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International Journal of Quality & Reliability Management
Volumn 12, Issue 1, 1995, Pages 11-23
Factors affecting the implementation and success of TOM
Author keywords

[No Author keywords available]
Indexed keywords

EID: 84955781722     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719510076212     Document Type: Article
Times cited : (82)
References (6)
  • 1
    • 84864130268 scopus 로고
    • Creating Culture Change: The Key to Successful Total Quality Management
    • Bedford
    • Atkinson, P.E., Creating Culture Change: The Key to Successful Total Quality Management, IFS Publications, Bedford, 1990.
    • (1990) IFS Publications
    • Atkinson, P.E.1
  • 2
    • 84951545779 scopus 로고
    • Responsible customer management
    • Coulson, C., “Responsible customer management”, TQM Magazine, April 1991, pp. 81–6.
    • (1991) TQM Magazine , pp. 81-86
    • Coulson, C.1
  • 3
    • 84954979993 scopus 로고
    • Managing quality across cultures
    • IFS Publications, Bedford
    • Van Der Akker, G.J., “Managing quality across cultures”, TQM Magazine, IFS Publications, Bedford, August 1989.
    • (1989) TQM Magazine
    • Van Der Akker, G.J.1
  • 4
    • 0010541328 scopus 로고
    • The use of quality management techniques
    • Dale, B.G. and Lascelles, D.M., “The use of quality management techniques”, Quality Forum Journal, Vol. 16 No. 14, December 1990.
    • (1990) Quality Forum Journal , vol.16 , Issue.14
    • Dale, B.G.1    Lascelles, D.M.2
  • 5
    • 0042524116 scopus 로고
    • The development of a framework to assist in the implementation of TQM
    • Department of Industrial Studies, University of Liverpool, Liverpool
    • Mann, R.S., “The development of a framework to assist in the implementation of TQM”, PhD thesis, Department of Industrial Studies, University of Liverpool, Liverpool, 1992.
    • (1992) PhD thesis
    • Mann, R.S.1
  • 6
    • 84955802525 scopus 로고
    • The implementation of total quality management
    • (technical supplement), Institute of Quality Assurance, London, March
    • Mann, R.S. and Kehoe, D.F., ‘The implementation of total quality management”, Quality World (technical supplement), Institute of Quality Assurance, London, March 1994.
    • (1994) Quality World
    • Mann, R.S.1    Kehoe, D.F.2

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.