Data-driven identification of risk factors of patient satisfaction at a large urban academic medical center

PLoS ONE

Volumn 11, Issue 5, 2016, Pages

  Li, Li ^a   Lee, Nathan J ^a   Glicksberg, Benjamin S ^a   Radbill, Brian D ^a   Dudley, Joel T ^a  

^a MOUNT SINAI SCHOOL OF MEDICINE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

PREGABALIN;

ADULT; AFRICAN AMERICAN; AMERICAN INDIAN; ANALGESIA; ARTICLE; ASIAN; BILLING AND CLAIMS; CAUCASIAN; CONTROLLED STUDY; DATA EXTRACTION; DOCTOR PATIENT RELATION; EDUCATION; ELECTRONIC MEDICAL RECORD; ESKIMO; FEMALE; HEALTH CARE DELIVERY; HEALTH CARE SURVEY; HOME CARE; HOSPITAL; HOSPITAL ADMISSION; HOSPITAL CONSUMER ASSESSMENT OF HEALTHCARE PROVIDERS AND SYSTEMS SURVEY; HOSPITAL DISCHARGE; HOSPITAL PATIENT; HOSPITAL PERSONNEL; HOSPITAL SERVICE; HUMAN; INTEGRATION; MAJOR CLINICAL STUDY; MALE; MEDICARE; MORTALITY; NURSE PATIENT RELATIONSHIP; PATIENT SATISFACTION; PERSONAL EXPERIENCE; QUESTIONNAIRE; RETROSPECTIVE STUDY; RISK FACTOR; SELF EVALUATION; STATISTICAL ANALYSIS; UNIVERSITY HOSPITAL; URBAN AREA; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; INTERPERSONAL COMMUNICATION; MIDDLE AGED; RANDOMIZED CONTROLLED TRIAL; STANDARDS; STATISTICS AND NUMERICAL DATA; TRENDS;

ACADEMIC MEDICAL CENTERS; ADULT; COMMUNICATION; FEMALE; HEALTH CARE SURVEYS; HEALTH PERSONNEL; HUMANS; MALE; MIDDLE AGED; PAIN MANAGEMENT; PATIENT DISCHARGE; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; RISK FACTORS;

EID: 84973352430     PISSN: None     EISSN: 19326203     Source Type: Journal    
DOI: 10.1371/journal.pone.0156076     Document Type: Article

References (28)

1. MEDICINE IO. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington (DC)2001.
2. Centers for M, Medicaid Services HHS. Medicare program; hospital inpatient value-based purchasing program. Final rule. Federal register. 2011; 76(88):26490-547. PMID: 21548401.
3. Glickman SW, Boulding W, Manary M, Staelin R, Roe MT, Wolosin RJ, et al. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction. Circulation Cardiovascular quality and outcomes. 2010; 3(2):188-95. doi: 10.1161/CIRCOUTCOMES.109.900597 PMID: 20179265.
4. Boulding W, Glickman SW, Manary MP, Schulman KA, Staelin R. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. The American journal of managed care. 2011; 17(1):41-8. PMID: 21348567.
5. O'Leary KJ, Darling TA, Rauworth J, Williams MV. Impact of hospitalist communication-skills training on patient-satisfaction scores. Journal of hospital medicine. 2013; 8(6):315-20. doi: 10.1002/jhm.2041 PMID: 23554016.
6. Manary MP, Boulding W, Staelin R, Glickman SW. The patient experience and health outcomes. The New England journal of medicine. 2013; 368(3):201-3. doi: 10.1056/NEJMp1211775 PMID: 23268647.
7. Radtke K. Improving patient satisfaction with nursing communication using bedside shift report. Clinical nurse specialist CNS. 2013; 27(1):19-25. doi: 10.1097/NUR.0b013e3182777011 PMID: 23222024.
8. Fossli Jensen B, Gulbrandsen P, Dahl FA, Krupat E, Frankel RM, Finset A. Effectiveness of a short course in clinical communication skills for hospital doctors: results of a crossover randomized controlled trial (ISRCTN22153332). Patient education and counseling. 2011; 84(2):163-9. doi: 10.1016/j.pec.2010.08.028 PMID: 21050695.
9. Rao JK, Anderson LA, Inui TS, Frankel RM. Communication interventions make a difference in conversations between physicians and patients: a systematic review of the evidence. Medical care. 2007; 45(4):340-9. doi: 10.1097/01.mlr.0000254516.04961.d5 PMID: 17496718.
10. Elliott MN, Lehrman WG, Goldstein E, Hambarsoomian K, Beckett MK, Giordano LA. Do hospitals rank differently on HCAHPS for different patient subgroups? Medical care research and review: MCRR. 2010; 67(1):56-73. doi: 10.1177/1077558709339066 PMID: 19605621.
11. Elliott MN, Lehrman WG, Beckett MK, Goldstein E, Hambarsoomian K, Giordano LA. Gender differences in patients' perceptions of inpatient care. Health services research. 2012; 47(4):1482-501. doi: 10.1111/j.1475-6773.2012.01389.x PMID: 22375827; PubMed Central PMCID: PMC3401395.
12. Lyratzopoulos G, Elliott M, Barbiere JM, Henderson A, Staetsky L, Paddison C, et al. Understanding ethnic and other socio-demographic differences in patient experience of primary care: evidence from the English General Practice Patient Survey. BMJ quality & safety. 2012; 21(1):21-9. doi: 10.1136/bmjqs-2011-000088 PMID: 21900695; PubMed Central PMCID: PMC3240774.
13. Goldstein E, Elliott MN, Lehrman WG, Hambarsoomian K, Giordano LA. Racial/ethnic differences in patients' perceptions of inpatient care using the HCAHPS survey. Medical care research and review: MCRR. 2010; 67(1):74-92. doi: 10.1177/1077558709341066 PMID: 19652150.
14. Elliott MN, Kanouse DE, Edwards CA, Hilborne LH. Components of care vary in importance for overall patient-reported experience by type of hospitalization. Medical care. 2009; 47(8):842-9. doi: 10.1097/MLR.0b013e318197b22a PMID: 19584764.
15. Lehrman WG, Elliott MN, Goldstein E, Beckett MK, Klein DJ, Giordano LA. Characteristics of hospitals demonstrating superior performance in patient experience and clinical process measures of care. Medical care research and review: MCRR. 2010; 67(1):38-55. doi: 10.1177/1077558709341323 PMID: 19638640.
16. Jha AK, Orav EJ, Zheng J, Epstein AM. Patients' perception of hospital care in the United States. The New England journal of medicine. 2008; 359(18):1921-31. doi: 10.1056/NEJMsa0804116 PMID: 18971493.
17. HCAHPS Patient Level Correlation. Centers for Medicare & Medicaid Service, Baltimore, MD. 2014.
18. Cowen ME, Dusseau DJ, Toth BG, Guisinger C, Zodet MW, Shyr Y. Casemix adjustment of managed care claims data using the clinical classification for health policy research method. Medical care. 1998; 36(7):1108-13. PMID: 9674627.
19. Hurvich CM, Tsai C-L. A CORRECTED AKAIKE INFORMATION CRITERION FOR VECTOR AUTOREGRESSIVE MODEL SELECTION. Journal of Time Series Analysis. 2008; 14(3):271-9.
20. Tibshirani R. Regression Shrinkage and Selection via the Lasso. Journal of the Royal Statistical Society Series B,. 1996; 58:267-88.
21. Garber ME, Troyanskaya OG, Schluens K, Petersen S, Thaesler Z, Pacyna-Gengelbach M, et al. Diversity of gene expression in adenocarcinoma of the lung. Proceedings of the National Academy of Sciences of the United States of America. 2001; 98(24):13784-9. doi: 10.1073/pnas.241500798 PMID: 11707590; PubMed Central PMCID: PMC61119.
22. Ihaka R, Gentleman R. R: A Language for Data Analysis and Graphics. Journal of computational and graphical statistics. 1996; 5(299).
23. Storey JD. A direct approach to false discovery rates. Journal of the Royal Statistical Society: Series B. 2002; 64(3):479-98.
24. Shannon P, Markiel A, Ozier O, Baliga NS, Wang JT,Ramage D, et al. Cytoscape: a software environment for integrated models of biomolecular interaction networks. Genome research. 2003; 13(11):2498-504. doi: 10.1101/gr.1239303 PMID: 14597658; PubMed Central PMCID: PMC403769.
25. Zhang Y, Rohrer J, Borders T, Farrell T. Patient satisfaction, self-rated health status, and health confidence: an assessment of the utility of single-item questions. American journal of medical quality: the official journal of the American College of Medical Quality. 2007; 22(1):42-9. doi: 10.1177/1062860606296329 PMID: 17227877.
26. Saha S, Hickam DH. Explaining low ratings of patient satisfaction among Asian-Americans. American journal of medical quality: the official journal of the American College of Medical Quality. 2003; 18(6):256-64. PMID: 14738037.
27. Anderson LA, Zimmerman MA. Patient and physician perceptions of their relationship and patient satisfaction: a study of chronic disease management. Patient education and counseling. 1993; 20(1):27-36. PMID: 8474945.
28. Fenton JJ, Jerant AF, Bertakis KD, Franks P. The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality. Archives of internal medicine. 2012; 172(5):405-11. doi: 10.1001/archinternmed.2011.1662 PMID: 22331982.