Organizing for online service delivery: The effects of network technology on the organization of transactional service delivery in Dutch local government

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2456, Issue , 2002, Pages 33-36

  Hoogwout, Marcel ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84948987904     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-46138-8_5     Document Type: Conference Paper

References (4)

1. Bellamy, c., and Taylor, J.A. (1998). Governing in the information age. Buckingham ; Bristol, PA: Open University Press
2. Kraayenbrink, J. Back to the Future: Centralization on its Revival? Problems in the Current Organization of Public Integrated Service Delivery. Paper presented at DEXA 2002, submitted.
3. Hoogwout, M. (2001). Leuker kunnen we het niet maken, maar willen we het weI makkelijker? Waarom overheden geen haast hebben met het verbeteren van de dienstverlening. In H.P.M. Van Duivenboden, and M. Lips (Eds.), Klantgericht werken in de publieke sector: Inrichting van de elektronische overheid. 149-166. Utrecht: Uitgeverij LEMMABV.
4. Frissen, P., Koers, A.W., and Snellen, I.T.M. (1992). Orwell of Athene? democratie en informatiesamenleving. 's-Gravenhage: Sdu Juridische & Fiscale Uitgeverij.