A new metric-based approach for the evaluation of customer satisfaction in the IT area

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2006, Issue , 2001, Pages 183-195

  Dumke, Reiner R ^a   Wille, Cornelius ^a  

^a OTTO VON GUERICKE UNIVERSITY   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

COORDINATE MEASURING MACHINES; SALES; SOFTWARE ENGINEERING;

CUSTOMER LOYALTY; ISO-9000; PROTECTED SALES; SOFTWARE METRICS; SOFTWARE PRODUCTS; TRADITIONAL ASSESSMENT;

CUSTOMER SATISFACTION;

EID: 84957014251     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/3-540-44704-0_15     Document Type: Conference Paper

References (9)

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9. Wille, C.: Konzeption und prototypische Implementation der Erfassung und Bewertung von Kundenzufriedenheit bei der Entwicklung, Wartung und Anwendung von Software. Diploma Thesis, University of Magdeburg, Germany (2000)