Can we talk? The art (and science) of handoff conversation

BMJ Quality and Safety

Volumn 25, Issue 2, 2016, Pages 63-65

  Johnson, Julie K ^a   Arora, Vineet M ^b  

^a NORTHWESTERN UNIVERSITY   (United States)

^b UNIVERSITY OF CHICAGO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DOCTOR PATIENT RELATION; EDITORIAL; HEALTH CARE PERSONNEL; HUMAN; INTERPERSONAL COMMUNICATION; PATIENT CARE; PATIENT INFORMATION; ART; PUBLICATION; SCIENCE;

ART; COMMUNICATION; HUMANS; PERIODICALS AS TOPIC; SCIENCE;

EID: 84955261517     PISSN: 20445415     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmjqs-2015-004666     Document Type: Editorial

References (8)

1. Cohen MD, Hilligoss B, Kajdacsy-Balla Amaral AC. A handoff is not a telegram: an understanding of the patient is co-constructed. Crit Care 2012;16:303.
2. O'Brien CM, Flanagan ME, Bergman AA, et al. "Anybody on this list that you're more worried about?" Qualitative analysis exploring the functions of questions during end of shift handoffs. BMJ Qual Saf 2016;25:76-83.
3. Bergman AA, Flanagan ME, Ebright PR, et al. "Mr Smith's been our problem child today...": anticipatory management communication (AMC) in VA end-of-shift medicine and nursing handoffs. BMJ Qual Saf 2016;25:84-91.
4. Young JQ, Wachter RM, ten Cate O, et al. Advancing the next generation of handover research and practice with cognitive load theory. BMJ Qual Saf 2016;25:66-70.
5. Senge P. The fifth discipline. New York: Doubleday, 1990.
6. Starmer AJ, Spector ND, Srivastava R, et al. Changes in medical errors after implementation of a handoff program. N Engl J Med 2014;371:1803-12.
7. Chang VY, Arora VM, Lev-Ari S, et al. Interns overestimate the effectiveness of their hand-off communication. Pediatrics 2010;125:491-6.
8. Greenstein EA, Arora VM, Staisiunas PG, et al. Characterising physician listening behaviour during hospitalist handoffs using the HEAR checklist. BMJ Qual Saf 2013;22:203-9.