E-mail management knowledge and recordkeeping behaviours of New Zealand public servants

Proceedings of 4th International Conference on e-Government, ICEG 2008

Volumn , Issue , 2008, Pages 273-282

  Lips, Miriam ^a   Rapson, Anita ^a   Hooper, Tony ^a  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

Author keywords

E mail management; Electronic mail; New Zealand central government; Public servant; Recordkeeping

Indexed keywords

DECISION MAKING; GOVERNMENT DATA PROCESSING; INFORMATION USE; LAWS AND LEGISLATION; PUBLIC POLICY; RECORDS MANAGEMENT; SURVEYS;

CENTRAL GOVERNMENT; E-MAIL MANAGEMENT; ELECTRONIC INFORMATION; INFORMATION AND COMMUNICATION TECHNOLOGIES; POLICY FORMULATION; PUBLIC SERVANTS; PUBLIC SERVICE PROVISIONS; RECORDKEEPING;

ELECTRONIC MAIL;

EID: 84962680028     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (21)

1. Archives New Zealand. (2005). "Electronic Recordkeeping Systems Standard", [online], Continuum. Retrieved 9 May 2008, from http://www.archives.govt.nz/continuum/documents/publications/s5/.
2. Archives New Zealand. (2006a). "Fact Sheet 8: Electronic records", [online], Continuum. Retrieved 17 June 2008, from www.archives.govt.nz/continuum/documents/publications/factsheets/f8.php.
3. Archives New Zealand. (2006b). "Fact Sheet 14: Are e-mail archiving solutions recordkeeping solutions", [online], Continuum. Retrieved 17 June 2008, from www.archives.govt.nz/continuum/documents/publications/factsheets/f14.php.
4. Archives New Zealand. (2007). "Fact sheet 15: Public Records Act (PRA) and Central Government", [online], Continuum. Retrieved 17 June 2008, from www.archives.govt.nz/continuum/documents/publications/factsheets/f15.php.
5. Bruce, H. (2005). Personal, anticipated information need [Electronic Version]. Information Research, 10. Retrieved 9 May, 2008 from http://informationr.net/ir/10-3/paper232.html.
6. Creswell, J. W. (2003). Research design: Qualitative, quantitative, and mixed methods approaches, Sage Publications, California.
7. Digital Preservation Testbed. (2003). From digital volatility to digital permanence, Preserving e-mail, [online], The Hague, Netherlands.
8. Ducheneaut, N., & Bellotti, V. (2001). E-mail as habitat: An exploration of embedded personal information management. Interactions, September + October, 30-38.
9. Enneking, N. (1998). Managing e-mail: Working toward an effective solution. Records Management Quarterly, 32(3).
10. Fowler jr, F.J. (2002). Survey Research Methods, Applied Social Research Methods Series, Vol.1, 3rd Edition, Sage Publications, California.
11. International Organization of Standardization. (2001). ISO 15489-1:2001 Records Management. ISO, Geneva, Switzerland.
12. Library and Archives Canada. (2006). E-mail management in the Government of Canada, [online], Retrieved 17 June 2008, from www.collectionscanada.ca/information-management/002/007002-3008-e.html.
13. McLeod, J., & Hare, C. (2006). How to manage records in the e-environment (2 ed.). London and New York: Routledge.
14. Meijer, A. (2006). CC'tje naar de baas. E-mail en verandering in ambtelijke organisaties. The Hague: Boom Juridische Uitgevers.
15. National Archives of Australia. (2007). "Managing e-mail: A new form of evidence", [online], Records Management. Retrieved 9 May 2008, from http://www.naa.gov.au/records-management/systems/e-mail/index.aspx#section1.
16. Renaud, K., Ramsay, J., and Hair, M. (2006). "You've got e-mail!...Shall I deal with it now? Electronic mail from the recipient's perspective", International Journal of Human-Computer Interaction, Vol 21, No. 3, pp 313-352.
17. Research New Zealand. (2007). Government recordkeeping Survey 2007. Retrieved 3 June 2008. from http://continuum.archives.govt.nz/files/file/Survey/2007%20Government%20Recordkeeping%20Survey%20Report.pdf.
18. Rocheleau, B. (2002). "E-Mail: Does it Need to be managed? Can it be managed?, " Public Administration and Management Vol 7, No.2, pp 83-116.
19. Seow, B.B., Chennupati, K., and Foo, S. (2005). "Management of e-mails as official records in Singapore: A case study", Records Management Journal, Vol 15, No. 1, pp 43-57.
20. State Services Commission. (2007). Human Resource Capability Survey of Public Service Departments as at 30 June 2007 [online], Retrieved 17 June 2008, from http://www.ssc.govt.nz/display/document.asp?NavID=124&DocID6254.
21. Winget, M.A., Chang, K., and Tibbo, H. (2006). "Personal e-mail management on the university digital desktop: User behaviours vs. archival best practices", Paper presented at the 69th Annual Meeting of the American Society for Information Science and Technology, Austin, United States, November.