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Volumn 6, Issue 3, 2011, Pages 16-24

An empirical analysis of New Zealand bank customers' satisfaction

Author keywords

Banking industry; Customer satisfaction; Service quality

Indexed keywords


EID: 84960471823     PISSN: 18167403     EISSN: 19917074     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (11)

References (20)
  • 2
    • 56949091673 scopus 로고    scopus 로고
    • The subprime crisis and its consequences
    • Ackermann J. (2008). "The subprime crisis and its consequences", Journal of Financial Stability, Vol. 4, No. 4, pp. 329-337.
    • (2008) Journal of Financial Stability , vol.4 , Issue.4 , pp. 329-337
    • Ackermann, J.1
  • 7
    • 12344307626 scopus 로고    scopus 로고
    • Is default event risk priced in corporate bonds?
    • Driessen J. (2005). "Is Default Event Risk Priced in Corporate Bonds?", Review of Financial Studies, Vol. 18, No. 1, pp. 165-195.
    • (2005) Review of Financial Studies , vol.18 , Issue.1 , pp. 165-195
    • Driessen, J.1
  • 8
    • 71049145951 scopus 로고    scopus 로고
    • How the subprime crisis went global: Evidence from bank credit default swap spreads
    • Working Paper No. 14904
    • Eichengreen B., A. Mody, M. Nedeljkovic and L. Sarno (2009). "How the Subprime Crisis went Global: Evidence from Bank Credit Default Swap Spreads", NBER Working Paper No. 14904.
    • (2009) NBER
    • Eichengreen, B.1    Mody, A.2    Nedeljkovic, M.3    Sarno, L.4
  • 9
    • 0040885646 scopus 로고    scopus 로고
    • Explaining the rate spread on corporate bonds
    • Elton E.J., M.J. Gruber, D. Agrawal and C. Mann (2001). "Explaining the Rate Spread on Corporate Bonds", Journal of Finance, Vol. 56, No. 1, pp. 247-277.
    • (2001) Journal of Finance , vol.56 , Issue.1 , pp. 247-277
    • Elton, E.J.1    Gruber, M.J.2    Agrawal, D.3    Mann, C.4
  • 13
    • 68349139435 scopus 로고    scopus 로고
    • Systemic risk in the financial sector: An analysis of the subprime-mortgage financial crisis
    • Hellwig M.F. (2009). "Systemic Risk in the Financial Sector: An Analysis of the Subprime-Mortgage Financial Crisis", De Economist, Vol. 157, No. 2, pp. 129-207.
    • (2009) De Economist , vol.157 , Issue.2 , pp. 129-207
    • Hellwig, M.F.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.