What is a flag for? Social media reporting tools and the vocabulary of complaint

New Media and Society

Volumn 18, Issue 3, 2016, Pages 410-428

  Crawford, Kate ^a,b,c   Gillespie, Tarleton ^d  

^a MICROSOFT RESEARCH   (United States)

^b NEW YORK UNIVERSITY   (United States)

^c MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

^d Department of Molecular Biology and Genetics   (United States)

Author keywords

Community; Facebook; flagging; norms; platforms; Twitter; YouTube

Indexed keywords

EID: 84959266178     PISSN: 14614448     EISSN: 14617315     Source Type: Journal    
DOI: 10.1177/1461444814543163     Document Type: Article

References (36)

1. M.Andrejevic (2013) Infoglut: How Too Much Information is Changing the Way We Think and Know. London: Routledge.
2. J.Balkin (2007) Media access: a question of design. George Washington Law Review76(4): 933.
3. N.BaymD.boydd (2012) Socially mediated publicness: an introduction. Journal of Broadcasting & Electronic Media56(3): 320–329.
4. D.Beer (2009) Power through the algorithm? Participatory web cultures and the technological unconscious. New Media & Society11(6): 985–1002.
5. G.BowkerS.L.Star (1999) Sorting Things Out: Classification and Its Consequences. Cambridge, MA: The MIT Press.
6. D.boydd (2010) Social network sites as networked publics: affordances, dynamics, and implications. In: (ed.) A Networked Self: Identity, Community and Culture on Social Network Sites. New York: Routledge, pp. 39–58.
7. J.BurgessJ.Green (2009) YouTube: Online Video and Participatory Culture. Cambridge: Polity Press.
8. D.Castle (1998) Hearts, minds and radical democracy (interview with Ernesto Laclau and Chantal Mouffe). Red Pepper, 1June. Available at: http://www.redpepper.org.uk/article563.html (accessed 17 June 2014).
9. W.Connolly (1999) Why I Am Not A Secularist. Minneapolis: University of Minnesota Press.
10. K.CrawfordC.Lumby (2013) Networks of governance: users, platforms, and the challenges of networked media regulation. International Journal of Technology Policy and Law2(1): 270–282.
11. B.Fiore-Silfvast (2012) User-generated warfare: a case of converging wartime information networks and coproductive regulation on YouTube. International Journal of Communication6: 24.
12. R.S.GeigerH.Ford (2011) Participation in Wikipedia’s article deletion processes. In: WikiSym ’11 / Proceedings of the 7th International Symposium on Wikis and Open Collaboration, Mountain View, CA, 3–5 October, pp. 201–202. New York: ACM.
13. R.S.GeigerD.Ribes (2010) The work of sustaining order in Wikipedia: the banning of a vandal. In:CSCW ’10 / Proceedings of the 2010 ACM Conference on Computer Supported Cooperative Work, Savannah, GA, 6–10 February, pp. 117–126. New York: ACM.
14. C.GerlitzA.Helmond (2013) The like economy: social buttons and the data-intensive web. New Media & Society15(8): 1348–1365.
15. T.Gillespie (2012) The dirty job of keeping Facebook clean. In: Culture Digitally. Available at: http://culturedigitally.org/2012/02/the-dirty-job-of-keeping-facebook-clean/ (accessed 17 June 2014).
16. T.Gillespie (2013) Tumblr, NSFW porn blogging, and the challenge of checkpoints. In: Culture Digitally. Available at: http://culturedigitally.org/2013/07/tumblr-nsfw-porn-blogging-and-the-challenge-of-checkpoints/ (accessed 17 June 2014).
17. J.Grimmelmann (2010) The internet is a semicommons. Fordham Law Review78(6): 2799–2842.
18. A.HalfakerR.S.GeigerJ.T.Morgan. (2013) The rise and decline of an open collaboration system: how Wikipedia’s reaction to popularity is causing its decline. American Behavioral Scientist57(5): 664–688.
19. E.Lee (2009) Decoding the DMCA Safe Harbors. Columbia Journal of Law & the Arts32: 233–273.
20. M.Leepson (2005) Flag: An American Biography. New York: St Martin’s Press.
21. L.Lievrouw (2014) Materiality and media in communication and technology studies: an unfinished project. In: (eds) Media Technologies: Essays on Communication, Materiality, and Society. Cambridge, MA: The MIT Press, pp. 21–51.
22. T.Malaby (2006) Introduction: contingency and control online. First Monday (special issue 7). Available at: http://firstmonday.org/ojs/index.php/fm/article/view/1606/1521
23. V.Mayer-SchönbergerK.Cukier (2013) Big Data: A Revolution That Will Transform How We Live, Work, and Think. New York: Eamon Dolan/Houghton Mifflin Harcourt.
24. P.Napoli (2001) Foundation of Communications Policy: Principles and Process in the Regulation of Electronic Media. Cresskill, NJ: Hampton Press.
25. S.NiedererJ.Van Dijck (2010) Wisdom of the crowd or technicity of content? Wikipedia as a sociotechnical system. New Media & Society12(8): 1368–1387.
26. C.Peterson (2013) User generated censorship: manipulating the maps of social media. Masters Thesis, Massachusetts Institute of Technology, Cambridge, MA.
27. M.PriceS.Verhulst (2005) Self-Regulation and the Internet. The Hague: Kluwer Law International.
28. J.M.Reagle (2004) A case of mutual aid_ Wikipedia, politeness, and perspective taking. In: Proceedings of the First Wikimania Conference, Frankfurt, DE, 5–7 August 2005. Available at: http://reagle.org/joseph/2004/agree/wikip-agree.html (accessed 17 June 2014).
29. J.M.Reagle (2010) “Be Nice”: Wikipedia norms for supportive communication. New Review of Hypermedia and Multimedia16(1–2): 161–180.
30. R.Silverstone (2007) Media and Morality: On the Rise of the Mediapolis. Cambridge: Polity Press.
31. R.Tushnet (2008) Power without responsibility: intermediaries and the First Amendment. George Washington Law Review76(4): 986–1016.
32. J.Van Dijck (2013) The Culture of Connectivity: A Critical History of Social Media. Oxford: Oxford University Press.
33. J.Van DijckD.Nieborg (2009) Wikinomics and its discontents: a critical analysis of Web 2.0 business manifestos. New Media & Society11(5): 855–874.
34. S.Verhulst (2010) The regulation of digital content. In: (eds) Handbook of New Media: Social Shaping and Social Consequences of ICTs (Updated Student Edition). London: SAGE, pp. 329–350.
35. M.White (2012) Buy it Now: Lessons from eBay. Durham, NC: Duke University Press.
36. M.Zimmer (2011) Facebook’s censorship problem. Huffington Post, 22April. Available at http://www.huffingtonpost.com/michael-zimmer/facebooks-censorship-prob_b_852001.html