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Volumn 12, Issue 3, 1998, Pages 165-176

Communicating service quality: Are business-to-business ads different?

Author keywords

Advertising; Business to business marketing; Marketing communications; Marketing research; Service quality

Indexed keywords


EID: 84986021417     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876049810219494     Document Type: Article
Times cited : (11)

References (12)
  • 1
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    • For business service marketers, ‘what's new’ in productivity, reliability and customer value separates winners from the also-rans
    • April
    • Bertrand, K. (1988), “For business service marketers, ‘what's new’ in productivity, reliability and customer value separates winners from the also-rans”, Business Marketing, April, pp. 53-64.
    • (1988) Business Marketing , pp. 53-64
    • Bertrand, K.1
  • 2
    • 84986177351 scopus 로고
    • Is business-to-business marketing really different than consumer marketing?
    • June
    • Bly, R.W. (1987), “Is business-to-business marketing really different than consumer marketing?”, Direct Marketing, June, pp. 112-13.
    • (1987) Direct Marketing , pp. 112-113
    • Bly, R.W.1
  • 3
    • 0346468508 scopus 로고
    • Applying a services marketing orientation to the industrial services sector
    • Fall
    • Cooper, P.D. and Jackson, R.W. (1988), “Applying a services marketing orientation to the industrial services sector”, Journal of Services Marketing, Vol. 2 No. 4, Fall, pp. 67-70.
    • (1988) Journal of Services Marketing , vol.2 , Issue.4 , pp. 67-70
    • Cooper, P.D.1    Jackson, R.W.2
  • 4
    • 0003035503 scopus 로고
    • Analysis of print ad features: services versus products
    • March/April
    • Cutler, B.D. and Javalgi, R. (1993), “Analysis of print ad features: services versus products”, Journal of Advertising Research, March/April, pp. 62-9.
    • (1993) Journal of Advertising Research , pp. 62-69
    • Cutler, B.D.1    Javalgi, R.2
  • 5
    • 38149147122 scopus 로고
    • Comparison of business-to-business advertising
    • Cutler, B.D. and Javalgi, R.G. (1994), “Comparison of business-to-business advertising”, Industrial Marketing Management, Vol. 23, pp. 117-24.
    • (1994) Industrial Marketing Management , vol.23 , pp. 117-124
    • Cutler, B.D.1    Javalgi, R.G.2
  • 6
    • 0002411256 scopus 로고
    • Conveying service quality through advertising
    • Fall
    • Day, E. (1992), “Conveying service quality through advertising”, Journal of Services Marketing, Vol. 6 No. 4, Fall, pp. 53-61.
    • (1992) Journal of Services Marketing , vol.6 , Issue.4 , pp. 53-61
    • Day, E.1
  • 7
    • 0001864486 scopus 로고
    • Measuring the perceived quality of professional business services
    • Freeman, K.D. and Dart, J. (1993), “Measuring the perceived quality of professional business services”, Journal of Professional Services Marketing, Vol. 9 No. 1, pp. 27-47.
    • (1993) Journal of Professional Services Marketing , vol.9 , Issue.1 , pp. 27-47
    • Freeman, K.D.1    Dart, J.2
  • 8
    • 0038473164 scopus 로고
    • Prepurchase information-seeking for professional services
    • Frieden, J.B. and Goldsmith, R.E. (1989), “Prepurchase information-seeking for professional services”, Journal of Services Marketing,Vol. 3 No. 1, pp. 45-55.
    • (1989) Journal of Services Marketing , vol.3 , Issue.1 , pp. 45-55
    • Frieden, J.B.1    Goldsmith, R.E.2
  • 9
    • 0000259061 scopus 로고
    • The effectiveness of industrial print advertisements across product categories
    • August
    • Hanssens, D.M. and Weitz, B.A. (1980), “The effectiveness of industrial print advertisements across product categories”, Journal of Marketing Research, August, pp. 294-306.
    • (1980) Journal of Marketing Research , pp. 294-306
    • Hanssens, D.M.1    Weitz, B.A.2
  • 10
    • 0002934032 scopus 로고
    • Content analysis in consumer research
    • Kassarjian, H.H. (1977), “Content analysis in consumer research”, Journal of Consumer Research, Vol 4, pp. 8-18.
    • (1977) Journal of Consumer Research , vol.4 , pp. 8-18
    • Kassarjian, H.H.1
  • 11
    • 84986149021 scopus 로고
    • SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
    • Spring
    • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), “SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64 No. 1, Spring, pp. 12-37.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-37
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 12
    • 84986123047 scopus 로고
    • US Department of Commerce, Washington, DC
    • Statistical Abstract of the United States (1995), US Department of Commerce, Washington, DC.
    • (1995)


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.