Conflict management and group decision support systems

Proceedings of the 1988 ACM Conference on Computer-Supported Cooperative Work, CSCW 1988

Volumn , Issue , 1988, Pages 227-243

  Poole, Marshall Scott ^a   Holmes, Michael ^a   DeSanctis, Gerardine ^a  

^a UNIVERSITY OF MINNESOTA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTIFICIAL INTELLIGENCE; COMPUTER SUPPORTED COOPERATIVE WORK; DECISION MAKING; GROUPWARE; INTERACTIVE COMPUTER SYSTEMS;

COLLABORATIVE WORK; CONFLICT MANAGEMENT; LARGE AMOUNTS; ORGANIZATIONAL DECISION MAKING; POTENTIAL BENEFITS;

DECISION SUPPORT SYSTEMS;

EID: 84962990782     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/62266.62284     Document Type: Conference Paper

References (27)

1. DcSanctis, G. and Gallupe, B. (1987) A foundation Tor the study of group decision support systems. Management Science. 22. 589-609.
2. DeSanctis, G. and Dickson, G. (1987) GDSS: A shell system in support of a program of research. Proceedings of the 19th Annual Hawaii International Conference on Systems Sciences.
3. DeSanctis, G., Sambamurthy, V. and Watson, R. (in press) Computer-supported meetings: Building a research environment. Large Scale Systems.
4. Fisher, R. and Ury, W. (1981) Getting to ves. Hammondsworth: Penguin.
5. Folger, J. P. and Poole, M. S. (1983) Working through conflict. Glenwood, IL: Scott, Foresman.
6. Gray, P. (1987) Group decision support systems. Decision Support Systems: The International Journal. 2, 233-242.
7. Hiltz, S. R., Johnson, K., and Agle, G. (1978) Replicating Bales's problem solving experiments on a computerized conference: A pilot study. (Research report no. 5) Newark, N. J.: New Jersey Institute of Technology Computerized Conferencing and Communications Center.
8. Hiltz, S. R., Johnson, K.., and Turoff, M. (1986) Experiments in group decisionmaking: Communication process and outcome in face-to-face versus computerized conferences. Human Communication Research. 13, 225-253.
9. Hiltz, S. R., Turoff, M., and Johnson, K. (1985) Mode of communication and the "risky shift": A controlled experiment with computerized conferencing and anonymity in a large corporation (Research report no. 21) Newark, N. J.: New Jersey Institute of Technology Computerized Conferencing and Communications Center.
10. Huber, G. P. (1984) Issues in the design of group decision support systems. MIS Quarterly., 8, 195-204.
11. Johanson, R., Vallee, J. and Spangler, K. (1979) Electronic meetings: Technical alternatives and social choices. Menlo Park, CA: Addison-Wesley.
12. Killman, R. and Thomas, K. (1975) Interpersonal conflict-handling behavior as reflections of Jungian personality dimensions. Psychological Reports. 21, 971-980.
13. Kraemer, K.. L. and King, J. L. (1986) Computer-based systems for cooperative work and group decisionmaking: Status of use and problems in development. Proceedings-Conference on Computer-Supported Cooperative Work. Austin, Texas.
14. Poole, M. S. and Roth, J. (1988) Decision development in small groups IV: A typology of group decision paths. Manuscript, University of Minnesota, Department of Speech-Communication.
15. Poole, M. S. and DeSsmctis, G. (1987) Group decision-making and group decision support systems. MIS Research Center Working Paper 88-02.
16. Putnam, L. L. and Poole, M. S. (1987) Conflict and negotiations. In F. Jablin, L. Putnam, K. Roberts, and L. Porter, Handbook of Organizational Communication. Beverly Hills: Sage.
17. Rice, R. (1984) The new media: Communication, research, and technology. Beverly Hills: Sage.
18. Sainfort, F., Gustafson, D. H. and Bosworth, L. K. (1987) Experimental evaluation of a computer-based conflict resolution program. Paper presented at TIMS/ORSA Joint Meeting, New Orleans, LA, May 6-8.
19. Siegal, J, Dubrovsky, V., Keisler, S., and McGuire, T. W. (1986) Group processes in computer-mediated communication. Organirational Behavior and Human Decision Processes, 22. 157-167.
20. Sillars, A. (1980) Sequential and distributional structure of conflict interactions as a function of attributions concerning the. locus of responsibility and stability in conflicts. In D. Nimmo (Ed.) Communication Yearbook. Vol. IV, New Brunswick, NJ: Transaction Books.
21. Sillars, A., Colletti, S. F., Parry, D., and Rogers, M. A. (1982) Coding verbal conflict tactics: Nonverbal and perceptual correlates of the avoidancedistributive-integrative distinction. Human Communication Research. 9, 83-95.
22. Stefik, M. Bobrow, D. G., Lanning, S., and Tatar, D. (1986) WYSIWIS revised: Early experiences with multi-user interfaces. Proceedings of the Conference on Computer-Supported Collaborative Work. Austin, TX, Dec. 3-5.
23. Walton, R. E. (1969) Interpersonal peacemaking: Confrontations and third nartv consultation. Reading, MA: Addison-Wesley.
24. Watson, R. (1987) A study of group decision support system use in three and fourperson groups for a preference allocation decision. Dissertation, University of Minnesota, Management Sciences Department.
25. Watson, R., DeSanctis, G. and Poole, M. S. (1988) Using a GDSS to facilitate consensus: Some intended and unintended consequences. MIS Quarterly, forthcoming.
26. Weeks, G. D. and Chapanis, A. (1976) Cooperative versus conflictive problem-solving in three telecommunication modes. Perceptual and Motor Skills. 42, 879-917.
27. Williams, E. (1977) Experimental comparisons of face-to-face and mediated communication: A review. Psychological Bulletin. 80, 963-976.