Perspectives on the American quality movement

Business Process Management Journal

Volumn 8, Issue 2, 2002, Pages 117-139

  Dory, John ^a   Schier, Lewis ^a  

^a PACE UNIVERSITY   (United States)

Author keywords

Barriers; Benefits; Implementation; Strategy; TQM; USA

Indexed keywords

EID: 84986019122     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150210425090     Document Type: Review

References (112)

1. Abern, H. (1981), “Japan Inc. goes international”, Business Week, Industrial, No. 2718, New York, NY, 14 December, pp. 40-9.
2. Abernathy, W. (1982), The Competitive Status of the US Auto Industry, National Academy Press, Washington, DC.
3. Abernathy, W.J., Clark, K.B. and Kantrow, A.M. (1983), Industrial Renaissance: Producing a Competitive Future for America, Basic Books, New York, NY.
4. Banks, H. (1992), “The world's most competitive economy”, Forbes, Vol. 149 No. 7, 30 March, pp. 84 ff.
5. Beer, S. (1959), Cybernetics and Management, John Wiley, New York, NY.
6. Belohlav, J.A. (1993), “Quality, strategy, and competitiveness”, California Management Review, Vol. 35 No. 3, Spring, pp. 55-67.
7. Brammer, R. (1981), “ Here comes Singer – again”, Financial World, Vol. 150 No. 3, New York, NY, 1 February, pp. 16-23.
8. Breshahan, T.F. (1985), “Post-entry competition in the plain paper copier market”, American Economic Review, Vol. 75 No. 2, May, pp. 15-19.
9. Broadcasting (1977), “Will the price of imported electronics gear be pushed up?”, Broadcasting, Vol. 92, 18 April, pp. 16, 66.
10. Business Week (1978a), “The TV-set competition that won’t go away”, Business Week, Industrial, No. 2533, 8 May, pp. 86-8.
11. Business Week (1978b), “Seiko's smash – the quartz watch overwhelms the industry”, Business Week, Industrial, No. 2537, 5 June, pp. 86-97.
12. Business Week (1980), “Japanese heat on the watch industry”, Business Week, Industrial, No. 2635, New York, NY, pp. 92-103.
13. Business Week (1981), “Caterpillar: sticking to basics to stay competitive”, Business Week, Industrial, No. 2686, New York, NY, 4 May, pp. 74-80.
14. Business Week (1983), “Fuji photo: sharpening its image in the US as it develops new products”, Business Week, Industrial, No. 2813, 14 October, pp. 88-92.
15. Business Week (1984a), “ A shaken Caterpillar retools to take on a more competitive world”, Business Week, Industrial, No. 2867, 5 November, pp. 91-4.
16. Business Week (1984b), “Komatsu digs deeper into the US”, Business Week, Industrial, No. 2862, 1 October, p. 53.
17. Business Week (1984c), “Price wars and a glut have the world's watchmakers in chaos”, Business Week, Industrial, No. 2829, 20 February, pp. 102D-102L.
18. Byrne, J.A. (1983), “Made (again) in the USA”, Forbes, Vol. 131 No. 11, 23 May, New York, NY, pp. 35-6.
19. Canto, V.A. and Laffer, A.B. (1983), “The effectiveness of orderly marketing agreements: the color TV case”, Business Economics, Vol. 18 No. 1, January, pp. 38-45.
20. Carman, J.M. (1993), “Continuous quality improvement as a survival strategy: the Southern Pacific experience”, California Management Review, Vol. 35 No. 3, Spring, pp. 118-32.
21. Cavanaugh, T. (1995), “Quality strategies ’95: benchmarking goes global”, Chemical Marketing Reporter, Vol. 247 No. 15, 10 April, pp. 16-18.
22. Colarossi, B. (1980), “It's not the product, it's the productivity”, Advertising Age, Chicago, IL, 1 December, pp. 51, 52, 58.
23. Cole, R.E. (Ed.) (1995), The Death and Life of the American Quality Movement, Oxford University Press, New York, NY.
24. Cole, R.E. (1998), “Learning from the quality movement: what did and didn’t happen and why”, California Management Review, Vol. 41 No. 141 Autumn, pp. 43-73.
25. Cole, R.E. (1999), Managing Quality Fads: How American Business Learned to Pay the Quality Game, Oxford University Press, New York, NY.
26. Cole, R.E., Bacdayan, P. and White, B.J. (1993) “Quality, participation, and competitiveness”, California Management Review, Vol. 35 No. 3, Spring, pp. 68-81.
27. Cooper, R.G. (1995), “Developing new products on time, in time”, Research Technology Management, Vol. 38 No. 5, September-October, pp. 49-57.
28. D’Aveni, R. (1994), Hypercompetition: Managing the Dynamics of Strategic Maneuvering, Free Press, New York, NY.
29. Davis, L.A. (1992), “Surge in US exports supports economy, employment”, Business America, Vol. 113 No. 10, 18 May, pp. 27 ff.
30. Deitz, D. (1995), “Customer-driven product delivery”, Mechanical Engineering, Vol. 117 No. 12, December, pp. 72-7.
31. Dreyfack, K. and Frons, M. (1985), “Bob Galvin's angry campaign against Japan: Motorola's chief says American industry is forced to defect to survive”, Business Week, Industrial, No. 2890, 15 April, New York, NY, pp. 70-1.
32. Drucker, P.F. (1954), The Practice of Management, Harper & Row, New York, NY.
33. Dumaine, B. (1992), “Is big still good”, Fortune, Vol. 125 No. 8, 20 April, pp. 50-5.
34. Easton, G.S. (1993), “The 1993 state of US total quality management: a Baldrige examiner's perspective”, California Management Review, Vol. 35 No. 3, Spring, pp. 32-54.
35. (The) Economist (1997), “Delivering the goods”, The Economist, Vol. 345 No. 8043, 15 November, pp. 85-6.
36. Financial World (1980), “Has Zenith reached its nadir: all the evidence says yes”, Financial World, Vol. 149, September, pp. 17, 25-6.
37. Flaherty, M.T. and Itami, H. (1984), “Finance”, in Okimoto, D., Sugano, T. and Weinstein, F. (Eds), Competitive Edge: The Semiconductor Industry in the US and Japan, Stanford University Press, Stanford, CA, pp. 134-76.
38. Forbes (1978), “ No happy ending”, Forbes, Vol. 122, December, pp. 12, 35.
39. Freund, W. and Epstein, E. (1984), People and Productivity, Dow Jones-Irwin, Homewood, IL.
40. Garnett, N. (1988), “A chilly blast for the Japanese”, Financial Times, 11 January, p. 21.
41. Garvin, D. (1983), “Quality on the line”, Harvard Business Review, Vol. 61 No. 5, September-October, pp. 64-75.
42. Garvin, D.A. (1991), “How the Baldrige award really works”, Harvard Business Review, Vol. 69 No. 6, November-December, pp. 80-95.
43. Grant, R.M., Shani, R. and Krishnan, R. (1994), “TQM's challenge to management theory and practice”, Sloan Management Review, Vol. 35 No. 2, Winter, pp. 25-36.
44. Griffin, A., Gleason, G., Preiss, R. and Shevenaugh, D. (1995), “Best practice for customer satisfaction in manufacturing firms”, Sloan Management Review, Vol. 36 No. 2, Winter, pp. 87-98.
45. Gross, L. (1983), “Bargained birthright?: US companies’ technical help for Komatsu beginning in the 1960s has come back to haunt them and Caterpillar Tractor”, Forbes, Vol. 131, New York, NY, 6 June, pp. 12, 46-50.
46. Gustman, A.L. and Mitchell, O.S. (1994), “The role of pensions in the labor market: a survey of the literature”, Industrial and Labor Relations Review, Vol. 47 No. 3, April, pp. 417-38.
47. Hammer, M. and Champy, J. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, Harper-Collins, New York, NY.
48. Hauser, J. and Clausing, D. (1988), “The house of quality”, Harvard Business Review, Vol. 66 No. 3, May-June, pp. 63-73.
49. Hayes, R., Wheelwright, S. and Clark, K.B. (1988), Dynamic Manufacturing, Free Press, New York, NY.
50. Helm, L. and Ackman, R. (1985), “Office products: a Japanese slugfest for US turf”, Business Week, Industrial, No. 2894, New York, NY, 13 May, pp. 98-102.
51. Higgins, S.H. (1996), “Towards taming the labor-management frontier: a strategic marketing framework”, Journal of Business Ethics, Vol. 15 No. 4, April, p. 475.
52. Holusha, J. (1989), “An industry's race with summer”, New York Times, 23 February, p. D-1.
53. Hurley, R.F. and Laitamaki, J.M. (1995), “Total quality research: integrating markets and the organization”, California Management Review, Vol. 38 No. 1, Fall, pp. 59-78.
54. Industry Week (1978), “ Did steel importers violate antitrust law?”, Industry Week, Vol. 199 No. 2, Cleveland, 16 October, p. 19.
55. Jasinowski, J.J. (1995), “How we made America work”, Manufacturing Engineering, Vol. 114 No. 6, June, pp. 112 ff.
56. Kanji, G.K. (1990), “Total quality management: myth or miracle?”, Total Quality Management, Vol. 1 No. 2, pp. 163-7.
57. Kano, N. (1993), “A perspective on quality activities in American firms”, California Management Review, Vol. 35 No. 3, Spring, pp. 12-31.
58. Kaufman, R.S. (1992), “Why operations improvement programs fail: four managerial contradictions”, Sloan Management Review, Vol. 34 No. 1, Fall, pp. 83-94.
59. Kearns, D.T. (1985), “Xerox's productivity is worth copying”, Planning Review, Vol. 13 No. 3, May, pp. 14-18.
60. Kerka, A. (1985) ‘‘Imports and domestic steel”, Federal Reserve Bank of Cleveland Commentary, No. 00279928, 15 April, pp. 1-4.
61. Kindel, S. (1990), “On the block”, Financial World, Vol. 159 No. 5, 6 March, pp. 22-6.
62. Kirk, D. (1977), “The high cost of doing business with Japan”, Saturday Review, Vol. 4, New York, NY, 19 March, pp. 11, 20-6.
63. Kolesar, P.J. (1993), “Vision, values, milestones: Paul O’Neill starts total quality at Alcoa”, California Management Review, Vol. 35 No. 3, Spring, pp. 133-65.
64. Kordupleski, R.E., Rust, R.T. and Zahorik, A.J. (1993), “Why improving quality doesn’t improve quality (or whatever happened to marketing?)”, California Management Review, Vol. 35 No. 3, Spring, pp. 82-95.
65. Kotler, P., Fahey, L. and Jatusripitak, S. (1985), “How to outmarket Japan: meeting “the new competition,” Ad Forum, Vol. 6, April, pp. 4, 63-8.
66. Krisher, B. (1981), “Komatsu on the track of Cat”, Fortune, Vol. 103 No. 8, pp. 164-74.
67. Lawler, E. II, Mohrman, S. and Ledford, G. Jr (1992), Employee Involvement and Total Quality Management: Practices and Results in Fortune 1000 Companies, Josey-Bass, San Francisco, CA.
68. Lawrence, P. and Lorsch, J. (1969), Organization and Environment: Managing Differentiation and Integration, Richard D. Irwin, Homewood, IL.
69. Lee, S.M. and Ebrahimpour, M. (1985), “An analysis of Japanese quality control systems: implications for American manufacturing firms”, S.A.M. Advanced Management Journal, Vol. 50 No. 2, Spring, pp. 24-31.
70. Leonard, F.S. (1988), “The case of the quality crusader”, Harvard Business Review, Vol. 66 No. 3, May-June, pp. 12-20.
71. Loomis, C.J. (1983), “High stakes in the Cat fight”, Fortune, Vol. 107, 2 May, pp. 9, 67-80.
72. Loomis, C.J. (1994), “The real action in health care”, Fortune, Vol. 130 No. 1, 11 July, pp. 149 ff.
73. McAbee, M. (1979), “Japanese aren’t copycats anymore”, Industry Week, Vol. 203, November, pp. 4, 71-2.
74. McConville, D.J. (1985), “Cat's back: after four tough years in the red”, Barron's, Vol. 65, 1 April, pp. 13, 36-7.
75. McMillion, C. (1985), “Automate, emigrate, or evaporate – America's choices in the global economy”, The Futurist, Vol. 19 No. 2, April, pp. 45-8.
76. Magaziner, I. and Reich, R. (1982), Minding America's Business, Random House, New York, NY.
77. Main, J. (1980), “The battle for quality begins”, Fortune, Vol. 102, 29 December, pp. 28-33.
78. Mellow, C. (1985), “The coolest company in America”, Across the Board, Vol. 22, July-August, pp. 7, 8, 11-15.
79. Meyer, M. (1985), “Can anyone duplicate Canon's person copiers’ success?”, Marketing & Media Decisions, Special edition, Spring, pp. 97-101.
80. Meyer, M.H. and Utterback, J.M. (1995), “Product development cycle time and commercial success”, IEEE Transactions on Engineering Management, Vol. 42 No. 4, November, pp. 297-304.
81. Mitsubishi Bank Review (1984), “Recent trends in Japanese exports to the United States”, Mitsubishi Bank Review, Vol. 15 No. 6, June, pp. 817-19.
82. Moore, T. (1983), “Embattled Kodak enters the electronic age”, Fortune, Vol. 108, 22 August, pp. 4, 120-2.
83. Nadler, D. (1992), Organizational Architecture, Jossey-Bass, San Francisco, CA.
84. Nettles, E.R. (1979), “Air condition, refrigeration exports expected to increase at slower rate”, Business America, 23 April, Vol. 2, pp. 15-16.
85. New York Stock Exchange (1984), US International Competitiveness: Perception and Reality, New York Stock Exchange, New York, NY.
86. Office Equipment and Products (1985), “Japanese plain paper copier markets anticipate 20% growth for this year”, Office Equipment and Products, Vol. 14, Tokyo, November, pp. 85, 59-61.
87. O’Hanlon, T. (1979, “Behind the Snafu at Singer”, Fortune, Vol. 100, 5 November, pp. 9, 76-80.
88. O’Reilly, B. (1992), “Your new global work force”, Fortune, Vol. 126 No. 13, 24 December, pp. 52-8.
89. Ouchi, W. (1981), Theory Z, Addison-Wesley, New York, NY.
90. Padmos, A. (1983), “What makes Japanese industry successful?”, Cost and Management, Vol. 57 No. 4, July-August, pp. 2-10.
91. Peters, T. (1992), “Rethinking scale”, California Management Review, Vol. 35 No. 1, Fall, pp. 7-29.
92. Porter, M.E. (1980), Competitive Strategy: Techniques for Analyzing Industries and Competitors, Free Press, New York, NY.
93. Porter, M.E. (1985), Competitive Advantage: Creating and Sustaining Superior Performance, Free Press, New York, NY.
94. Price, M.J. and Chen, E.E. (1993), “Total quality management in a small, high-technology company”, California Management Review, Vol. 35 No. 3, Spring, pp. 96-117.
95. Sanger, D.E. (1983), “Another No. 1 rating to Japan”, New York Times, 25 August, p. D-1.
96. Saso, M. (1984), “The roots of Japanese manufacturing's competitive edge”, Multinational Business, Vol. 3, pp. 1-13.
97. Schonberger, R. (1982), Japanese Manufacturing Techniques, Free Press, New York, NY.
98. Schonberger, R. (1986), World Class Manufacturing, Free Press, New York, NY.
99. Scott, B. and Lodge, G. (Eds) (1985), US Competitiveness in the World Economy, Harvard University Press, Boston, MA.
100. Sims, A. et al. (1992), “Does the Baldrige award really work?”, Harvard Business Review, Vol. 70 No. 1, January-February, pp. 126-47.
101. Spiers, J. (1992), “A boom in ’93? Yes, for business spending. No, for the economy’’, Fortune, Vol. 126 No. 13, 14 December, pp. 25 ff.
102. Stewart, T.A. (1995), “A new 500 for the economy”, Fortune, Vol. 131 No. 9, 15 May, pp. 166 ff.
103. Taguchi, G. and Clausing, D. (1990), “Robust quality”, Harvard Business Review, Vol. 68 No. 1, January-February, pp. 65-75.
104. Tarr, D.G. (1985), “Does protection really protect?”, Regulation, Vol. 9 No. 6, November-December, pp. 29-35.
105. Treece, J.B., Buell, B. and Sasseen, J. (1995), “How Kodak is trying to move out Fuji”, Business Week, 2 December, pp. 62-4.
106. Umene, E. and Luerssen, F.W. (1984), “To succeed, go back to basics/steel must be protected”, Chilton's Iron Age; Manufacturing Management, Vol. 227, 7 May, pp. 9, 23-4.
107. Westney, E. (1987), Imitation and Innovation, Harvard University Press, Cambridge, MA.
108. Wheelwright, S. and Clark, K.B. (1992), Revolutionizing Product Development, Free Press, New York, NY.
109. Wilson, J.W. (1985), “Intel's mad dash to keep up with Japan”, Business Week, Industrial, No. 2907, 18 April, pp. 25-8.
110. Woronoff, J. (1984), “Marketing strategies that befit the times: the cover – a stitch in time”, Asian Business, Vol. 20, July, pp. 7, 16-21.
111. Yahn, S. (1977), “Can US TV set marketers survive – investors split despite import curbs”, Advertising Age, Vol. 48, 25 April, pp. 17, 85.
112. Yates, B. (1983), The Decline and Fall of the American Automobile Industry, Empire Books, New York, NY.