Managing process-centred e-government in Taiwan: a customer relationship management approach

Electronic Government

Volumn 1, Issue 4, 2004, Pages 398-419

  Liu, Han yuh ^a   Lai, Peter ^b  

^a NATIONAL DONG HWA UNIVERSITY   (Taiwan)

^b TQM Associates   (United States)

Author keywords

customer relationship management; e government; process management

Indexed keywords

EID: 84969447116     PISSN: 17407494     EISSN: 17407508     Source Type: Journal    
DOI: 10.1504/EG.2004.005918     Document Type: Article

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