Best value in public libraries: the role of research

Library Management

Volumn 21, Issue 9, 2000, Pages 456-465

  Chivers, Barbara ^a   Thebridge, Stella ^a  

^a BIRMINGHAM CITY UNIVERSITY   (United Kingdom)

Author keywords

Planning; Public libraries; Quality management; Research methodology

Indexed keywords

EID: 84986014449     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120010347928     Document Type: Article

References (25)

1. Audit Commission (1997), Due for Renewal: A Report on the Library Service, Audit Commission for Local Authorities and the NHS in England and Wales, London.
2. Bohme, S. and Spiller, D. (1999), Perspectives of Public Library Use 2: A Compendium of Survey Information, Library and Information Statistics Unit, Loughborough and Book Marketing Ltd, London (Larger compilation of survey information than in England and Sumsion (1995), broadly from 1995-1997, e.g. CIPFA PLUS Archive information for 1997).
3. Burrows, J. and Cooper, D. (1992), Theft and Loss from UK Libraries: A National Survey, Crime Prevention Series Paper No. 37, Home Office Police Department, London.
4. Department for Culture, Media and Sport (1998), New Library: The People's Network – the Government's Response (Cm 3887), Department for Culture, Media and Sport, London.
5. Department for the Environment, Transport and the Regions (DETR) (1998), Best Value. Criteria for Project Selection, Department for the Environment, Transport and the Regions, London. Available at: http://www.local.doe.gov.uk/cct/bveng3.htm (Accessed 24 June 1999).
6. Department for the Environment, Transport and the Regions (DETR) (1999), Implementing Best Value: A Consultation Paper on Draft Guidance, Department for the Environment, Transport and the Regions, London. Available at: http://www.local-regions.detr.gov.uk/bestvalue/plans/consult/implement/html/2.htm (Accessed 11 April 2000).
7. Edinburgh Council (1997), Edinburgh 2000: Preparing the Council for the New Millennium, City of Edinburgh Council, Edinburgh (Consultation document).
8. England, L. and Sumsion, J. (1995), Perspectives of Public Library Use: A Compendium of Survey Information, Library and Information Statistics Unit, Loughborough, and Book Marketing Ltd, London. (Includes extensive bibliography of reference material and survey sources.)
9. Evans, M., Jones, K. and Usherwood, B. (1999), Assessment Tools for Quality Management in Public Libraries, British Library Research and Innovation Report 155, Library and Information Commission, London.
10. Fletcher, K. (1999), “Essence of best value”, Social Services Strategic Planning. Available at: http://www.sssp.demon.co.uk/art-essence.htm (Accessed 2 March 2000. Version of article which appeared in Community Care 24-30 June 1999).
11. Haynes, D. and Cookman, N. (1998), Web Gateway for LIS Research – Feasibility Study: Report to the Library and Information Commission and the British Library Research and Innovation Centre September 1998, Library and Information Commission Research Report 56, Library and Information Commission, London.
12. Haynes, D. and Gilchrist, A. (2000), LIS Research Gateway: Report on the Web Gateway/Research Portal Seminar held at the Library and Information Commission on 24 February 2000, Library and Information Commission Research Report 57, Library and Information Commission, London. (Includes a short paper exploring some of the options available for developing a site. This paper updates the original feasibility study report by Haynes and Cookman (1998).)
13. Heyes, K. (1999), “Sifting Sandwell”, Library Association Record, Vol. 101 No. 6, pp. 352-3.
14. Institute of Public Finance (1999), Appraisal of Annual Library Plans 1999: Progress and Issues Report, Institute of Public Finance Ltd, London. Available at: http://www.libecon2000.org/country/uk.htm
15. Jones, K., Kinnell, M. and Usherwood, B. (1998), “Self-assessment for quality management”, Public Library Journal, Vol. 13 No. 3, pp. 33-8. (Summarises tools for quality management and progress of the project of Evans et al., 1999.)
16. Kinnell, M., Evans, M., Jones, K. and Usherwood, B. (1999), “Do we know we've got there?”, Public Library Journal, Vol. 14 No. 2, pp. 48-50. (Sets the Business Excellence Model into the context of tools for quality management.)
17. Library and Information Commission (1998), Prospects: A Strategy for Action. Library and Information Research, Development and Innovation in the United Kingdom, Library and Information Commission. Research Committee, London.
18. Library and Information Commission (forthcoming), Best Value and Better Practice, Library and Information Commission Research Report 52, Library and Information Commission, London. (“The project will: explore and evaluate approaches to assessing the impact of public library and schools library services, and develop and test appropriate models for constructing performance indicators and targets for Public Library Services in the context of ‘best value”’.)
19. Library and Information Statistics Unit (forthcoming), Seminar on Managing for Value and Performance: Processes in Developing Library Plans and Best Value, Proceedings of a seminar held on 7 March 2000, Library and Information Statistics Unit, Loughborough University, Loughborough.
20. Liddle, D. (1999a), “Best value and libraries: the changing context of local government” (lecture given at the Library and Information Show, National Exhibition Centre, Birmingham, 9 June. Tape available from Reelife Recordings, Tel: 01524 811282. A published version of this is entitled “Best value – are libraries leading or following?” Further details are available at: http://www.cpi-ltd.com/papers.htm).
21. Liddle, D. (1999b), “Best value – the impact on libraries: practical steps in demonstrating best value”, Library Management, Vol. 20 No. 4, pp. 206-12.
22. Sheffield Information Organisation (SINTO) (annual), Survey of Fines and Charges, SINTO, Sheffield. (Formerly published by Sheffield City Libraries – annual publication.)
23. Stewart, I. and Walsh, K. (1989) The Search for Quality, Local Government Training Board, Luton (cited in Jones et al. (1998) and recommended by Liddle (1999a)).
24. Thebridge, S. and Nankivell, C. (1999), Working Together and Working Smarter: A Pragmatic Approach to Public Library Research: Themes from Two Study Schools for Public Librarians Held in October 1998 and April 1999 in Birmingham, Centre for Information Research and Training, School of Information Studies, University of Central England in Birmingham, Birmingham. (Copies available free of charge. Please ring 0121-331 6732 or e-mail stella.thebridge@uce.ac.uk for further information.)
25. Thebridge, S., Nankivell, C. and Matthews, G. (1999), Developing Research in Public Libraries, Library and Information Commission Research Report 24, Library and Information Commission, London.