A benchmarking tool for change management

Business Process Management Journal

Volumn 3, Issue 3, 1997, Pages 248-255

  Clarke, Angela ^a   Manton, Stan ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986052278     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637159710192293     Document Type: Article

References (10)

1. Camp, R. (1989), “Benchmarking: the search for best practices that lead to superior performance”, Quality Press.
2. Clarke, A. (1995), Research submitted as part of engineering doctorate entitled Improving the Change Management Process, University of Warwick.
3. Clarke, A. and Garside J.D. (1997), “The development of a best practice model for change management”, European Management Journal.
4. Golden, K. (1994), “Measurable improvements”, Insurance & Technology, Vol. 19 No. 9, pp. 22-28.
5. Hewitt, F., Robinson, S. and Bennett, D. (1996), “Modelling and benchmarking business processes: the supply line example”, Journal of Benchmarking for Quality Management and Technology, Vol. 3 No 2.
6. Houlder, V. (1994), “Management, measuring up to success - growing number so UK companies are turning to benchmarking to improve their performance”, Financial Times, 1 August.
7. Julien, F.W. (1993), “The power of benchmarking”, Internal Auditor, Vol. 50 No. 4, pp. 22-24.
8. Juran, J. (1950), cited in Morris, C. (1996), Quantitative Approaches in Business Studies, 4th ed., Pitman Publishing.
9. Keck, T. and Lollet, K. (1995), “Critical success factors in captive multi-line insurance agency sales”, Journal of Personal Selling & Sales Management, Vol. 15 No. 1, pp. 17-33.
10. McCune, J. (1994), “Building blocks of a benchmarking program”, Management Review, Vol. 83 No. 4, p. 12.