Knowledge-based self-support system for corporate users

Proceedings - International Workshop on Database and Expert Systems Applications, DEXA

Volumn 2002-January, Issue , 2002, Pages 149-153

  Noël, Franck ^a   Delic, Kemal A ^a  

^a HEWLETT PACKARD COMPANY   (United States)

Author keywords

Automatic control; Automation; Control systems; Costs; Couplings; Fabrics; Humans; Personnel; Qualifications; Quality of service

Indexed keywords

AUTOMATION; CONTROL; CONTROL SYSTEMS; COSTS; COUPLINGS; EXPERT SYSTEMS; FABRICS; KNOWLEDGE BASED SYSTEMS; PERSONNEL; QUALITY OF SERVICE;

CORPORATE EMPLOYEES; HEWLETT-PACKARD; HUMANS; IT ENVIRONMENTS; KNOWLEDGE BASED; QUALIFICATIONS; SUPPORT SYSTEMS; TOTAL COST OF OWNERSHIP;

QUALITY CONTROL;

EID: 84948707584     PISSN: 15294188     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/DEXA.2002.1045891     Document Type: Conference Paper

References (7)

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3. Knowledge Articulation, Harvesting and Delivery K.A. Delic-D. Lahaix, Hewlett Packard Journal, May 1998
4. People: The Untold Part of the Total Cost Story Paul A. Strassmann, Computerworld, April 14, 1997
5. How much you will save ? Michael Silver-Gartner Group Datamation, August 1998
6. Managing PC Costs Byte, July 1998
7. TCO : Cover Story Software Magazine, August 1998