Benchmarking in public sector organizations

Benchmarking: An International Journal

Volumn 12, Issue 4, 2005, Pages

  Gunasekaran, A ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84979915501     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/bij.2005.13112daa.001     Document Type: Article

References (5)

1. Dorsch, J.J. and Yasin, M.M. (1998), “A framework for benchmarking in the public sector: literature review and directions for future research”, International Journal of Public Sector Management, Vol. 11 Nos 2/3, pp. 91-115.
2. Kouzmin, A., Loffler, E., Klages, H. and Korac-Kakabadse, N. (1999), “Benchmarking and performance measurement in public sectors: towards learning for agency effectiveness”, The International Journal of Public Sector Management, Vol. 12 No. 2, pp. 121-44.
3. Navaratnam, K.K. and Harris, B. (1994), “Customer service in an Australian Quality Award winning public sector service industry”, International Journal of Public Sector Management, Vol. 7 No. 2, pp. 42-9.
4. Swiss, J. (1992), “Adapting total quality management to government”, Public Administration Review, Vol. 52 No. 4, pp. 356-61.
5. Syed-Ikhsan, S.O.S. and Rowland, F. (2004), “Benchmarking knowledge management in a public organization in Malaysia”, Benchmarking: An International Journal, Vol. 11 No. 3, pp. 238-66.