Knowledge-based support services: Monitoring and adaptation

Proceedings - International Workshop on Database and Expert Systems Applications, DEXA

Volumn 2000-January, Issue , 2000, Pages 1097-1101

  Delic, K A ^a   Dayal, U ^a  

^a HEWLETT PACKARD COMPANY   (United States)

Author keywords

Automatic control; Control systems; Decision making; Knowledge based systems; Knowledge management; Monitoring; Open loop systems; Personnel; Problem solving; Productivity

Indexed keywords

AUTOMATION; CONTROL; CONTROL SYSTEMS; DECISION MAKING; EXPERT SYSTEMS; HUMAN RESOURCE MANAGEMENT; KNOWLEDGE MANAGEMENT; MONITORING; PERSONNEL; PROBLEM SOLVING; PRODUCTIVITY;

AUTOMATIC PROBLEM SOLVING; CUSTOMER SUPPORT; HEWLETT-PACKARD; KNOWLEDGE BASED; OPEN LOOP FASHION; OPEN LOOP SYSTEMS; SUPPORT SERVICES; SYSTEM DEPLOYMENT;

KNOWLEDGE BASED SYSTEMS;

EID: 84949933813     PISSN: 15294188     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/DEXA.2000.875163     Document Type: Conference Paper

References (6)

1. IDC Bulletin "Knowledge Management Factbook", September 1999.
2. Gartner Group, Conference Presentation, "Knowledge Management - Everything and Nothing", 1999.
3. Kemal A. Delic and Dominique Lahaix, " Knowledge Harvesting, Articulation, and Delivery", HP Journal, Vol. 49 No. 2. May 1998., pp. 74-81.
4. Kemal A. Delic and Birgit Hoellmer, "Knowledge-Based Support in Help-Desk Environments", IEEE IT Professional, Vol. 2, No. 1, January/February 2000, pp. 44-48.
5. Tak Woon Yan, Matthew Jacobsen, Hector Garcia-Molina, Umeshwar Dayal, "From User Access Patterns to Dynamic Hypertext Linking", 5th International World Wide Web Conference, May 6-10,1996, Paris, France. http://www5conf.inria.fr/fich-html/papers/P8/Overview.html
6. Qiming Chen, Umeshwar Dayal, Meichun Hsu, "OLAP-Based Scalable Profiling of Customer Behavior", Proc. 1st International Conf. On Data Warehousing and Knowledge Discovery (DAWAK99), Florence, Italy, August 1999.