Telephone triage systems in UK general practice: Analysis of consultation duration during the index day in a pragmatic randomised controlled trial

British Journal of General Practice

Volumn 66, Issue 644, 2016, Pages e214-e218

  Holt, T A ^a   Fletcher, E ^b   Warren, F ^b   Richards, S ^b   Calitri, R ^b   Green, C ^b   Taylor, R ^b   Richards, D A ^b   Campbell, J ^b   Salisbury, C ^c   Varley, A ^d  

^a UNIVERSITY OF OXFORD   (United Kingdom)

^b UNIVERSITY OF EXETER MEDICAL SCHOOL   (United Kingdom)

^c UNIVERSITY OF BRISTOL   (United Kingdom)

^d UNIVERSITY OF EAST ANGLIA   (United Kingdom)

Author keywords

Delivery of healthcare; General practice; Telephone economics; Triage; Workload

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CHILD; DOCTOR PATIENT RELATION; EMERGENCY HEALTH SERVICE; FEMALE; GENERAL PRACTICE; HEALTH CARE DELIVERY; HUMAN; MAJOR CLINICAL STUDY; MALE; PATIENT CARE; RANDOMIZED CONTROLLED TRIAL (TOPIC); TELECONSULTATION; TELEPHONE TRIAGE; UNITED KINGDOM; WORKLOAD; CLINICAL DECISION SUPPORT SYSTEM; CONTROLLED STUDY; COST BENEFIT ANALYSIS; EPIDEMIOLOGY; GENERAL PRACTITIONER; HEALTH PERSONNEL ATTITUDE; HOSPITAL MANAGEMENT; LITERATURE; NURSE; PATIENT REFERRAL; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PROCEDURES; RANDOMIZED CONTROLLED TRIAL; STANDARDS; STATISTICS AND NUMERICAL DATA; TELEPHONE; TREATMENT OUTCOME;

APPOINTMENTS AND SCHEDULES; ATTITUDE OF HEALTH PERSONNEL; COST-BENEFIT ANALYSIS; DECISION SUPPORT SYSTEMS, CLINICAL; FEMALE; GENERAL PRACTITIONERS; HUMANS; MALE; NURSES; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; PRIMARY HEALTH CARE; REFERRAL AND CONSULTATION; REVIEW LITERATURE AS TOPIC; TELEPHONE; TRIAGE; UNITED KINGDOM;

EID: 84959881777     PISSN: 09601643     EISSN: None     Source Type: Journal    
DOI: 10.3399/bjgp16X684001     Document Type: Article

References (11)

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