Cooperation and stress: Exploring the differential impact of job satisfaction, communication and culture

Management Research News

Volumn 29, Issue 10, 2006, Pages 618-631

  Zeffane, Rachid ^a   Mcloughlin, Dominic ^b  

^a UNIVERSITY OF SHARJAH   (United Arab Emirates)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

Communication; Group behaviour; Information industry; Job satisfaction; Organizational culture; Stress

Indexed keywords

EID: 84986037820     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170610712326     Document Type: Article

References (37)

1. AIIA 2003, ‘ICT industry stabilises’, available at: http:--new.aiia.com.au-cgi-bin-dpms-dpr.cgi-dpmsref948-dpms-html-choose%20preferred%20format accessed 30 March 2003.
2. AIIA 2004, ‘ICT industry shows positive growth’, accessed 10 June 2004.
3. Barnett, R. and Brennan, R. 1997, ‘Change in job conditions, change in psychological distress, and gender: a longitudinal study of dual-earner couples’, Journal of Organizational Behavior, Vol. 18 No. 3, pp. 253-274.
4. Chatman, J.A. and Barsade, S.G. 1995, ‘Personality, organizational culture, and cooperation: evidence from a business simulation’, Administrative Science Quarterly, Vol. 40 No. 3, pp. 423-444.
5. Chen, C.C., Chen, X.P. and Meindl, J.R. 1998, ‘How can cooperation be fostered? The cultural effects of individualism-collectivism’, The Academy of Management Review, Vol. 23 No. 2, pp. 285-304.
6. Clarke, S. 2000, ‘Safety culture: under-specified and overrated?’, International Journal of Management Reviews, Vol. 2 No. 1, pp. 65-90.
7. Cooper, C., Dewe, P. and O'Driscoll, M. 2001, Organizational Stress: A Review and Critique of Theory, Research, and Applications, Sage Publications, Thousand Oaks.
8. Cox, S.J. and Cox, T.R. 1991, ‘The structure of employee attitudes to safety: a European example’, Work and Stress, Vol. 5, pp. 93-106.
9. Cox, S.J. and Cox, T.R. 1996, Safety, Systems and People, Butterworth-Heinemann, Oxford.
10. Cox, S. and Flin, R. 1998, ‘Safety culture: philosopher's stone or man of straw?’, Work and Stress, Vol. 12, pp. 189-201.
11. de Croon, E., Sluiter, J., Broersen, J., Blonk, R. and Frings-Dresen, M. 2004, ‘Stressful work, psychological job strain, and turnover: a 2-year prospective cohort study of truck drivers’, Journal of Applied Psychology, Vol. 89 No. 3, pp. 442-454.
12. Ernst, M.E., Franco, M., Messmer, P.R. and Gonzalez, J.L. 2004, ‘Nurses' job satisfaction, stress and recognition in a pediatric setting’, Pediatric Nursing, Vol. 30 No. 3, pp. 219-28.
13. Forster, N. and Still, L. 2002, All Work and No Play? The Effects of Occupational Stress on Managers and Professionals in Western Australia, The Centre for Women and Business, Perth.
14. Fostinatos-Ventouratos, R. and Cooper, C. 2005, ‘The role of gender and social class in work stress’, Journal of Managerial Psychology, Vol. 20 No. 1, pp. 14-23.
15. Giga, S., Cooper, C. and Faragher, B. 2003, ‘The development of a framework for a comprehensive approach to stress management interventions at work’, International Journal of Stress Management, Vol. 10 No. 4, pp. 280-296.
16. Heriot, P. 2001, The Employment Relationship: A Psychological Perspective, Routledge, East Sussex.
17. Ho, J.T. 1997, ‘Corporate wellness programmes in Singapore: effect on stress, satisfaction and absenteeism’, Journal of Managerial Psychology, Vol. 12 No. 3, pp. 177-189.
18. Hofstede, G. 1997, Cultures and Organisations: Software of the Mind, McGraw-Hill, New York, NY.
19. Houghton, J. 2001, ‘Information industries update 2001’, www.cfses.com-documents-Information%20Industry%20Report%20Highlights.pdf accessed 30 March 2003.
20. Jones, G. and George, J. 1998, ‘The experience and evolution of trust: implications for cooperation and teamwork’, Academy of Management Review, Vol. 23 No. 3, pp. 531-546.
21. Kenny, D. and Cooper, C. 2003, ‘Introduction: occupational stress and its management’, International Journal of Stress Management, Vol. 10 No. 4, pp. 275-279.
22. Longenecker, C. 2001, ‘Building high performance management teams’, Industrial Management, Vol. 43 No. 6, pp. 21-26.
23. Mikkelsen, A., Saksvik, P.O. and Landsbergis, P. 2000, ‘The impact of a participatory organizational intervention on job stress in community health care institutions’, Work and Stress, Vol. 14 No. 2, pp. 156-171.
24. Miller, K.I., Ellis, B.H., Zook, E.G. and Lyles, J.S. 1990, ‘An integrated model of communication, stress, and burnout in the workplace’, Communication Research, Vol. 17 No. 3, pp. 300-326.
25. Murphy, L.R. 1995, ‘Managing job stress: an employee assistance human resource management partnership’, Personnel Review, Vol. 24 No. 1, pp. 41-50.
26. Nigam, J., Murphy, L. and Swanson, N. 2003, ‘Are stress management programs indicators of good places to work? Results of a national survey’, International Journal of Stress Management, Vol. 10 No. 4, pp. 345-360.
27. OECD 2002, ‘Measuring the information economy 2002’, available at: accessed www.oecd.org-pdf-M00035000-M00035986.pdf accessed 30 March 2003.
28. Olson, E.M., Walker, O.C., Ruekerf, R.W. and Bonnerd, J.M. 2001, ‘Patterns of cooperation during new product development among marketing, operations and R&D: implications for project performance’, Journal of Product Innovation Management, Vol. 18 No. 4, pp. 258-271.
29. Petersen, T. 1992, ‘Individual, collective, and systems rationality in work groups: dilemmas and market-type solutions’, American Journal of Sociology, Vol. 98, pp. 469-510.
30. Pettigrew, A. 1979, ‘On studying organizational cultures’, Administrative Science Quarterly, Vol. 24, pp. 570-581.
31. Rentsch, J. 1990, ‘Climate and culture: interaction and qualitative differences in organizational meanings’, Journal of Applied Psychology, Vol. 75 No. 6, pp. 668-681.
32. Rodwell, J., Kienzle, R. and Shadur, M. 1998, ‘The relationships among work-related perceptions, employee attitudes, and employee perceptions and employee performance: the integral role of communication’, Human Resource Management, Vol. 37 No. 3-4, pp. 277-293.
33. Schabracq, M.J. and Cooper, C. 2000, ‘The changing nature of work and stress’, Journal of Managerial Psychology, Vol. 15 No. 3, pp. 227-241.
34. Schaubroeck, J. and Ganster, D. 1993, ‘Chronic demands and responsivity to challenge’, Journal of Applied Psychology, Vol. 78 No. 1, pp. 73-85.
35. Smith, K., Carroll, S. and Ashford, S. 1995, ‘Intra- and interorganizational cooperation: toward a resear’, Academy of Management Journal, Vol. 38 No. 1, pp. 7-23.
36. Valle, M. and Witt, L.A. 2001, ‘The moderating effect of teamwork perceptions on the organizational politics–job satisfaction relationship’, The Journal of Social Psychology, Vol. 141 No. 3, pp. 379-388.
37. Wagner, J.A.I. 1995, ‘Studies of individualism-collectivism: effects on cooperation’, Academy of Management Journal, Vol. 38 No. 1, pp. 152-172.