메뉴 건너뛰기




Volumn 15, Issue 1, 2016, Pages 21-35

Robotic process automation at telefónica O2

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84964632089     PISSN: 15401960     EISSN: 15401979     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (155)

References (34)
  • 2
    • 67349252338 scopus 로고    scopus 로고
    • Patterns-based Evaluation of Open Source BPM Systems: The Cases of jBPM, OpenWFE, and Enhydra Shark
    • Wohed ,P., Russell, N., Hofstede, A., Andersson, B. and van der Aalst, W. "Patterns-based Evaluation of Open Source BPM Systems: The Cases of jBPM, OpenWFE, and Enhydra Shark," Information and Software Technology (51:8), 2009, pp. 1187-1194;
    • (2009) Information and Software Technology , vol.51 , Issue.8 , pp. 1187-1194
    • Wohed, P.1    Russell, N.2    Hofstede, A.3    Andersson, B.4    van der Aalst, W.5
  • 3
    • 33846857779 scopus 로고    scopus 로고
    • Empowering collaborative commerce with Web services enabled business process management systems
    • Chen, M., Zhang, D. and Zhou, L. "Empowering collaborative commerce with Web services enabled business process management systems," Decision Support Systems (43:2), 2007, p. 530.
    • (2007) Decision Support Systems , vol.43 , Issue.2 , pp. 530
    • Chen, M.1    Zhang, D.2    Zhou, L.3
  • 5
    • 0000400750 scopus 로고
    • An Assessment of The Scientific Merits of Action Research
    • Susman, G. and Evered, R. "An Assessment of The Scientific Merits of Action Research," Administrative Science Quarterly (23:4), 1978, pp. 582-603.
    • (1978) Administrative Science Quarterly , vol.23 , Issue.4 , pp. 582-603
    • Susman, G.1    Evered, R.2
  • 6
    • 84964666217 scopus 로고    scopus 로고
    • http://www.o2.co.uk/abouto2.
  • 7
    • 84964682144 scopus 로고    scopus 로고
    • A Conversation with Wayne Butterfield, Head of Digital Service Innovation & Transformation at Telefónica
    • EGR-2015-4-0-1422
    • Burnett, S. "A Conversation with Wayne Butterfield, Head of Digital Service Innovation & Transformation at Telefónica," Everest Group Practitioner Perspectives, EGR-2015-4-0-1422, 2015.
    • (2015) Everest Group Practitioner Perspectives
    • Burnett, S.1
  • 8
    • 84964602273 scopus 로고    scopus 로고
    • http://info.genfour.net/blog/robotic-process-automation-is-more-than-an-application-interface-tool.
  • 11
    • 84870268142 scopus 로고    scopus 로고
    • Creating IT Shared Services
    • McKeen, J. and Smith, H. "Creating IT Shared Services," Communications of the AIS (29:34), 2011, pp. 645-656.
    • (2011) Communications of the AIS , vol.29 , Issue.34 , pp. 645-656
    • McKeen, J.1    Smith, H.2
  • 12
    • 80555150716 scopus 로고    scopus 로고
    • Creating outsourced shared services arrangements: Lessons from the public sector
    • McIvor, R., McCracken, M. and McHugh, M. "Creating outsourced shared services arrangements: Lessons from the public sector," European Management Journal (29:6), 2011, pp. 448-461;
    • (2011) European Management Journal , vol.29 , Issue.6 , pp. 448-461
    • McIvor, R.1    McCracken, M.2    McHugh, M.3
  • 13
    • 85016214844 scopus 로고    scopus 로고
    • Technology Strategy and Management Outsourcing Versus Shared Services
    • Sako, M. "Technology Strategy and Management Outsourcing Versus Shared Services," Communications of the ACM (53:7), 2010, pp. 126-129.
    • (2010) Communications of the ACM , vol.53 , Issue.7 , pp. 126-129
    • Sako, M.1
  • 14
    • 79958859614 scopus 로고    scopus 로고
    • Integrating Distributed Work: Comparing Task Design, Communication, and Tacit Coordination Mechanisms
    • Srikanth, K. and Puranam, P. "Integrating Distributed Work: Comparing Task Design, Communication, and Tacit Coordination Mechanisms," Strategic Management Journal (32:8), 2011, pp. 849-875.
    • (2011) Strategic Management Journal , vol.32 , Issue.8 , pp. 849-875
    • Srikanth, K.1    Puranam, P.2
  • 15
    • 84872386742 scopus 로고    scopus 로고
    • Politics and Firm Boundaries: How Organizational Structure, Group Interests, and Resources Affect Outsourcing
    • Bidwell, M. "Politics and Firm Boundaries: How Organizational Structure, Group Interests, and Resources Affect Outsourcing," Organization Science (23:6), 2012, pp. 1622-1642;
    • (2012) Organization Science , vol.23 , Issue.6 , pp. 1622-1642
    • Bidwell, M.1
  • 16
    • 80052708436 scopus 로고    scopus 로고
    • Creating Global Shared Services: Lessons from Reuters
    • Lacity, M. and Fox, J. "Creating Global Shared Services: Lessons from Reuters," MIS Quarterly Executive (7:1), 2008, pp. 17-32.
    • (2008) MIS Quarterly Executive , vol.7 , Issue.1 , pp. 17-32
    • Lacity, M.1    Fox, J.2
  • 17
    • 48249145772 scopus 로고    scopus 로고
    • Strategic Maneuvers for Outsourcing Flexibility: An Empirical Assessment
    • Sia, S., Koh, C. and Tan, C. "Strategic Maneuvers for Outsourcing Flexibility: An Empirical Assessment," Decision Sciences (39:3), 2008, pp. 407-443;
    • (2008) Decision Sciences , vol.39 , Issue.3 , pp. 407-443
    • Sia, S.1    Koh, C.2    Tan, C.3
  • 18
    • 61349127915 scopus 로고    scopus 로고
    • The Choice of Sourcing Mechanisms for Business Processes
    • Tanriverdi, H., Konana, P. and Ge, L. "The Choice of Sourcing Mechanisms for Business Processes," Information Systems Research (18:3), 2007, pp. 280-299.
    • (2007) Information Systems Research , vol.18 , Issue.3 , pp. 280-299
    • Tanriverdi, H.1    Konana, P.2    Ge, L.3
  • 19
    • 40849126698 scopus 로고    scopus 로고
    • Knowledge Process Outsourcing in Financial Services: The Vendor Perspective
    • Currie, W., Michell, V. and Abanishe, A. "Knowledge Process Outsourcing in Financial Services: The Vendor Perspective," European Management Journal (26:2), 2008, pp. 94-104;
    • (2008) European Management Journal , vol.26 , Issue.2 , pp. 94-104
    • Currie, W.1    Michell, V.2    Abanishe, A.3
  • 20
    • 80051772159 scopus 로고    scopus 로고
    • Internal Audit Sourcing Arrangements and Reliance by External Auditors
    • Desai, D., Gearard, G. and Tripathy, A. "Internal Audit Sourcing Arrangements and Reliance by External Auditors," Auditing: A Journal of Practice and Theory (30:1), 2011, pp. 149-171;
    • (2011) Auditing: A Journal of Practice and Theory , vol.30 , Issue.1 , pp. 149-171
    • Desai, D.1    Gearard, G.2    Tripathy, A.3
  • 22
    • 84993077841 scopus 로고    scopus 로고
    • Mitigation of risks due to service provider behavior in offshore software development: A relationship approach
    • Mathew, S. "Mitigation of risks due to service provider behavior in offshore software development: A relationship approach," Strategic Outsourcing: An International Journal (4:2), 2011 pp. 179-200.
    • (2011) Strategic Outsourcing: An International Journal , vol.4 , Issue.2 , pp. 179-200
    • Mathew, S.1
  • 23
    • 84862587773 scopus 로고    scopus 로고
    • Task attributes and process integration in business process offshoring: A perspective of service providers from India and China
    • Luo, Y., Wang, S., Zheng, Q. and Jayaraman, V. "Task attributes and process integration in business process offshoring: A perspective of service providers from India and China," Journal of International Business Studies (43:5), 2012, pp. 498-524;
    • (2012) Journal of International Business Studies , vol.43 , Issue.5 , pp. 498-524
    • Luo, Y.1    Wang, S.2    Zheng, Q.3    Jayaraman, V.4
  • 24
    • 84875194079 scopus 로고    scopus 로고
    • Offshoring business process services and governance control mechanisms: An examination of service providers from India
    • Jayaraman, V., Narayanan, S., Luo, Y. and Swaminathan, J. M. "Offshoring business process services and governance control mechanisms: An examination of service providers from India," Production and Operations Management (22:2), 2013, p. 314;
    • (2013) Production and Operations Management , vol.22 , Issue.2 , pp. 314
    • Jayaraman, V.1    Narayanan, S.2    Luo, Y.3    Swaminathan, J.M.4
  • 25
    • 79951576699 scopus 로고    scopus 로고
    • The antecedents of process integration in business process outsourcing and its effect on firm performance
    • Narayanan, S., Jayaraman, V., Luo, Y. and Swaminathan, J. "The antecedents of process integration in business process outsourcing and its effect on firm performance," Journal of Operations Management (29:1-2), 2011, pp. 3-16.
    • (2011) Journal of Operations Management , vol.29 , Issue.1-2 , pp. 3-16
    • Narayanan, S.1    Jayaraman, V.2    Luo, Y.3    Swaminathan, J.4
  • 27
    • 84993047138 scopus 로고    scopus 로고
    • Alternative Models for the Management of FM Services
    • Ventovuori, T. and Lehtonen, T. "Alternative Models for the Management of FM Services," Journal of Corporate Real Estate (8:2), 2006, pp. 73-90;
    • (2006) Journal of Corporate Real Estate , vol.8 , Issue.2 , pp. 73-90
    • Ventovuori, T.1    Lehtonen, T.2
  • 29
    • 84964648151 scopus 로고    scopus 로고
    • On Process Complexity
    • CATS 2009), Wellington, New Zealand, CRPIT, 94, Downey, R. and Manyem, P., Eds., ACS
    • Day, A. "On Process Complexity," Proc. Fifteenth Computing: the Australasian Theory Symposium (CATS 2009), Wellington, New Zealand, CRPIT, 94, Downey, R. and Manyem, P., Eds., ACS, 2009, pp. 29-34;
    • (2009) Proc. Fifteenth Computing: the Australasian Theory Symposium , pp. 29-34
    • Day, A.1
  • 31
    • 38049188355 scopus 로고    scopus 로고
    • Complexity Metrics for Business Process Models
    • University of Leipzig working paper, available at
    • Gruhn, V. and Laue, R. "Complexity Metrics for Business Process Models," University of Leipzig working paper, available at http://czm.fel.cvut.cz/research/BPM%20Research%20knihovna/Complexity%20Metrics%20for%20Business%20Process%20Models.pdf.
    • Gruhn, V.1    Laue, R.2
  • 32
    • 84964686772 scopus 로고    scopus 로고
    • The Impact of Robotic Process Automation on BPO
    • New York City, December 10
    • "The Impact of Robotic Process Automation on BPO," Automation Innovation Conference, New York City, December 10, 2014.
    • (2014) Automation Innovation Conference
  • 33


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.