A Profile of Convention-Services Professionals

Cornell Hotel and Restaurant Administration Quarterly

Volumn 35, Issue 6, 1994, Pages 47-57

  Montgomery, Rhonda J ^a   Rutherford, Denney G ^b  

^a UNIVERSITY OF SOUTH CAROLINA   (United States)

^b WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84972608382     PISSN: 00108804     EISSN: 15523853     Source Type: Journal    
DOI: 10.1177/001088049403500612     Document Type: Article

References (15)

1. Milton T. Astroff and James R. Abbey, Convention Sales and Service (Cranbury, NJ: Waterbury Press, 1988), p. 125.
2. Leonard H. Hoyle, David C. Dorf, and Thomas J.A. Jones, Managing Conventions and Group Business (East Lansing, MI: The Educational Institute of the American Hotel and Motel Association, 1989), p. 154.
3. See, for instance: Elissa Matulis Myers, “Making Meetings Happen,” Association Management, September 1989, p. 77;
4. or James J. Groome, “Today’s Convention-Services Managers: What Their Job Is and What It Isn't,” Meeting Manager, June 1992, pp. 75–80.
5. Barbara Nichols, “President’s Message,” Convene, Vol. 1, No. 3 (Fall 1986), p. 4.
6. Mel Hosansky et al., “The Evolution of an Industry,” Meetings and Conventions, June 1986, p. 55.
7. Holly Hughes, “Maximizing the Meeting Environment,” Successful Meetings, September 1984, pp. 31–34, 38.
8. Professional Meeting Management, ed. Barbara Nichols (Birmingham, AL: Professional Convention Management Association, 1985), p. 132.
9. David Ghitelman, “Convention-Services Managers Get Respect,” Meetings and Conventions, May 1989, pp. 109–117.
10. Denney G. Rutherford and W.T. Umbreit, “Improving Interactions Between Meeting Planners and Hotel Employees,” Cornell Hotel and Restaurant Administration Quarterly, Vol. 34, No. 1 (February 1993), pp. 71, 75, 77.
11. See, for instance: Mary Ann McNulty, “Glory Days Are Gone for Convention Service Managers and Meetings Suffer,” Meeting News, Vol. 16, No. 11 (November 1992), p. 1;
12. Dave Migdal, “Convention Service Managers: An Embattled Profession,” Meetings and Conventions, September 1993, pp. 1, 37; and Rutherford and Umbreit, pp. 71, 77, 78.
13. Carl D. Riegel, “Career Choice, Work Values, and Career Commitment of Food Service and Housing Administration Students at the Pennsylvania State University: A Social Learning Perspective,” Ph.D. dissertation, Pennsylvania State University, 1983.
14. L.J. Cronbach, “Coefficient Alpha and the Internal Structure of Tests,” Phychometrika, No. 16 (1951), pp. 297–334.
15. See: Eddystone Nebel III, Denney Rutherford, and Jeffrey Schaffer, “Reengineering the Hotel Organization,” Cornell Hotel and Restaurant Administration Quarterly, Vol. 35, No. 5 (October 1994), pp. 88–95.