Managing the green spaces: Problems of maintaining quality in a local government service department

Managing Service Quality: An International Journal

Volumn 10, Issue 1, 2000, Pages 19-31

  Jones, Robert ^a  

^a UNIVERSITY OF WOLLONGONG   (Australia)

Author keywords

Amenities; Leisure; Local government; Organizational change; Service quality; United Kingdom

Indexed keywords

EID: 84986019062     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010307021     Document Type: Article

References (9)

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3. Greenhalgh, L. and Worpole, K. (1996), People, Parks and Cities, HMSO, London.
4. Hackman, J.R. and Oldham, G.R. (1980), Work Redesign, Addison Wesley, Reading, MA.
5. Pettigrew, A.M. (1987), “Context and action in the transformation of the firm”, Journal of Management Studies, Vol. 24 No. 6, pp. 649-70.
6. Sayers, P. (Ed.) (1997), Competitive Tendering – Management and Reality, Spon, London.
7. Strauss, A. and Corbin, J. (1998), Basics of Qualitative Research, Sage, Thousand Oaks, CA.
8. Swan, W. (1995), “CCT survey: for better or for worse”, Horticulure Week, January 19.
9. Welch, D. (1995), Managing Public Use of Parks, Open Spaces and Countryside, Pitman, London.