Factors that influence reference success: What makes questioners willing to return?

Reference Librarian

Volumn 23, Issue 49-50, 1995, Pages 243-265

  Durrance, Joan C ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84952225531     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1080/J120v23n49_18     Document Type: Article

References (30)

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3. Dewdney, Patricia H. The Effects of Training Reference Librarian in Interview Skills: A Field Experiment. Ph.D. Dissertation, University of Western Ontario, London, Ontario, 1986.
4. Dewdney, Patricia. “Recording the Reference Interview.” Glazier, Jack D., and Ronald R. Powell. eds. Qualitative Research in Information Management, Libraries Unlimited, 1992: 122-150.
5. Dewdney, Patricia, In Joan C. Durrance, Education, Job and Career Information Centers in Public Libraries: Final Report on the Impact of Kellogg Funding, March, 1993(b): 27-28.
6. Durrance, Joan C., Education, Job and Career Information Centers in Public Libraries: Final Report on the Impact of Kellogg Funding, March, 1993b.
7. Durrance, Joan C. “The Generic Librarian: Anonymity versus Accountability.” RQ, (Spring 1983): 278-283.
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13. Durrance, Joan C. et al. Serving Job Seekers and Career Changers: A Planning Manual for Public Libraries, American Library Association. Chicago, 1993, (a).
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