Developing a business case for accessible tourism

Accessible Tourism: Concepts and Issues

Volumn , Issue , 2010, Pages 241-259

  Darcy, Simon ^a   Cameron, Bruce ^b   Pegg, Shane ^c  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

^b University of Queensland ^*

^c UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84949032514     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (40)

1. Altman, I. (1975) The Environment and Social Behavior. Monterey, CA: Brooks-Cole Publishing.
2. Aslaksen, F., Bergh, S., Bringa, O.R. and Heggem, E.K. (1997) Universal Design: Planning and Design for All. Oslo: The Norwegian State Council on Disability.
3. Arnold, M., Heyne, L. and Busser, J. (2005) Problem Solving: Tools and Techniques for the Park and Recreation Administrator. Champaign, IL: Sagamore Publishing.
4. Australian Bureau of Statistics (2004) Disability, Ageing and Carers – Summary of Findings, 2003 (Cat No. 4430.0). Canberra: Australian Bureau of Statistics.
5. Australian Hotels Association (1998) Catering for Guests with Disabilities: Survey of AHA Members. Canberra: Australian Hotels Association.
6. Center for Universal Design (2003) Universal design principles. On WWW at http://www.design.ncsu.edu:8120/cud. Accessed 2.5.2008.
7. Commonwealth of Australia (2002) Intergenerational Report 2002–03, Budget Paper No. 5. Canberra: Australian Government Printing Service.
8. Commonwealth Department of Industry, Tourism and Resources (2003) White Paper: The Medium to Long-Term Strategy for Tourism. Canberra: Department of Industry, Tourism and Resources.
9. Culyer, B. (1997) Making Anything Possible – Best Practice in Recreation Services for People with a Disability – Draft Report. Canberra: NICAN.
10. Darcy, S. (2000) Tourism Industry Supply Side Perceptions of Providing Goods and Services for People with Disabilities. Sydney: New South Wales Ageing and Disability Department.
11. Darcy, S. (2001) People with physical disabilities and leisure. In I. Patterson and T. Taylor (eds) Celebrating Inclusion and Diversity in Leisure (pp. 59–80). Melbourne: HM Leisure Planning Pty Ltd.
12. Darcy, S. (2003) Access precincts: Understanding spaces and places for people with disabilities. In 6th Australia and New Zealand Association of Leisure Studies Biennial Conference – Leisure, Change and Diversity. University of Technology, Sydney: Australia and New Zealand Association of Leisure Studies.
13. Darcy, S. (2006) Setting a Research Agenda for Accessible Tourism. Gold Coast, Australia: Sustainable Tourism for Cooperative Research Centre.
14. Darcy, S., Cameron, B., Pegg, S. and Packer, T. (2008) Developing Business Case Studies for Accessible Tourism. Gold Coast, Australia: Sustainable Tourism for Cooperative Research Centre.
15. Darcy, S. (2008) Valuing accessible rooms: Understanding accessible tourism accommodation information preferences. Paper presented at Creating Inclusive Communities Conference – Association of Consultants in Access, Adelaide, Australia.
16. Department for Work and Pensions (2008) Working in the tourism sector – Questions for small to medium-sized businesses. On WWW at http://www.dwp.gov.uk/employers/dda/case_tourism.asp. Accessed 1.4.2008.
17. Dwyer, L. (2005) Trends underpinning global tourism in the coming decade. In W. Theobald (ed.) Global Tourism (pp. 529–545). Burlington, MA: Butterworth Heinemann.
18. Elkington, J. (1997) Cannibals with Forks: The Triple Bottom Line in 21st Century Businesses. Oxford, UK: Capstone.
19. Fujiura, G.L. and Rutkowskikmitta, V. (2001) Counting disability. In G.L. Albrecht, K.D. Seelman and M. Bury (eds) Handbook of Disability Studies (pp. 69–96). Thousand Oaks, CA: Sage Publications.
20. Gilkison, B. (1999) Accounting for a Clean Green Environment: Obligations and Opportunities for New Zealand Businesses and Their Accountants. Nelson, NZ: Anchor Press.
21. Healey, B. (2008, 29–31 October) The Australian Hotel Association position: Current status and future of tourist accommodation for people with disabilities. Paper presented at the Creating Inclusive Communities Conference of the Association of Consultants in Access, Australia, Hyatt Regency, Adelaide.
22. Holbeche, L. (2006) Understanding Change. Theory, Implementation and Success. Boston: Butterworth-Heinemann.
23. Kotter, J.P. (1998) Leading change: Why transformation efforts fail. Harvard Business Review 2, 1–21.
24. Leiper, N., Stear, L., Hing, N. and Firth, T. (2008) Partial industrialisation in tourism: A new model. Current Issues in Tourism 11 (3), 207–235.
25. MacLagan, P. (2003) The change-capable organization. Training & Development 57 (1), 50–58.
26. Moon, S., Hart, D., Komissar, C. and Freidlander, R. (1995) Making sports and recreation activities accessible: Assistive technology and other accommodations. In K. Flippo, K. Inge and J. Barchus (eds) Assistive Technology: A Resource for School, Work and Community (pp. 187–198). Baltimore: Paul H. Brookes.
27. Morse, J.M. (1991) Approaches to qualitative-quantitative methodological triangulation. Nursing Research 40, 120–123.
28. NICAN website (2010) At http://www.nican.com.au.
29. Office of National Tourism (1998) The Tourism Challenge: Access for All. Canberra: Office of National Tourism.
30. O’Neill, M. and Ali Knight, J. (2000) Disability tourism dollars in Western Australia hotels. FIU Hospitality Review 18 (2), 72–88.
31. Pegg, S. and Stumbo, N. (2008) Creating opportunities and ensuring access to desirable heritage and cultural tourist services and leisure experiences. In B. Prideaux, D. Timothy and K. Chon (eds) Cultural and Heritage Tourism in Asia and the Pacific (pp. 250–256). New York: Routledge.
32. Preiser, W.F.E. and Ostroff, E. (2001) Universal Design Handbook. New York: McGraw-Hill.
33. Rains, S. (2004) Universal design and the international travel and hospitality industry. Paper presented at Designing for the 21st Century III Conference, Rio de Janeiro, Brazil.
34. Savitz, A.W. and Weber, K. (2006) The Triple Bottom Line: How Today’s Best-Run Companies are Achieving Economic, Social and Environmental Success – And How You Can Too. San Francisco, CA: Jossey Bass.
35. Steinfeld, E. and Shea, S.M. (2001) Fair housing: Toward universal design in multifamily housing. In W.F.E. Preiser and E. Ostroff (eds) Universal Design Handbook (pp. 35.1–35.13). New York: McGraw-Hill.
36. Storer, C.E. and Frost, F.M. (2002) Triple bottom line reporting: It’s relevance and application to agricultural production and marketing. In P.J. Batt (ed.) From Farm to Fork: Linking Producers to Consumers Through Value Chains. Proceedings, Muresk 75th Anniversary Conference, 3–4 October. Perth, Australia.
37. Tourism Australia (2005) Markets – Australian experiences – Niche experiences. On WWWat http://www.tourism.australia.com/Markets.asp?lang=EN&sub=0338. Accessed 20.5.2008.
38. Victorino, L., Verma, R. and Wardell, D. (2008) Service scripting: A customer’s perspective of quality and performance. Cornell Hospitality Report 8 (20), 4–13.
39. Walsh, C.J. (2004) Rio de Janeiro declaration on sustainable social development, disability & ageing. Paper presented at Designing for the 21st Century III – An International Conference on Universal Design, Rio de Janeiro, Brazil.
40. World Health Organization (2007) Global age-friendly cities guide. On WWW at http://www.who.int/ageing/age_friendly_cities/en/index.html. Accessed 19.5.2008