Total quality facilities management: A framework for implementation

Facilities

Volumn 14, Issue 5-6, 1996, Pages 5-13

  Sui Pheng, Low ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84983541911     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632779610117071     Document Type: Article

References (13)

1. Michel, V., “Facilities management: the growth facility”, Chartered Builder, Vol. 5 No. 1, The Chartered Institute of Building, Englemere, March 1993, p. 11.
2. Leong, W.K.K., “Facilities management practices in Singapore”, in Lim, C.N. (Ed.), BEM Final Year Projects 1992, School of Building and Estate Management, National University of Singapore, 1992, pp. 80-99.
3. Hamer, J.M., Facility Management Systems, Van Nostrand Reinhold, New York, NY, 1988.
4. Ratcliffe, J., “Commercial property and the emergence of facilities management”, Unibeam, Vol. XVIII, 1990, pp. 92-6.
5. Low, S.P., “Quality assurance for facilities management systems”, Proceedings of International Convention on Towards Better Buildings in the Tropics, University Teknologi, Malaysia, 24-26 January 1994, pp. 10.01-1-12.
6. Sashkin, M. and Kiser, K.J., Total Quality Management, Ducochon Press, San Francisco, CA, 1991.
7. Spitzer, R.D., “TQM in commercial banking”, Proceedings of the Louisiana Quality Symposium, Baton Rouge, LA, October 1991.
8. Matherly, L.L. and Lasater, H.A., “Implementing TQM in a hospital”, Quality Progress, April 1992.
9. Bemowski, K., “Carrying on the P&G tradition”, Quality Progress, April 1992.
10. Jablonski, J.R., Implementing TQM: Competing in the Nineties through Total Quality Management, Technical Management Consortium, Albuquerque, NM, 1994.
11. Crosby, P.B., Quality Is Free, McGraw-Hill, New York, NY, 1979.
12. Peh, K.W., “TQM in the manufacturing sector: lessons for the construction industry”, unpublished BSc (Building) dissertation, School of Building and Estate Management, National University of Singapore, 1995.
13. Lin, B.L., “Total quality management: applications in design/implementation of construction projects”, in-house paper presented at Davis, Langdon and Seah (DLS) Seminar, 31 July 1993.