메뉴 건너뛰기




Volumn 10, Issue , 2016, Pages 469-477

Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China

Author keywords

Hospitalization service; Influencing factors; Inpatients satisfaction

Indexed keywords

ATTENTION; DOCTOR NURSE RELATION; HOSPITAL; HOSPITAL PATIENT; HOSPITALIZATION; HUMAN; HUMAN EXPERIMENT; LIKERT SCALE; MARRIAGE; NONPARAMETRIC TEST; OCCUPATION; ODDS RATIO; PATIENT SATISFACTION; QUESTIONNAIRE; SATISFACTION; STATISTICAL MODEL;

EID: 84962653677     PISSN: None     EISSN: 1177889X     Source Type: Journal    
DOI: 10.2147/PPA.S98095     Document Type: Article
Times cited : (42)

References (38)
  • 1
    • 0034765813 scopus 로고    scopus 로고
    • Validating a model of patient satisfaction with emergency care
    • Sun BC, Adams JG, Burstin HR. Validating a model of patient satisfaction with emergency care. Ann Emerg Med. 2001; 38(5): 527-532.
    • (2001) Ann Emerg Med , vol.38 , Issue.5 , pp. 527-532
    • Sun, B.C.1    Adams, J.G.2    Burstin, H.R.3
  • 2
    • 33845949609 scopus 로고    scopus 로고
    • Factors affecting inpatient satisfaction: Structural equation modeling
    • Sahin B, Yilmaz F, Lee K-H. Factors affecting inpatient satisfaction: structural equation modeling. J Med Syst. 2007; 31(1): 9-16.
    • (2007) J Med Syst , vol.31 , Issue.1 , pp. 9-16
    • Sahin, B.1    Yilmaz, F.2    Lee, K.-H.3
  • 4
    • 84962778332 scopus 로고    scopus 로고
    • Investigation on the satisfaction of the in-and out-patients
    • Gong C, Xinzheng J. Investigation on the satisfaction of the in-and out-patients. Med Soc. 2005; 18(6): 12-15.
    • (2005) Med Soc , vol.18 , Issue.6 , pp. 12-15
    • Gong, C.1    Xinzheng, J.2
  • 5
    • 55949132192 scopus 로고    scopus 로고
    • Customer complaining: The role of tie strength and information control
    • Mittal V, Huppertz JW, Khare A. Customer complaining: the role of tie strength and information control. J Retailing. 2008; 84(2): 195-204.
    • (2008) J Retailing , vol.84 , Issue.2 , pp. 195-204
    • Mittal, V.1    Huppertz, J.W.2    Khare, A.3
  • 7
    • 77950572947 scopus 로고    scopus 로고
    • Determinants of satisfaction with health care provider interactions at health centres in central Ethiopia: A cross sectional study
    • Birhanu Z, Assefa T, Woldie M, Morankar S. Determinants of satisfaction with health care provider interactions at health centres in central Ethiopia: a cross sectional study. BMC Health Serv Res. 2010; 10(1): 78.
    • (2010) BMC Health Serv Res , vol.10 , Issue.1 , pp. 78
    • Birhanu, Z.1    Assefa, T.2    Woldie, M.3    Morankar, S.4
  • 8
    • 84885724735 scopus 로고    scopus 로고
    • Outpatient and inpatient services satisfaction in Iranian military hospitals
    • Ameryoun A, Pourtaghi G, Yahaghi E, et al. Outpatient and inpatient services satisfaction in Iranian military hospitals. Iran Red Crescent Med J. 2013; 15(9): 843.
    • (2013) Iran Red Crescent Med J , vol.15 , Issue.9 , pp. 843
    • Ameryoun, A.1    Pourtaghi, G.2    Yahaghi, E.3
  • 9
    • 84890558108 scopus 로고    scopus 로고
    • Patient satisfaction with service quality as a predictor of survival outcomes in breast cancer
    • Gupta D, Rodeghier M, Lis CG. Patient satisfaction with service quality as a predictor of survival outcomes in breast cancer. Support Care Cancer. 2014; 22(1): 129-134.
    • (2014) Support Care Cancer , vol.22 , Issue.1 , pp. 129-134
    • Gupta, D.1    Rodeghier, M.2    Lis, C.G.3
  • 10
    • 84962641529 scopus 로고    scopus 로고
    • Research of hospital patient satisfaction and influencing factors based on SEM
    • [In Chinese]
    • Liu W, Li R, Wang L. Research of hospital patient satisfaction and influencing factors based on SEM. Soft Sci. 2014; 28(1): 140-144. [In Chinese].
    • (2014) Soft Sci , vol.28 , Issue.1 , pp. 140-144
    • Liu, W.1    Li, R.2    Wang, L.3
  • 11
    • 84874726545 scopus 로고    scopus 로고
    • Patients' evaluation of hospital foodservice quality in Italy: What do patients really value?
    • Messina G, Fenucci R, Vencia F, Niccolini F, Quercioli C, Nante N. Patients' evaluation of hospital foodservice quality in Italy: what do patients really value? Public Health Nutr. 2013; 16(04): 730-737.
    • (2013) Public Health Nutr , vol.16 , Issue.4 , pp. 730-737
    • Messina, G.1    Fenucci, R.2    Vencia, F.3    Niccolini, F.4    Quercioli, C.5    Nante, N.6
  • 13
    • 0036166883 scopus 로고    scopus 로고
    • Factors determining inpatient satisfaction with care
    • Thi PLN, Briancon S, Empereur F, Guillemin F. Factors determining inpatient satisfaction with care. Soc Sci Med. 2002; 54(4): 493-504.
    • (2002) Soc Sci Med , vol.54 , Issue.4 , pp. 493-504
    • Thi, P.L.N.1    Briancon, S.2    Empereur, F.3    Guillemin, F.4
  • 15
    • 84962656141 scopus 로고    scopus 로고
    • Analysis of the influencing factors on inpatient satisfaction level in a hospital
    • [In Chinese]
    • Lan G, Ji T, Gao S. Analysis of the influencing factors on inpatient satisfaction level in a hospital. Chin Health Qual Manag. 2014; 21(6): 68-70. [In Chinese].
    • (2014) Chin Health Qual Manag , vol.21 , Issue.6 , pp. 68-70
    • Lan, G.1    Ji, T.2    Gao, S.3
  • 16
    • 84951287340 scopus 로고    scopus 로고
    • The fifth national health service survey
    • Ling X, Qun M. The fifth national health service survey. Chin J Health Inform Manag. 2014; 11(2): 104-105.
    • (2014) Chin J Health Inform Manag , vol.11 , Issue.2 , pp. 104-105
    • Ling, X.1    Qun, M.2
  • 17
    • 73949083949 scopus 로고    scopus 로고
    • Information oder Verwirrung Eine formal-quantitative Analyse augenärztlicher Visitengespräche. [Information or confusion. A formal quantitative analysis of ophthalmology ward rounds]
    • German
    • Papsdorf I, Hannich H, Tost F. Information oder Verwirrung Eine formal-quantitative Analyse augenärztlicher Visitengespräche. [Information or confusion. A formal quantitative analysis of ophthalmology ward rounds]. Ophthalmologe. 2009; 106(10): 905-912. German.
    • (2009) Ophthalmologe , vol.106 , Issue.10 , pp. 905-912
    • Papsdorf, I.1    Hannich, H.2    Tost, F.3
  • 18
    • 84859765335 scopus 로고    scopus 로고
    • Arbeitszeitkonformes Visitenmodell und Patientenzufriedenheit. Zentralbl Chir [Reduced time-frame for ward rounds and patient satisfaction]
    • German
    • Veigel S, Schmid A, Kollmar O, et al. Arbeitszeitkonformes Visitenmodell und Patientenzufriedenheit. Zentralbl Chir [Reduced time-frame for ward rounds and patient satisfaction]. Zentralbl Chir. 2012; 137(2): 187-195. German.
    • (2012) Zentralbl Chir , vol.137 , Issue.2 , pp. 187-195
    • Veigel, S.1    Schmid, A.2    Kollmar, O.3
  • 19
    • 66049143863 scopus 로고    scopus 로고
    • Patient satisfaction with and recommendation of a primary care provider: Associations of perceived quality and patient education
    • Tung Y-C, Chang G-M. Patient satisfaction with and recommendation of a primary care provider: associations of perceived quality and patient education. Int J Qual Health Care. 2009; 21(3): 206-213.
    • (2009) Int J Qual Health Care , vol.21 , Issue.3 , pp. 206-213
    • Tung, Y.-C.1    Chang, G.-M.2
  • 20
    • 59449083856 scopus 로고    scopus 로고
    • Patient satisfaction with nursing care: A concept analysis within a nursing framework
    • Wagner D, Bear M. Patient satisfaction with nursing care: a concept analysis within a nursing framework. J Adv Nurs. 2009; 65(3): 692-701.
    • (2009) J Adv Nurs , vol.65 , Issue.3 , pp. 692-701
    • Wagner, D.1    Bear, M.2
  • 21
    • 1642619431 scopus 로고    scopus 로고
    • Evaluation of patient satisfaction with nursing care: Quantitative or qualitative approach?
    • Merkouris A, Papathanassoglou ED, Lemonidou C. Evaluation of patient satisfaction with nursing care: quantitative or qualitative approach? Int J Nurs Stud. 2004; 41(4): 355-367.
    • (2004) Int J Nurs Stud , vol.41 , Issue.4 , pp. 355-367
    • Merkouris, A.1    Papathanassoglou, E.D.2    Lemonidou, C.3
  • 22
    • 33847777393 scopus 로고    scopus 로고
    • Being strategic: Utilising consumer views to better promote an expanded role for nurses in Australian general practice
    • Price K, Patterson E, Hegney D. Being strategic: utilising consumer views to better promote an expanded role for nurses in Australian general practice. Collegian. 2006; 13(4): 16-21.
    • (2006) Collegian , vol.13 , Issue.4 , pp. 16-21
    • Price, K.1    Patterson, E.2    Hegney, D.3
  • 24
    • 84962769668 scopus 로고    scopus 로고
    • Survey of status quo of satisfaction of inpatients under hospital hosted mode
    • [In Chinese]
    • Zhang X, Dai Q, Liu L. Survey of status quo of satisfaction of inpatients under hospital hosted mode. Chin Nurs Res. 2013; 27(5): 1326-1328. [In Chinese].
    • (2013) Chin Nurs Res , vol.27 , Issue.5 , pp. 1326-1328
    • Zhang, X.1    Dai, Q.2    Liu, L.3
  • 25
    • 84907494532 scopus 로고    scopus 로고
    • Who pays for health care in China? The case of Heilongjiang province
    • Chen M, Zhao Y, Si L. Who pays for health care in China? The case of Heilongjiang province. PLoS One. 2014; 9(10): e108867.
    • (2014) PLoS One , vol.9 , Issue.10
    • Chen, M.1    Zhao, Y.2    Si, L.3
  • 26
    • 84962733030 scopus 로고    scopus 로고
    • Constantly improve the medical security system to achieve universal coverage
    • Siming N, Hong X, Zhenyao G, Junshan C, Yi Z, Hong L. Constantly improve the medical security system to achieve universal coverage. Chin J Hosp Admin. 2011; 27(7): 523-526.
    • (2011) Chin J Hosp Admin , vol.27 , Issue.7 , pp. 523-526
    • Siming, N.1    Hong, X.2    Zhenyao, G.3    Junshan, C.4    Yi, Z.5    Hong, L.6
  • 27
    • 2942522527 scopus 로고    scopus 로고
    • Assessment of satisfaction with care after inpatient treatment for oesophageal and gastric cancer
    • Kavadas V, Barham C, Finch-Jones M, et al. Assessment of satisfaction with care after inpatient treatment for oesophageal and gastric cancer. Br J Surg. 2004; 91(6): 719-723.
    • (2004) Br J Surg , vol.91 , Issue.6 , pp. 719-723
    • Kavadas, V.1    Barham, C.2    Finch-Jones, M.3
  • 28
    • 84858385209 scopus 로고    scopus 로고
    • Users' views of hospital environmental quality: Validation of the perceived hospital environment quality indicators (PHEQIs)
    • Andrade C, Lima ML, Fornara F, Bonaiuto M. Users' views of hospital environmental quality: validation of the perceived hospital environment quality indicators (PHEQIs). J Environ Psychol. 2012; 32(2): 97-111.
    • (2012) J Environ Psychol , vol.32 , Issue.2 , pp. 97-111
    • Andrade, C.1    Lima, M.L.2    Fornara, F.3    Bonaiuto, M.4
  • 30
    • 84946122569 scopus 로고    scopus 로고
    • Organization of hospital nursing, provision of nursing care, and patient experiences with care in Europe
    • Bruyneel L, Li B, Ausserhofer D, et al. Organization of hospital nursing, provision of nursing care, and patient experiences with care in Europe. Med Care Res Rev. 2015; 72(6): 643-664.
    • (2015) Med Care Res Rev , vol.72 , Issue.6 , pp. 643-664
    • Bruyneel, L.1    Li, B.2    Ausserhofer, D.3
  • 31
    • 49749113284 scopus 로고    scopus 로고
    • Hospital inpatients' experiences of access to food: A qualitative interview and observational study
    • Naithani S, Whelan K, Thomas J, Gulliford MC, Morgan M. Hospital inpatients' experiences of access to food: a qualitative interview and observational study. Health Expect. 2008; 11(3): 294-303.
    • (2008) Health Expect , vol.11 , Issue.3 , pp. 294-303
    • Naithani, S.1    Whelan, K.2    Thomas, J.3    Gulliford, M.C.4    Morgan, M.5
  • 32
    • 0041736324 scopus 로고    scopus 로고
    • Patient satisfaction with nursing care: A multilevel analysis
    • Aiello A, Garman A, Morris SB. Patient satisfaction with nursing care: a multilevel analysis. Qual Manag Healthcare. 2003; 12(3): 187-190.
    • (2003) Qual Manag Healthcare , vol.12 , Issue.3 , pp. 187-190
    • Aiello, A.1    Garman, A.2    Morris, S.B.3
  • 33
    • 0023940015 scopus 로고
    • Patient satisfaction as an indicator of quality care
    • Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality care. Inquiry. 1988; 25: 25-36.
    • (1988) Inquiry , vol.25 , pp. 25-36
    • Cleary, P.D.1    McNeil, B.J.2
  • 35
    • 84876809606 scopus 로고    scopus 로고
    • Patient satisfaction as a possible indicator of quality surgical care
    • Lyu H, Wick EC, Housman M, Freischlag JA, Makary MA. Patient satisfaction as a possible indicator of quality surgical care. JAMA Surg. 2013; 148(4): 362-367.
    • (2013) JAMA Surg , vol.148 , Issue.4 , pp. 362-367
    • Lyu, H.1    Wick, E.C.2    Housman, M.3    Freischlag, J.A.4    Makary, M.A.5
  • 36
    • 0025327322 scopus 로고
    • Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis
    • Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med. 1990; 30(7): 811-818.
    • (1990) Soc Sci Med , vol.30 , Issue.7 , pp. 811-818
    • Hall, J.A.1    Dornan, M.C.2
  • 37
    • 84873700201 scopus 로고    scopus 로고
    • Patient mobility for cardiac problems: A risk-adjusted analysis in Italy
    • Messina G, Forni S, Collini F, Quercioli C, Nante N. Patient mobility for cardiac problems: a risk-adjusted analysis in Italy. BMC Health Serv Res. 2013; 13(1): 56.
    • (2013) BMC Health Serv Res , vol.13 , Issue.1 , pp. 56
    • Messina, G.1    Forni, S.2    Collini, F.3    Quercioli, C.4    Nante, N.5
  • 38
    • 77957654236 scopus 로고    scopus 로고
    • A typology of cross-border patient mobility
    • Glinos IA, Baeten R, Helble M, Maarse H. A typology of cross-border patient mobility. Health Place. 2010; 16(6): 1145-1155.
    • (2010) Health Place , vol.16 , Issue.6 , pp. 1145-1155
    • Glinos, I.A.1    Baeten, R.2    Helble, M.3    Maarse, H.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.