-
2
-
-
84990348604
-
An Empirical Investigation of Customer Satisfaction After Service Failure and Recovery
-
M.A. McCollough, L.L. Berry, M.S. Yadav. An Empirical Investigation of Customer Satisfaction After Service Failure and Recovery, Journal of Service Research, 3 (2) (2000) 121-137.
-
(2000)
Journal of Service Research
, vol.3
, Issue.2
, pp. 121-137
-
-
McCollough, M.A.1
Berry, L.L.2
Yadav, M.S.3
-
3
-
-
72249114849
-
Information System Success: The Quest for the Dependent Variable
-
W.H. DeLone, E.R. McLean. Information System Success: The Quest for the Dependent Variable, Information Systems Research, 3 (1) (1992) 60-95.
-
(1992)
Information Systems Research
, vol.3
, Issue.1
, pp. 60-95
-
-
DeLone, W.H.1
McLean, E.R.2
-
4
-
-
55249087535
-
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
-
F.D. Davis. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, MIS Quarterly, 13 (3) (1989) 318-339.
-
(1989)
MIS Quarterly
, vol.13
, Issue.3
, pp. 318-339
-
-
Davis, F.D.1
-
5
-
-
0020832097
-
The Measurement of User Information Satisfaction
-
B. Ives, M.H. Olson, and J.J. Baroudi. The Measurement of User Information Satisfaction, Communications of the ACM, 26 (10), 785-793, 1983.
-
(1983)
Communications of the ACM
, vol.26
, Issue.10
, pp. 785-793
-
-
Ives, B.1
Olson, M.H.2
Baroudi, J.J.3
-
6
-
-
0000199952
-
Alternative Measures of System Effectiveness: Associations and Implications
-
A. Srinivasan. Alternative Measures of System Effectiveness: Associations and Implications, MIS Quarterly, 9 (1) (1985) 243-253.
-
(1985)
MIS Quarterly
, vol.9
, Issue.1
, pp. 243-253
-
-
Srinivasan, A.1
-
7
-
-
0001827817
-
A Theoretical Assessment of the User Satisfaction Construct in Information Systems Research
-
N.P. Melone. A Theoretical Assessment of the User Satisfaction Construct in Information Systems Research, Management Science, 36 (1) (1990) 76-91.
-
(1990)
Management Science
, vol.36
, Issue.1
, pp. 76-91
-
-
Melone, N.P.1
-
8
-
-
33746633350
-
Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication
-
D.A. Adams, R.R. Nelson and P.A. Todd. Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication, MIS Quarterly, 16 (2) (1992) 227-247.
-
(1992)
MIS Quarterly
, vol.16
, Issue.2
, pp. 227-247
-
-
Adams, D.A.1
Nelson, R.R.2
Todd, P.A.3
-
9
-
-
34248138319
-
Re-Examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis
-
A.H. Segars, V. Grover. Re-Examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis, MIS Quarterly, 17 (4) (1993) 517-525.
-
(1993)
MIS Quarterly
, vol.17
, Issue.4
, pp. 517-525
-
-
Segars, A.H.1
Grover, V.2
-
10
-
-
84969523249
-
A Re-Specification of the DeLone and McLean Model of IS Success
-
G Pervan and M Newby (eds.), Curtin University of Technology, Perth, Australia, September 26-29
-
P.B. Seddon, S.G. Fraser. A Re-Specification of the DeLone and McLean Model of IS Success, In G Pervan and M Newby (eds.), Proceedings of the 6th Australasian Conference on Information Systems, Vol. 1, Curtin University of Technology, Perth, Australia, September 26-29 (1995) 109-118.
-
(1995)
Proceedings of the 6th Australasian Conference on Information Systems
, vol.1
, pp. 109-118
-
-
Seddon, P.B.1
Fraser, S.G.2
-
11
-
-
0020749247
-
Development of a Tool for Measuring and Analyzing Computer User Satisfaction
-
J.E. Bailey, S.W. Pearson. Development of a Tool for Measuring and Analyzing Computer User Satisfaction, Management Science, 29 (5) (1983) 530-545.
-
(1983)
Management Science
, vol.29
, Issue.5
, pp. 530-545
-
-
Bailey, J.E.1
Pearson, S.W.2
-
12
-
-
84989457183
-
Perceived Usefulness of Information: A Psychometric Examination
-
D.F. Larcker, V.P. Lessig. Perceived Usefulness of Information: A Psychometric Examination, Decision Sciences, 11 (1) (1980) 121-134.
-
(1980)
Decision Sciences
, vol.11
, Issue.1
, pp. 121-134
-
-
Larcker, D.F.1
Lessig, V.P.2
-
13
-
-
0001244239
-
User Involvement and MIS Success: A Review of Research
-
B. Ives, M.H. Olson. User Involvement and MIS Success: A Review of Research, Management Science, 30 (5) (1984) 586-603.
-
(1984)
Management Science
, vol.30
, Issue.5
, pp. 586-603
-
-
Ives, B.1
Olson, M.H.2
-
15
-
-
55249106033
-
The Measurement of End-User Computing Satisfaction
-
W.J. Doll, and G. Torkzadeh. The Measurement of End-User Computing Satisfaction, MIS Quarterly, 12 (2) (1988) 258-274.
-
(1988)
MIS Quarterly
, vol.12
, Issue.2
, pp. 258-274
-
-
Doll, W.J.1
Torkzadeh, G.2
-
16
-
-
84985773726
-
Some Cautions on the Measurement of User Information Satisfaction
-
D.F. Galletta, A.L. Lederer Some Cautions on the Measurement of User Information Satisfaction, Decision Sciences, Vol. 20 (1989) 419-438.
-
(1989)
Decision Sciences
, vol.20
, pp. 419-438
-
-
Galletta, D.F.1
Lederer, A.L.2
-
17
-
-
84969562710
-
What Users Want
-
J.A. Moynihan. What Users Want, Datamation, 28 (4) (1982) 116-118.
-
(1982)
Datamation
, vol.28
, Issue.4
, pp. 116-118
-
-
Moynihan, J.A.1
-
18
-
-
0022674542
-
An Empirical Study of the Impact of User Involvement on System Usage and Information Satisfaction
-
J.J. Baroudi, M.H. Olson, B. Ives. An Empirical Study of the Impact of User Involvement on System Usage and Information Satisfaction, Communications of the ACM, 29 (3) (1986) 232-238.
-
(1986)
Communications of the ACM
, vol.29
, Issue.3
, pp. 232-238
-
-
Baroudi, J.J.1
Olson, M.H.2
Ives, B.3
-
19
-
-
0001777215
-
The Measurement of End-User Computing Satisfaction: Theoretical and Methodological Issues
-
W.J. Doll, G. Torkzadeh. The Measurement of End-User Computing Satisfaction: Theoretical and Methodological Issues, MIS Quarterly, 15 (1), (1991) 5-10.
-
(1991)
MIS Quarterly
, vol.15
, Issue.1
, pp. 5-10
-
-
Doll, W.J.1
Torkzadeh, G.2
-
20
-
-
0003551671
-
-
Addison-Wesley Publishing Company, Reading, Massachusetts
-
M. Fishbein, I. Ajzen. Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison-Wesley Publishing Company, Reading, Massachusetts, 1975.
-
(1975)
Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research
-
-
Fishbein, M.1
Ajzen, I.2
-
21
-
-
0031482189
-
A Respecification and Extension of the DeLone and McLean Model of IS Success
-
P.B. Seddon. A Respecification and Extension of the DeLone and McLean Model of IS Success, Information Systems Research, 8 (3) (1997) 240-253.
-
(1997)
Information Systems Research
, vol.8
, Issue.3
, pp. 240-253
-
-
Seddon, P.B.1
-
22
-
-
85139207651
-
IS Attitudes: Towards Theoretical and Definition Clarity
-
R W Zmud (ed.), San Diego, California, December 15-17
-
D. Goodhue. IS Attitudes: Towards Theoretical and Definition Clarity, In R W Zmud (ed.), Proceedings of the Seventh International Conference on Information systems, San Diego, California, December 15-17 (1986) 181-194.
-
(1986)
Proceedings of the Seventh International Conference on Information Systems
, pp. 181-194
-
-
Goodhue, D.1
-
23
-
-
0003374502
-
An Empirical Evaluation of User Information Satisfaction (UIS) Measures for Use with General Ledger Accounting Software
-
P. Seddon, S-K. Yip. An Empirical Evaluation of User Information Satisfaction (UIS) Measures for Use with General Ledger Accounting Software, Journal of Information Systems, 6 (1) (1992) 75-92.
-
(1992)
Journal of Information Systems
, vol.6
, Issue.1
, pp. 75-92
-
-
Seddon, P.1
Yip, S.-K.2
-
24
-
-
0010060009
-
A Partial Test and Development of DeLone and McLean's Model of IS Success
-
P.B. Seddon, M-Y. Kiew. A Partial Test and Development of DeLone and McLean's Model of IS Success, Australian Journal of Information Systems, 4 (1) (1996) 90-109.
-
(1996)
Australian Journal of Information Systems
, vol.4
, Issue.1
, pp. 90-109
-
-
Seddon, P.B.1
Kiew, M.-Y.2
-
26
-
-
77149155997
-
Evaluating IS Quality: Exploration of the Role of Expectations on Stakeholders' Evaluation
-
W van Grembergen (ed.), Idea Group Publishing, Hershey, Pennsylvania, USA
-
C. Wilkin, R. Carr, B. Hewett. Evaluating IS Quality: Exploration of the Role of Expectations on Stakeholders' Evaluation, In W van Grembergen (ed.), Information Technology Evaluation Methods and Management, Idea Group Publishing, Hershey, Pennsylvania, USA (2001) 111-129.
-
(2001)
Information Technology Evaluation Methods and Management
, pp. 111-129
-
-
Wilkin, C.1
Carr, R.2
Hewett, B.3
-
28
-
-
84969514394
-
Exploring the Role of Expectations in Defining Stakeholder's Evaluations of IS Quality
-
M Khosrowpour (ed.), Anchorage, Alaska, USA, May 21-24
-
st Century, Proceedings of the 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24 (2000) 57-61.
-
(2000)
st Century, Proceedings of the 2000 Information Resources Management Association International Conference
, pp. 57-61
-
-
Wilkin, C.1
Hewett, B.2
Carr, R.3
-
29
-
-
84969537858
-
Exploring the Role of Expectations in Defining Stakeholder's Evaluations of IS Quality
-
W van Grembergen (ed.), IRM Press, Hershey, Pennsylvania, USA
-
C. Wilkin, B. Hewett, R. Carr. Exploring the Role of Expectations in Defining Stakeholder's Evaluations of IS Quality, In W van Grembergen (ed.), Information System Evaluation Management (pp. 231-243), IRM Press, Hershey, Pennsylvania, USA, 2002.
-
(2002)
Information System Evaluation Management
, pp. 231-243
-
-
Wilkin, C.1
Hewett, B.2
Carr, R.3
-
31
-
-
33846985749
-
Never Mind the Quality, Feel the Infrastructure: The Role of IT Infrastructure Investment
-
Australian Computer Society (ed.), Lorne, Victoria, April 2-4
-
P. Weill, M. Broadbent. Never Mind the Quality, Feel the Infrastructure: The Role of IT Infrastructure Investment, In Australian Computer Society (ed.), Victorian Branch 1993 Annual Conference, Lorne, Victoria, April 2-4 (1993).
-
(1993)
Victorian Branch 1993 Annual Conference
-
-
Weill, P.1
Broadbent, M.2
-
32
-
-
0002381637
-
Measuring Service Quality: A Reexamination and Extension
-
J.J. Cronin Jr., S.A. Taylor. Measuring Service Quality: A Reexamination and Extension, Journal of Marketing, 56 (July) (1992) 55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.JULY
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
34
-
-
0001905581
-
Production-Line Approach to Service
-
T. Levitt. Production-Line Approach to Service, Harvard Business Review, 50 (5) (1972) 41-52.
-
(1972)
Harvard Business Review
, vol.50
, Issue.5
, pp. 41-52
-
-
Levitt, T.1
-
40
-
-
0002408510
-
A Conceptual Model of Service Quality and Its Implications for Future Research
-
A. Parasuraman, V.A. Zeithaml, L.L. Berry. A Conceptual Model of Service Quality and Its Implications for Future Research, Journal of Marketing, 49 (Fall) (1985) 41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.FALL
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
43
-
-
0001878819
-
A Paradigm for Developing Better Measures of Marketing Constructs
-
G.A. Churchill Jr. A Paradigm for Developing Better Measures of Marketing Constructs, Journal of Marketing Research, 16 (1) (1979) 64-73.
-
(1979)
Journal of Marketing Research
, vol.16
, Issue.1
, pp. 64-73
-
-
Churchill, G.A.1
-
45
-
-
0001909504
-
Quality and Value in the Consumption Experience: Phaedrus Rides Again
-
J Jacoby and J C Olson (eds.) Lexington Books, Massachusetts
-
M.B. Holbrook, and K.P. Corfman Quality and Value in the Consumption Experience: Phaedrus Rides Again, In J Jacoby and J C Olson (eds.) Perceived Quality, Lexington Books, Massachusetts.
-
Perceived Quality
-
-
Holbrook, M.B.1
Corfman, K.P.2
|