Re-engineering caused by ISO 9000 certification

Business Process Management Journal

Volumn 3, Issue 3, 1997, Pages 192-204

  Hvam, Lars ^a   Paarup Nielsen, Anders ^a   Bjarn⊘, Ole Christian ^a  

^a TECHNICAL UNIVERSITY OF DENMARK   (Denmark)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986037967     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637159710192211     Document Type: Article

References (12)

1. DFK-Quality news (1995), ISO 9000 Denmark Statistic, No 3 (in Danish).
2. DS/EN 46001 (1993), Quality Management Systems, Medical Equipment, Special Demands for Application of EN 29001.
3. Garvin, D.A. (1995), “Leveraging processes for strategic advantage”, Harvard Business Review, September-October, pp. 77-90.
4. Hammer, M. (1990), “Re-engineering work - don’t automate - obliterate”, Harvard Business Review, July-August, pp. 104-112.
5. Hammer, M. and Champy, J. (1993), Re-engineering the Corporation - A manifesto for business revolution, Harper Business, New York, NY.
6. Harrington, H.J. (1991), Business Process Improvement - The breakthrough strategy for Total Quality Productivity and Competitiveness, McGraw-Hill, New York, NY.
7. Hodson, W.K. (1992), Maynard’s Industrial Engineering Handbook, McGraw-Hill, New York, NY.
8. International Labour Office (1957), Introduction to Work Study, Geneva.
9. Oakland, J.S. (1993), Total Quality Management - The Route to Improving Performance, 2nd rev. ed., Butterworth-Heinemann, Stoneham, MA.
10. Salvendy, G. (1992), Handbook of Industrial Engineering, Wiley, New York, NY.
11. Talwar, R. (1993), “Business re-engineering a strategy-driven approach”, Long Range Planning, Vol. 26 No. 6, pp. 22-40.
12. Zairi, M. and Sinclair, D. (1995), “Business process re-engineering: a survey of current practice and future trends in integrated management”, Business Process Re-engineering and Management Journal, Vol. 1 No. 1, pp. 8-30.