Identifying influence of perceived quality and satisfaction on the utilization status of the community clinic services; Bangladesh context

Bangladesh Medical Research Council Bulletin

Volumn 41, Issue 1, 2015, Pages 1-12

  Karim, R M ^a   Abdullah, M S ^b   Rahman, A M ^c   Alam, A M ^c  

^a Abdul Malek Ukil Medical College   (Bangladesh)

^b Direct General of Health Services (DGHS)   (Bangladesh)

^c National Institute of Preventive and Social Medicine   (Bangladesh)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; BANGLADESH; CATCHMENT; CHILD; CHILD HEALTH CARE; CLINICAL STUDY; CONTROLLED CLINICAL TRIAL; CONTROLLED STUDY; DOCTOR PATIENT RELATION; FEMALE; GUINEA; HEALTH CARE PERSONNEL; HEALTH PROMOTION; HINDU; HUMAN; INCOME GROUP; INSTRUMENT VALIDATION; INTERPERSONAL COMMUNICATION; INTERVIEW; MOTHER; MUSLIM; PERCEPTION; POSTNATAL CARE; PRENATAL CARE; PRESCHOOL CHILD; PRIMARY HEALTH CARE; RANDOMIZED CONTROLLED TRIAL; SATISFACTION; SKILL; STRUCTURED QUESTIONNAIRE; TOTAL QUALITY MANAGEMENT; TURKEY (REPUBLIC); YOUNG ADULT; COMMUNITY CARE; CROSS-SECTIONAL STUDY; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; INFANT; INFORMATION PROCESSING; MALE; NEWBORN; PATIENT SATISFACTION; PSYCHOLOGY; QUESTIONNAIRE; STANDARDS; UTILIZATION;

BANGLADESH; COMMUNITY HEALTH SERVICES; CROSS-SECTIONAL STUDIES; FEMALE; FOCUS GROUPS; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES RESEARCH; HUMANS; INFANT; INFANT, NEWBORN; MALE; MOTHERS; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; SURVEYS AND QUESTIONNAIRES;

EID: 84973408913     PISSN: 03779238     EISSN: None     Source Type: Journal    
DOI: 10.3329/bmrcb.v41i1.30192     Document Type: Article

References (24)

1. Bangladesh health bulletin 2013 - Health, population and nutrition sector development program. Management Information System. Mohakhali, Dhaka-1212. 2014 Feb. chapter 4, primary health care. [Document on the internet]. hpnconsortium.org/admin/essential/HB-2013-final---Full-version-1March14.pdf. Page 29.
2. Normand C, Iftekar MH, Rahman SA. Assessment of the CCs: effects on service delivery, quality and utilization of services. Health System Development/WP/12/02. http://r4d.dfid.gov.uk/PDF/Outputs/HealthSysDev-KP/bang-comm-clinics-web-version.pdf
3. WHO, Bangladesh - Health System in Bangladesh. Last update on:10 September 2010 www.whoban.org/en/Section25.htm.
4. Health needs and health services in rural Ghana. IDS Health Group. Soc Sci Med A.1981 Jul;15(4):397-517.
5. Chabot HT, Bremmers J. Government health services versus community: conflict or harmony. Soc Sci Med. 1988; 26 (9): 957-62.
6. Sarker S, Islam Z, Routh S, Saifi RA, Begum HA, Nasim SMA et al. Operations research on ESP delivery and CCs in Bangladesh: transition plan on shift from outreach to CC-based service-delivery system; a study of perspectives of stakeholders / edited by M Shamsul Islam Khan. 2001. vi, 36 p. (ICDDR,B working paper no. 146 ).
7. Andaleeb SS. Public and private hospitals in Bangladesh: service quality and predictors of hospital choice. Oxford Journals:Health Policy Plan. 2000; 15 (1): 95-102.
8. Pan X, Dib HH, Wang X, Zhang H. Service utilization in community health centers in China: a comparison analysis with local hospitals. BMC Health Serv Res. 2006 Aug;3;6:93.
9. Acharya LB, Cleland J. Maternal and child health services in rural Nepal: does access or quality matter more? Health Policy Plan. 2000 Jun;15(2):223-29.
10. Cockcroft A, Milne D and Anderson N. Bangladesh Health and Population Sector Program 1998-2003;The third service delivery survey 2003; Final report. CIET Canada and Ministry of Health and Family Welfare, Government of Bangladesh. Project report, Dhaka. 2004 March.; PR-BD-ban3-04.
11. Routh S and Khuda B. An Economic Appraisal of Alternative Strategies for Delivery of MCH-FP Services in Urban Dhaka, Bangladesh: International Centre for Diarrhoeal Disease Research, Bangladesh, Operations Research Project Working Paper No. 154. ICDDR,B Working Paper No. 120; 1999. URL:http://www.icddrb.org.
12. Susman JL. Editorial; Assessing consumer expectations and patient satisfaction, "Passing Fad, Mission Impossible" or 'Just What the Doctor Ordered'?. Archives of Family Medicine. 1994; (3): 945-46.
13. Ross CK, Steward CA, Sinacore JM. The importance of patient preferences in the measurement of health care satisfaction. Med Care. 1993; 31 (12): 1138-49.
14. Ager A, Pepper K. Patterns of health service utilization and perceptions of needs and services in rural Orissa. Health Policy Plan 2005; 20 (3): 176-84.
15. Choi KS, Cho WH, Lee S, Lee H, Kim C. The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: a South Korean study. J Bus Res 2004; 5: 913-21.
16. Baltussen RMPM, Ye Y, Haddad S, Sauerborn RS. Perceived quality of care of primary health services in Burkina Faso. Health Policy Plan. 2002; 17: 42-48.
17. Rao KD, Peters DH, Bandeen-Roche K. 2006. Toward patient-centered health services in India - a scale to measure patient perceptions of quality. International Journal for Quality in Health Care. 2006; 18 (6) :414-21.
18. Haddad S, Potvin L, Roberge D, Pineault R, Remondin M. Patient perception of quality following a visit to a doctor in a primary care unit. Fam Pract. 2000; 17: 21-29.
19. Cleary PD. Satisfaction may not suffice! Int J Technol Assess Health Care. 1998; 14: 35-37.
20. Duong DV, Binns CW, Lee AH, Hipgrave DB. Measuring client-perceived quality of maternity services in rural Vietnam. Int J Qual Health Care 2004; 6: 447-52.
21. Haddad S, Fournier P, Potvin L. Measuring lay people's perceptions of the quality of primary health care services in developing countries. Validation of a 20-item scale International journal for Quality in Health Care 1998; 10(2): 93-104.
22. Nteta TP, Mokgatle-Nthabu M, Oguntibeju OO. Utilization of the Primary Health Care Services in the Tshwane Region of Gauteng Province, South Africa. PLoS One. 2010; 5(11): e13909
23. Babar T, Shaikh and Hatcher J. Health seeking behaviour and health service utilization in Pakistan: challenging the policy makers, Journal of Public Health. 2004; 27(1): 49-54 doi:10.1093/pubmed/fdh207.
24. Turkson PK. Perceived Quality Of Healthcare Delivery In A Rural District Of Ghana. Ghana Medical Journal. 2009; 43(2): 65-70.