Interface management: A fictional case study

Facilities

Volumn 15, Issue 5-6, 1997, Pages 142-149

  Carder, Paul ^a  

^a Johnson Controls International Consulting   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986009658     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632779710162133     Document Type: Article

References (6)

1. Bon, R., McMahan, J. and Carder, P. (1994), “Property performance measurement: from theory to management practice”, Facilities, Vol. 12 No. 2, pp. 18-24.
2. Carder, P. (1995), “Knowledge-based FM: managing performance at the workplace interface”, Facilities, Vol. 13 No. 12, November.
3. Carder, P. (1997), “The interface manager's toolkit”, Facilities, Vol. 15 No. 3/4, March/April, pp. 84-9.
4. Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard-measures that drive performance”, Harvard Business Review, January-February.
5. Kaplan, R.S. and Norton, D.P. (1993), “Putting the balanced scorecard to work”, Harvard Business Review, September-October.
6. Kaplan, R.S. and Norton, D.P. (1996), “Using the balanced scorecard as a strategic management system”, Harvard Business Review, January-February.