Purchasing health care services: Information sources and decisional criteria

Journal of Marketing Management

Volumn 12, Issue 8, 1996, Pages 719-734

  Laing, Angus W ^a   Cotton, Seonaidh ^a  

^a UNIVERSITY OF ABERDEEN   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84963753110     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1080/0267257X.1996.9964449     Document Type: Article

References (32)

1. Anderson, E., Chu, W., and Weitz, B., 1987. “Industrial Purchasing:an Empirical Exploration of the Buyclass Framework”. Journal of Marketing, 51 July:71–86.
2. Bergen, M., Dutta, S., and Walker, O., 1992. “Agency Relationships in Marketing:a Review of the Implications and Applications of Agency and Agency Related Theories”. Journal of Marketing, 56 July:1–24.
3. Carter, N., 1993. Explaining Extra Contractual Referral Price Differences, Health Care Financial Management Association:Southampton.
4. Carter, N., Klein, R., and Day, P., 1992. How Organisations Measure Success, London:Routledge.
5. Darbi, M., and Karni, E., 1976. “Free Competition and the Optimal Amount of Fraud”. Journal of Law and Economics, 16:67–86.
6. 1989. “ Department of Health ”. In Working for Patients, London:HMSO.
7. Dore, R.P., 1987. Taking Japan Seriously, Stanford:Stanford University Press.
8. Edwards, J., 1995. “Public Enemy:Why Asking People About Acute Services Goes Wrong”. Health Service Journal, 105 (5469) September:22–25.
9. Ford, D., 1990. Understanding Business Markets, London:Academic Press.
10. Glennerster, H., Matsaganis, M., and Owens, P., 1992. A Foothold for Fundholding, London:Kings Fund Institute.
11. Greatorex, M., Mitchell, V-W., and Cunliffe, R., 1992. “A Risk Analysis of Industrial Buyers:The Case of Mid-Range Computers”. Journal of Marketing Management, 8:315–334.
12. Gronroos, C., 1984. “A Service Quality Model and its Marketing Implications”. European Journal of Marketing, 18 (4):36–44.
13. Hakansson, H., 1982. International Marketing and Purchasing of Industrial Goods:an Interaction Approach, London:Wiley.
14. Harrison, S., 1995. “Clinical Autonomy and Planned Markets:The British Case”. In Implementing Planned Markets in Health Care, Edited by:Saltman, R., and Von Otter, C., Buckingham:Open University Press.
15. Laing, A., 1995. “The Marketing of Financial Services to Independent Distributors”. Journal of Services Marketing, 9 (4):6–19.
16. Laing, A., and Cotton, S., 1995. “Towards an Understanding of Health Care Purchasing:the Purchasing Behaviour of General Practice Fundholders”. Journal of Marketing Management, 11:583–600.
17. Laing, A., and Galbraith, A., 1995. “Strategic Marketing in the NHS:Kwik-Health NHS Trust”. Journal of Management in Medicine, 9 (2):6–14.
18. Laing, A., and Galbraith, A., 1996. “Developing a Market Orientation in the Health Service:A Survey of Acute NHS Trusts in Scotland”. Journal of Management in Medicine, 10 (4):25–36.
19. Lamming, R., 1993. Beyond Partnership:Strategies for Innovation and Lean Supply, Hemel Hempstead:Prentice-Hall International.
20. Le Grand, J., and Bartlett, W., 1993. “Introduction”. In Quasi-Markets and Social Policy, Edited by:Le Grand, J., and Bartlett, W., London:The Macmillan Press. 1993
21. Lovelock, C., 1983. “Classifying Services to Gain Strategic Marketing Insights”. Journal of Marketing, 47 July:9–20.
22. Moriarty, R.T., and Spekman, R.E., 1984. “An Empirical Investigation of the Information Sources Used During the Industrial Buying Process”. Journal of Marketing Research, 21 May:137–147.
23. Parasuraman, A., Berry, L., and Ziethaml, V., 1991. “Understanding Customer Expectations of Service”. Sloan Management Review, Spring:39–48.
24. Pettigrew, A., Ferlie, E., and McKee, L., 1992. Shaping Strategic Change in the NHS, London:Sage.
25. Robinson, P.J., Faris, C.W., and Wind, Y., 1967. Industrial Buying and Creative Marketing, Boston:Allyn & Bacon.
26. Sheth, J.N., 1973. “A Model of Industrial Buyer Behaviour”. Journal of Marketing, 37 October:50–56.
27. 1989. “ Social Services Committee ”. In Resourcing the National Health Service:The Government's Plans for the Future of the National Health Service, London:HMSO.
28. Szmigin, I., 1992. “Managing Quality in Business to Business Services”. European Journal of Marketing, 27 (1):5–21.
29. Webster, F.E., and Wind, Y., 1972. “A General Model for Understanding Buyer Behaviour”. Journal of Marketing, 36 April:12–19.
30. Williamson, O.E., 1986. Economic Organisation:Firms. Markets and Policy Control, Brighton:Wheatsheaf.
31. Ziethaml, V., 1981. “How Consumer Evaluation Processes Differ Between Goods and Services”. In Marketing of Services Edited by:Donnelly, J.H., and George, W.R., Chicago, AMA
32. Ziethaml, V., Berry, L., and Parasuraman, A., 1988. “Communication and Control Processes in the Delivery of Service Quality”. Journal of Marketing, 52 April:35–48.