Organizational Obstacles: Links with Financial Performance, Customer Satisfaction, and Job Satisfaction in a Service Environment

Human Relations

Volumn 46, Issue 6, 1993, Pages 725-757

  Brown, Karen A ^a   Mitchell, Terence R ^b  

^a SEATTLE UNIVERSITY   (United States)

^b UNIVERSITY OF WASHINGTON   (United States)

Author keywords

banking; customer satisfaction; performance; performance obstacles; service industries; technology

Indexed keywords

EID: 84973839424     PISSN: 00187267     EISSN: 1741282X     Source Type: Journal    
DOI: 10.1177/001872679304600603     Document Type: Article

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