메뉴 건너뛰기




Volumn , Issue , 2008, Pages 1-250

Strategic Management in Construction: Second Edition

(2)  Langford, David a   Male, Steven a  

a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMMERCE; CONSTRUCTION INDUSTRY; MARKETING; REVIEWS; STRATEGIC PLANNING;

EID: 84947768910     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9780470690291     Document Type: Book
Times cited : (19)

References (247)
  • 2
    • 0004287231 scopus 로고
    • Lawrence and Wishart, London
    • Gramsci, A. (1986) Prison Notebooks, Lawrence and Wishart, London.
    • (1986) Prison Notebooks
    • Gramsci, A.1
  • 5
    • 0004065036 scopus 로고    scopus 로고
    • Harper Collins, London
    • Klein, N. (2001) No Logo. Harper Collins, London.
    • (2001) No Logo
    • Klein, N.1
  • 8
    • 0003396811 scopus 로고    scopus 로고
    • The Stationery Office, London
    • Department of Environment Transport & Regions (1999) Housing & Construction Statistics 1988-1998. The Stationery Office, London.
    • (1999) Housing & Construction Statistics 1988-1998
  • 9
    • 84947791394 scopus 로고    scopus 로고
    • C.F.R., London
    • Construction Forecasting and Research (1999) Construction Forecasts 1999, 2000, 2001. C.F.R., London. 5, Issue 3.
    • (1999) Construction Forecasts 1999, 2000, 2001 , vol.5 , Issue.3
  • 14
    • 0005474373 scopus 로고
    • Strategic Management in Construction: conceptual Foundations
    • S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann. Oxford
    • Male, S.P. (1991) Strategic Management in Construction: conceptual Foundations. In: Competitive Advantage in Construction, S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann. Oxford.
    • (1991) Competitive Advantage in Construction
    • Male, S.P.1
  • 19
    • 0001430908 scopus 로고
    • Corporate strategy and survival in the UK construction industry
    • Lansley, P. (1987) Corporate strategy and survival in the UK construction industry. Journal of Construction Management and Economics. 5, No. 2: 141-155.
    • (1987) Journal of Construction Management and Economics , vol.5 , Issue.2 , pp. 141-155
    • Lansley, P.1
  • 23
    • 84965500780 scopus 로고
    • Construction
    • P. Johnson (ed.). Unwin Hyman, London
    • Fleming, M. (1988) 'Construction'. In The Structure of British Industry, P. Johnson (ed.). Unwin Hyman, London.
    • (1988) The Structure of British Industry
    • Fleming, M.1
  • 25
    • 84891306832 scopus 로고
    • Development and organisation of Richard Costain
    • R. Edwards & H. Townsend (eds), Macmillan, London
    • Catherwood, F. (1966) Development and organisation of Richard Costain. In: Business Growth, R. Edwards & H. Townsend (eds). pp. 271-286. Macmillan, London.
    • (1966) Business Growth , pp. 271-286
    • Catherwood, F.1
  • 27
    • 84947799564 scopus 로고
    • Unpublished report for the Royal Institute of British Architects. Bartlett School of Architecture and Planning, University College, London
    • Hillier, W. (1979) The Structure of the Profession. Unpublished report for the Royal Institute of British Architects. Bartlett School of Architecture and Planning, University College, London.
    • (1979) The Structure of the Profession
    • Hillier, W.1
  • 29
    • 2142752297 scopus 로고
    • Changing Client Demand for the Services of the Chartered Surveyor. Report by Management Analysis Centre for the Royal Institution of Chartered Surveyors, London
    • MAC (1985) Competition and the Chartered Surveyor. Changing Client Demand for the Services of the Chartered Surveyor. Report by Management Analysis Centre for the Royal Institution of Chartered Surveyors, London.
    • (1985) Competition and the Chartered Surveyor
  • 31
    • 84905867418 scopus 로고
    • The organisational respondes of two public sector client bodies in Canada and the implementation process of value management: lessons for the UK construction industry
    • Male, S. & Kelly, J. (1989) The organisational respondes of two public sector client bodies in Canada and the implementation process of value management: lessons for the UK construction industry. Construction Management and Economics, 7, No. 3: 203-216.
    • (1989) Construction Management and Economics , vol.7 , Issue.3 , pp. 203-216
    • Male, S.1    Kelly, J.2
  • 32
    • 0004577604 scopus 로고
    • Professional authority, power and emerging forms of profession in quantity surveying
    • Male, S. (1990) Professional authority, power and emerging forms of profession in quantity surveying. Construction Management and Economics, 8, No. 2: 191-204.
    • (1990) Construction Management and Economics , vol.8 , Issue.2 , pp. 191-204
    • Male, S.1
  • 34
    • 84947717886 scopus 로고
    • Report by Property Research Services for the Cities of London and Westminster Society of Architects and the London Region of the Royal Institute of British Architects. RIBA, London
    • PRS (1987) The Architect in a Competitive Market. Report by Property Research Services for the Cities of London and Westminster Society of Architects and the London Region of the Royal Institute of British Architects. RIBA, London.
    • (1987) The Architect in a Competitive Market
  • 37
    • 32644463830 scopus 로고    scopus 로고
    • Public sector client-private sector project: transferring the state construction administration into private hands
    • Also, as a wider view of the eLSEwise Project: Male, S.P. & Mitrovic, D. (1999) Trends in world markets and LSE industry, Engineering Construction and Architectural Management, 6, No. 1
    • Zantke, G. & Mangels, B. (1999) Public sector client-private sector project: transferring the state construction administration into private hands. Engineering, Construction and Architectural Management, 6, No. 1, 78-87. Also, as a wider view of the eLSEwise Project: Male, S.P. & Mitrovic, D. (1999) Trends in world markets and LSE industry, Engineering Construction and Architectural Management, 6, No. 1, pp. 7-20.
    • (1999) Engineering, Construction and Architectural Management , vol.6 , Issue.1
    • Zantke, G.1    Mangels, B.2
  • 44
    • 0005474373 scopus 로고
    • Strategic Management in Construction: Conceptual Foundations
    • S.P. Male & K.K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Male, S.P. (1991a) Strategic Management in Construction: Conceptual Foundations. In: Competitive Advantage in Construction, S.P. Male & K.K. Stocks (eds), pp. 5-44. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 5-44
    • Male, S.P.1
  • 45
    • 84947750544 scopus 로고
    • Practical problems in corporate planning: II John Laing
    • reprinted 1982, B. Taylor & J.R. Sparkes (eds). Heinemann, Oxford
    • Stokes, F.H. (1977) Practical problems in corporate planning: II John Laing. In: Corporate Strategy and Planning, reprinted 1982, B. Taylor & J.R. Sparkes (eds). Heinemann, Oxford.
    • (1977) Corporate Strategy and Planning
    • Stokes, F.H.1
  • 46
    • 0005474373 scopus 로고
    • Strategic Management and Competitive Advantage in Construction
    • S.P. Male & K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Male, S.P. (1991) Strategic Management and Competitive Advantage in Construction. In: Competitive Advantage in Construction, S.P. Male & K. Stocks (eds), pp. 45-104. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 45-104
    • Male, S.P.1
  • 56
    • 84947770022 scopus 로고
    • 2nd edn. Penguin, Harmondsworth
    • Ansoff, T. (1987) Corporate Study, 2nd edn. Penguin, Harmondsworth.
    • (1987) Corporate Study
    • Ansoff, T.1
  • 57
    • 0005474373 scopus 로고
    • Strategic Management in Construction: Conceptual Foundations
    • S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Male, S.P. (1991) Strategic Management in Construction: Conceptual Foundations. In: Competitive Advantage in Construction, S.P. Male & R.K. Stocks (eds), pp.5-44. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 5-44
    • Male, S.P.1
  • 58
    • 0005474373 scopus 로고
    • Strategic Management and Competitive Advantage in Construction
    • S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Male, S.P. (1991) Strategic Management and Competitive Advantage in Construction. In: Competitive Advantage in Construction, S.P. Male & R.K. Stocks (eds), pp. 45-104. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 45-104
    • Male, S.P.1
  • 73
    • 84947724093 scopus 로고
    • Social technology and structure
    • P.M. Hillebrandt & J. Cannon (eds), Macmillan, Basingstoke
    • Clark, P. (1989) Social technology and structure. In: The Management of Firms: Aspects of Theory, P.M. Hillebrandt & J. Cannon (eds), pp. 75-91. Macmillan, Basingstoke.
    • (1989) The Management of Firms: Aspects of Theory , pp. 75-91
    • Clark, P.1
  • 75
    • 84965500780 scopus 로고
    • Construction
    • 2nd edn, P. Johnson (ed.). Unwin Hyman, London
    • Fleming, M. (1980) Construction. In: The Structure of British Industry, 2nd edn, P. Johnson (ed.). Unwin Hyman, London.
    • (1980) The Structure of British Industry
    • Fleming, M.1
  • 76
    • 84947792846 scopus 로고
    • Managers and the organisation
    • P.M. Hillebrandt & J. Cannon (eds), Macmillan, Basingstoke
    • Male, S. & Stocks, R. (1989) Managers and the organisation. In: The Management of Construction Firms: Aspects of Theory, P.M. Hillebrandt & J. Cannon (eds), pp. 93-106. Macmillan, Basingstoke.
    • (1989) The Management of Construction Firms: Aspects of Theory , pp. 93-106
    • Male, S.1    Stocks, R.2
  • 77
    • 84947740355 scopus 로고
    • Corporate dislocation: a threat for the 1980s
    • Summer
    • Lansley, P. (1981) Corporate dislocation: a threat for the 1980s. Journal of General Management, Summer, 1-9.
    • (1981) Journal of General Management , pp. 1-9
    • Lansley, P.1
  • 87
    • 84947799564 scopus 로고
    • Unpublished report for the Royal Institute of British Architects. Bartlett School of Architecture and Planning, University College, London
    • Hillier, W. (1979) The Structure of the Professions Study. Unpublished report for the Royal Institute of British Architects. Bartlett School of Architecture and Planning, University College, London.
    • (1979) The Structure of the Professions Study
    • Hillier, W.1
  • 91
    • 84947806782 scopus 로고
    • Butterworth-Heinemann, Chapter 4. Quoted in Johnson, G. & Scholes, K., Exploring Corporate Strategy: Text and Cases, 5th edn, Prentice Hall, Hemel Hempstead
    • Jarillo, J.C. (1993) Strategic Networks: Creating the Borderless Organisation. Butterworth-Heinemann, Chapter 4. Quoted in Johnson, G. & Scholes, K., Exploring Corporate Strategy: Text and Cases, 5th edn, pp. 149-199. Prentice Hall, Hemel Hempstead.
    • (1993) Strategic Networks: Creating the Borderless Organisation , pp. 149-199
    • Jarillo, J.C.1
  • 99
    • 0003106484 scopus 로고    scopus 로고
    • The core competence of the organisation
    • Harvard Business Review, Cambridge, MA
    • Prahalad, CR. & Hamel, G. The core competence of the organisation. In: The State of Strategy, pp. 3-15, Harvard Business Review, Cambridge, MA.
    • The State of Strategy , pp. 3-15
    • Prahalad, C.R.1    Hamel, G.2
  • 100
    • 84947750544 scopus 로고
    • Practical Problems in Corporate Planning II John Laing
    • B. Taylor & J. Sparkes (eds), Heinemann, Oxford
    • Stokes, F. (1977) Practical Problems in Corporate Planning II John Laing, In: Corporate Strategy and Planning, B. Taylor & J. Sparkes (eds), pp. 322-333. Heinemann, Oxford.
    • (1977) Corporate Strategy and Planning , pp. 322-333
    • Stokes, F.1
  • 102
    • 84947788020 scopus 로고
    • Ashridge Management College, Amersham, Bucks
    • Building Research Unit (1972) Efficiency and Growth in the Building Industry, Ashridge Management College, Amersham, Bucks.
    • (1972) Efficiency and Growth in the Building Industry
  • 104
    • 0442280157 scopus 로고
    • HMSO, London
    • National Economic Development Office (1978) How Flexible is Construction? HMSO, London.
    • (1978) How Flexible is Construction?
  • 107
    • 0003853476 scopus 로고
    • Mill-bank, London
    • National Economic Development Office (1988) Faster Building for Commerce. Mill-bank, London.
    • (1988) Faster Building for Commerce
  • 109
    • 84947751494 scopus 로고
    • Technical Information Service paper No. 57, Chartered Institute of Building, Ascot
    • Langford, D. (1986) Labour-only subcontracting. Technical Information Service paper No. 57. Pp. 1-8. Chartered Institute of Building, Ascot.
    • (1986) Labour-only subcontracting , pp. 1-8
    • Langford, D.1
  • 110
    • 10444236032 scopus 로고    scopus 로고
    • The Growth of Self Employment in British Construction
    • Winch, G. (1998) The Growth of Self Employment in British Construction. J. of Construction Management and Economics. 16 No. 5: 531-542.
    • (1998) J. of Construction Management and Economics , vol.16 , Issue.5 , pp. 531-542
    • Winch, G.1
  • 113
    • 84947743675 scopus 로고    scopus 로고
    • 14 July
    • Building Magazine 14 July 2000, p. 9.
    • (2000) Building Magazine , pp. 9
  • 114
    • 0008216936 scopus 로고    scopus 로고
    • UK construction skills in the context of European developments
    • Clarke, L. & Wall, C. (1998) UK construction skills in the context of European developments. J. of Construction Management and Economics. 16 No. 5: 553-567.
    • (1998) J. of Construction Management and Economics , vol.16 , Issue.5 , pp. 553-567
    • Clarke, L.1    Wall, C.2
  • 117
    • 84861178096 scopus 로고    scopus 로고
    • The Stationery Office, London
    • DETR (2000) Construction Statistics Annual. The Stationery Office, London.
    • (2000) Construction Statistics Annual
  • 118
    • 2342418331 scopus 로고    scopus 로고
    • 14 August. McGraw-Hill, New York
    • Engineering News Record (2000), 14 August. McGraw-Hill, New York.
    • (2000) Engineering News Record
  • 119
    • 0031225032 scopus 로고    scopus 로고
    • Engineering and construction: building a stronger global industry
    • Bauml, S. (1997) Engineering and construction: building a stronger global industry. J. of Management in Engineering, 13, No. 5: 21-24.
    • (1997) J. of Management in Engineering , vol.13 , Issue.5 , pp. 21-24
    • Bauml, S.1
  • 124
    • 84947707886 scopus 로고
    • Selling construction
    • S. Urry & A. Sherratt (eds), Construction Process, Lancaster
    • Limerick, Earl of (1980) Selling construction. In: International Construction, S. Urry & A. Sherratt (eds), pp. 1-8. Construction Process, Lancaster.
    • (1980) International Construction , pp. 1-8
  • 125
    • 0006133421 scopus 로고
    • Human issues affecting construction in developing countries
    • Imbert, I. (1990) Human issues affecting construction in developing countries. J. of Construction Management and Economics, 8, No. 2: 21-32.
    • (1990) J. of Construction Management and Economics , vol.8 , Issue.2 , pp. 21-32
    • Imbert, I.1
  • 126
    • 1142263530 scopus 로고    scopus 로고
    • The internationalisation of British construction companies 1990-96. An empirical analysis
    • Crossthwaite, D. (1998) The internationalisation of British construction companies 1990-96. An empirical analysis. J. of Construction Management and Economics. 16, No. 4: 389-395.
    • (1998) J. of Construction Management and Economics , vol.16 , Issue.4 , pp. 389-395
    • Crossthwaite, D.1
  • 128
    • 0006271864 scopus 로고
    • Competitive advantage in the international construction industry
    • S. Male & R. Stocks (eds). Butterworth Heinemann, Oxford
    • Male, S. (1991) Competitive advantage in the international construction industry. In: Competitive Advantage in Construction, S. Male & R. Stocks (eds). Butterworth Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction
    • Male, S.1
  • 131
    • 0003145616 scopus 로고    scopus 로고
    • The influence of culture on the internationalisation of construction
    • Construction in Developing Countries, Botswana. December
    • Langford, D. & Zawdie, G. (2000) The influence of culture on the internationalisation of construction. Proceedings of CIB TG29. Construction in Developing Countries, Botswana. December.
    • (2000) Proceedings of CIB TG29
    • Langford, D.1    Zawdie, G.2
  • 132
    • 2142823666 scopus 로고
    • The features of successful construction companies in the international construction market
    • Ethan International Seminar on Strategic Planning in Construction Companies. Haifa, Israel
    • Flanagan, R. (1994) The features of successful construction companies in the international construction market. In: Strategic Planning in Construction Proceedings of the AT. Ethan International Seminar on Strategic Planning in Construction Companies. Haifa, Israel.
    • (1994) Strategic Planning in Construction Proceedings of the AT
    • Flanagan, R.1
  • 139
    • 38249001006 scopus 로고
    • Identifying groups and blind spots in competitive intelligence
    • Gilad, B., Gordon, G., Sudit, E. (1993) Identifying groups and blind spots in competitive intelligence. Journal of Long Range Planning, 26, No. 6: 107-117.
    • (1993) Journal of Long Range Planning , vol.26 , Issue.6 , pp. 107-117
    • Gilad, B.1    Gordon, G.2    Sudit, E.3
  • 146
    • 12444263142 scopus 로고
    • Business objectives
    • P.M. Hillebrandt & J. Cannon (eds), Macmillan, Basingstoke
    • Ramsey, W. (1989) Business objectives. In: The Management of Construction firms: Aspects of Theory, P.M. Hillebrandt & J. Cannon (eds), pp. 9-29. Macmillan, Basingstoke.
    • (1989) The Management of Construction firms: Aspects of Theory , pp. 9-29
    • Ramsey, W.1
  • 151
    • 0002573326 scopus 로고
    • Scenarios
    • J. Fowles (ed.), Greenwood Press, California
    • Wilson, I. (1978) Scenarios. In: Handbook of future Research, J. Fowles (ed.), pp. 225-248. Greenwood Press, California.
    • (1978) Handbook of future Research , pp. 225-248
    • Wilson, I.1
  • 152
    • 84947766447 scopus 로고
    • Construction Office of Science & Technology. The Stationery Office, London
    • Technology Foresight (1995) Progress through Partnership, Vol. 2. Construction Office of Science & Technology. The Stationery Office, London.
    • (1995) Progress through Partnership , vol.2
  • 154
    • 33847802673 scopus 로고
    • Chemical Engineering News. October
    • Zentner, R. (1975) Scenarios in forecasting. Chemical Engineering News. October, 22-35.
    • (1975) Scenarios in forecasting , pp. 22-35
    • Zentner, R.1
  • 156
    • 0001007310 scopus 로고
    • An exploratory study of market orientation in the UK consulting engineering profession
    • Morgan, R.E. & Morgan, N.A. (1991) An exploratory study of market orientation in the UK consulting engineering profession. International J. of Advertising, 10: 34-48.
    • (1991) International J. of Advertising , vol.10 , pp. 34-48
    • Morgan, R.E.1    Morgan, N.A.2
  • 160
    • 84947743579 scopus 로고    scopus 로고
    • Marketing Strategies of Engineering Consultancies Given an Increasingly Competitive Environment
    • 1st July 1999, Oxford Brookes University
    • Preece, C.N. & Barnard, L. (1999) Marketing Strategies of Engineering Consultancies Given an Increasingly Competitive Environment. Proceedings of the 4th National Construction Marketing Conference, 1st July 1999, pp. 14-24. Oxford Brookes University.
    • (1999) Proceedings of the 4th National Construction Marketing Conference , pp. 14-24
    • Preece, C.N.1    Barnard, L.2
  • 161
    • 84947781693 scopus 로고    scopus 로고
    • Promotional literature far Competitive Advantage in UK Construction Firms
    • E & F N Spon, London
    • Preece, C.N. & Male, S.P. (1997) Promotional literature far Competitive Advantage in UK Construction Firms, J. of Construction Management & Economics, pp. 29-42. E & F N Spon, London.
    • (1997) J. of Construction Management & Economics , pp. 29-42
    • Preece, C.N.1    Male, S.P.2
  • 163
  • 164
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.E. & Hunt, S.D. (1994) The commitment-trust theory of relationship marketing. J. of Marketing, 58, No. 3.
    • (1994) J. of Marketing , vol.58 , Issue.3
    • Morgan, R.E.1    Hunt, S.D.2
  • 170
    • 0003048219 scopus 로고
    • Market orientation: the construct research propositions and managerial implications
    • Kohli, A.K. & Jaworski, B.J. (1990) Market orientation: the construct research propositions and managerial implications. Journal of Marketing, 54, 48-60.
    • (1990) Journal of Marketing , vol.54 , pp. 48-60
    • Kohli, A.K.1    Jaworski, B.J.2
  • 171
    • 21144463066 scopus 로고
    • Market orientation: antecedents and consequences
    • Jaworski, B.J. & Kohli, A.K. (1993) Market orientation: antecedents and consequences. Journal of Marketing, 57: 53-70.
    • (1993) Journal of Marketing , vol.57 , pp. 53-70
    • Jaworski, B.J.1    Kohli, A.K.2
  • 172
    • 84947729828 scopus 로고
    • Expect the Unexpected in Health Care Marketing Future
    • Beckham, J.D. (1992) Expect the Unexpected in Health Care Marketing Future, The Academy Bulletin, 12: 39-56.
    • (1992) The Academy Bulletin , vol.12 , pp. 39-56
    • Beckham, J.D.1
  • 173
    • 0002408510 scopus 로고
    • A Conceptual Model of Service Quality and its Implications for Future Research
    • Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1985) A Conceptual Model of Service Quality and its Implications for Future Research, Journal of Marketing.
    • (1985) Journal of Marketing
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 176
    • 38249016089 scopus 로고
    • Just-in-time manufacturing: implications for the management of human resources
    • Hiltrop, J.M. (1992) Just-in-time manufacturing: implications for the management of human resources. European Management journal, 10, No. 1: 37-43.
    • (1992) European Management journal , vol.10 , Issue.1 , pp. 37-43
    • Hiltrop, J.M.1
  • 177
    • 21844498264 scopus 로고
    • Internal customer management and service gaps within the UK manufacturing sector
    • Chaston, I. (1994) Internal customer management and service gaps within the UK manufacturing sector. International Journal of Operation and Production Management, 9: 68-82.
    • (1994) International Journal of Operation and Production Management , vol.9 , pp. 68-82
    • Chaston, I.1
  • 179
    • 84947739922 scopus 로고
    • US Office of Consumer Affairs Study
    • Technical Assistance Research Programs (TARP) (1986) Complaint Handling in America. US Office of Consumer Affairs Study.
    • (1986) Complaint Handling in America
  • 180
    • 0003383201 scopus 로고
    • New services design, development and implementation and the employee
    • W.R. George & C.E. Marshall (eds), American Marketing Association, Chicago, IL
    • Schneider, N. & Bowen, D.E. (1984) New services design, development and implementation and the employee. In: Developing new services, W.R. George & C.E. Marshall (eds), pp. 92-101. American Marketing Association, Chicago, IL.
    • (1984) Developing new services , pp. 92-101
    • Schneider, N.1    Bowen, D.E.2
  • 181
    • 0009127451 scopus 로고
    • Employee and customer perceptions of service in banks: Replication and Extension
    • Schneider, N. & Bowen, D.E. (1985) Employee and customer perceptions of service in banks: Replication and Extension. Journal of Applied Psychology, 70, No. 3: 423-433.
    • (1985) Journal of Applied Psychology , vol.70 , Issue.3 , pp. 423-433
    • Schneider, N.1    Bowen, D.E.2
  • 182
    • 0000125450 scopus 로고
    • Some correlates of experienced job stress: a boundary role study
    • Parkington, J.J. & Schneider, B. (1979) Some correlates of experienced job stress: a boundary role study. Academy of Management Journal, 22: 132-149.
    • (1979) Academy of Management Journal , vol.22 , pp. 132-149
    • Parkington, J.J.1    Schneider, B.2
  • 184
    • 84869571048 scopus 로고
    • A service quality model and its marketing implications
    • Gronroos, C. (1984) A service quality model and its marketing implications. European Journal of Marketing, 18, No. 4: 160-179.
    • (1984) European Journal of Marketing , vol.18 , Issue.4 , pp. 160-179
    • Gronroos, C.1
  • 185
    • 0002139382 scopus 로고
    • Big ideas in service marketing
    • Spring, Editorial
    • Berry, L. (1986) Big ideas in service marketing. Journal of Customer Marketing, Spring, Editorial, pp. 3-6.
    • (1986) Journal of Customer Marketing , pp. 3-6
    • Berry, L.1
  • 190
    • 84947776715 scopus 로고
    • Customers as Human Resources in Service Organisations
    • Bowen, D.E. (1986) Customers as Human Resources in Service Organisations. Human Resource Management, 25, No. 3: 31-39.
    • (1986) Human Resource Management , vol.25 , Issue.3 , pp. 31-39
    • Bowen, D.E.1
  • 192
    • 84947798809 scopus 로고
    • Customer Care programmes
    • MCB University Press Limited, Bradford
    • Daniels, S. (1993) Customer Care programmes. Work Study, 42, No. 1, 74-86. MCB University Press Limited, Bradford.
    • (1993) Work Study , vol.42 , Issue.1 , pp. 74-86
    • Daniels, S.1
  • 193
    • 84947727226 scopus 로고
    • Developing Customer Care Training Programmes
    • MCB University Press Limited, Bradford
    • Clutterbuck, D. (1988) 'Developing Customer Care Training Programmes', Industrial and Commercial Training, Vol. 20, No. 1, MCB University Press Limited, Bradford.
    • (1988) Industrial and Commercial Training , vol.20 , Issue.1
    • Clutterbuck, D.1
  • 194
    • 84944624126 scopus 로고
    • Institute of Personnel and Development, London
    • Bee, F. & Bee, R. (1995) Customer Care. Institute of Personnel and Development, London.
    • (1995) Customer Care
    • Bee, F.1    Bee, R.2
  • 196
    • 84947717440 scopus 로고
    • Customer care: the ultimate marketing tool
    • R. Wensley (ed.). Marketing Education Group, Warwick
    • Thomas, M. (1987) Customer care: the ultimate marketing tool. In: Reviewing Effective Research and Good Practice in Marketing, R. Wensley (ed.). Marketing Education Group, Warwick.
    • (1987) Reviewing Effective Research and Good Practice in Marketing
    • Thomas, M.1
  • 197
    • 84947782703 scopus 로고
    • Successful Customer Care in a Week
    • London
    • Wellemin, J. (1995) Successful Customer Care in a Week. Institute of Management, London.
    • (1995) Institute of Management
    • Wellemin, J.1
  • 199
    • 84947768973 scopus 로고
    • The internal market in local government: an evaluation of the impact of customer care
    • Blackman, T. & Stephens, C. (1993) The internal market in local government: an evaluation of the impact of customer care. Public Money and Management, 13, No. 4: 84-98.
    • (1993) Public Money and Management , vol.13 , Issue.4 , pp. 84-98
    • Blackman, T.1    Stephens, C.2
  • 200
  • 201
    • 84947779718 scopus 로고    scopus 로고
    • Association of Researchers in Construction Management (ARCOM) 14th Annual Conference and Annual General Meeting, University of Reading
    • Preece, C.N. & Shafiei, M. (1998) Development of Client Care Initiatives in Construction Contracting Organisations, pp. 586-596. Association of Researchers in Construction Management (ARCOM) 14th Annual Conference and Annual General Meeting, University of Reading.
    • (1998) Development of Client Care Initiatives in Construction Contracting Organisations , pp. 586-596
    • Preece, C.N.1    Shafiei, M.2
  • 203
    • 0003785963 scopus 로고    scopus 로고
    • 2nd edn. Macmillan Press Ltd, Basingstoke
    • Turner, A. (1997) Building Procurement, 2nd edn. Macmillan Press Ltd, Basingstoke.
    • (1997) Building Procurement
    • Turner, A.1
  • 204
    • 84947706107 scopus 로고    scopus 로고
    • Developing High Quality Design and Build Services: Closing the Four Managerial Gaps
    • Oxford Brookes University
    • Preece, C.N. & Tarawneh, S. (1997) Developing High Quality Design and Build Services: Closing the Four Managerial Gaps, pp. 71-77. The 2nd National Construction Marketing Conference, Oxford Brookes University.
    • (1997) The 2nd National Construction Marketing Conference , pp. 71-77
    • Preece, C.N.1    Tarawneh, S.2
  • 205
    • 84947729337 scopus 로고    scopus 로고
    • Re-Orientating the Construction Team to Achieve Service Quality for Client Satisfaction
    • Oxford Brookes University
    • Preece, C.N. & Tarawneh, S.A. (1996) Re-Orientating the Construction Team to Achieve Service Quality for Client Satisfaction, pp. 37-42. The 1st National Construction Marketing Conference, Oxford Brookes University.
    • (1996) The 1st National Construction Marketing Conference , pp. 37-42
    • Preece, C.N.1    Tarawneh, S.A.2
  • 216
    • 0003732501 scopus 로고    scopus 로고
    • Department of the Environment, Transport and the Regions. The Stationery Office, London
    • Egan, J. (1998) Rethinking Construction. Department of the Environment, Transport and the Regions. The Stationery Office, London.
    • (1998) Rethinking Construction
    • Egan, J.1
  • 218
    • 0005474373 scopus 로고
    • Strategic Management in Construction: Conceptual Foundations
    • S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Male, S.P. (1991) Strategic Management in Construction: Conceptual Foundations. In: Competitive Advantage in Construction, S.P. Male & R.K. Stocks (eds), pp. 5-44. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 5-44
    • Male, S.P.1
  • 222
    • 44949202374 scopus 로고
    • Organisational Innovation and development
    • S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Lansley, P.R. (1991) Organisational Innovation and development. In: Competitive Advantage in Construction, S.P. Male & R.K. Stocks (eds), pp. 128-138. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 128-138
    • Lansley, P.R.1
  • 225
    • 0003507485 scopus 로고
    • 2nd Edn. Penguin, Harmondsworth
    • Ansoff, I. (1987) Corporate Strategy, 2nd Edn. Penguin, Harmondsworth.
    • (1987) Corporate Strategy
    • Ansoff, I.1
  • 229
    • 33746828819 scopus 로고
    • Strategic marketing management
    • S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Stocks, R.K. (1991) Strategic marketing management. In: Competitive Advantage in Construction, S.P. Male & R.K. Stocks (eds), pp. 105-127. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 105-127
    • Stocks, R.K.1
  • 230
    • 4043054950 scopus 로고
    • Competitive bidding and tendering policies
    • S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Thorpe, T. & McCaffer, R. (1991) Competitive bidding and tendering policies. In: Competitive Advantage in Construction, S.P. Male & R.K. Stocks (eds), pp. 163-194. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 163-194
    • Thorpe, T.1    McCaffer, R.2
  • 233
    • 0005474373 scopus 로고
    • Strategic management and competitive advantage in construction
    • S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Male, S.P. (1991) Strategic management and competitive advantage in construction. Competitive Advantage in Construction, S.P. Male & R.K. Stocks (eds), pp. 45-104. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 45-104
    • Male, S.P.1
  • 234
  • 235
    • 84989135219 scopus 로고
    • Diversification strategy and profitability
    • Rumelt, R.P. (1982) Diversification strategy and profitability, Strategic Management Journal, 3: 359-369.
    • (1982) Strategic Management Journal , vol.3 , pp. 359-369
    • Rumelt, R.P.1
  • 237
    • 84947802778 scopus 로고
    • Labour management practices
    • Cheetham, D.W. (1982) Labour management practices. Construction Papers I. No. 3, 37-53.
    • (1982) Construction Papers I , Issue.3 , pp. 37-53
    • Cheetham, D.W.1
  • 240
    • 0006848489 scopus 로고
    • Multinational contracting
    • P. Enderwick (ed.). Routledge
    • Enderwick, P. (1989) Multinational contracting. In: The Multinational Service Finn, P. Enderwick (ed.). Routledge.
    • (1989) The Multinational Service Finn
    • Enderwick, P.1
  • 241
    • 0043194936 scopus 로고
    • The effects of culture on the management of organisations
    • S.P. Male & R.K. Stocks (eds), Butterworth-Heinemann, Oxford
    • Tayeb, M. (1991) The effects of culture on the management of organisations. In: Competitive Advantage in Construction, S.P. Male & R.K. Stocks (eds), pp. 236-247. Butterworth-Heinemann, Oxford.
    • (1991) Competitive Advantage in Construction , pp. 236-247
    • Tayeb, M.1
  • 243
    • 0004178374 scopus 로고
    • Final Report of the Government/ Industry Review of Procurement and Contractual Arrangements in the UK Construction Industry. HMSO, London
    • Latham, M. (1994) Constructing the Team. Final Report of the Government/ Industry Review of Procurement and Contractual Arrangements in the UK Construction Industry. HMSO, London.
    • (1994) Constructing the Team
    • Latham, M.1
  • 245
    • 84947724093 scopus 로고
    • Social technology and structure
    • P.M. Hillebrandt & J. Cannon (eds), Macmillan, Basingstoke
    • Clark, P. (1989) Social technology and structure. In: The Management of Construction Firms: Aspects of Theory. P.M. Hillebrandt & J. Cannon (eds), pp. 75-91. Macmillan, Basingstoke.
    • (1989) The Management of Construction Firms: Aspects of Theory , pp. 75-91
    • Clark, P.1
  • 246
    • 0001430908 scopus 로고
    • Corporate Strategy and Survival in the UK Construction Industry
    • Lansley, P. (1987) Corporate Strategy and Survival in the UK Construction Industry, Construction Management and Economics, 5: 141-155.
    • (1987) Construction Management and Economics , vol.5 , pp. 141-155
    • Lansley, P.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.