Case management in primary care for frequent users of health care services with chronic diseases: A qualitative study of patient and family experience

Annals of Family Medicine

Volumn 13, Issue 6, 2015, Pages 523-528

  Hudon, Catherine ^a,b   Chouinard, Maud Christine ^c,d   Diadiou, Fatoumata ^c   Lambert, Mireille ^c   Bouliane, Danielle ^c  

^a UNIVERSITÉ DE SHERBROOKE   (Canada)

^b CENTRE HOSPITALIER UNIVERSITAIRE DE SHERBROOKE   (Canada)

^c Centre de Santé et Services Sociaux du Chicoutimi   (Canada)

^d UNIVERSITÉ DU QUÉBEC À CHICOUTIMI   (Canada)

Author keywords

Chronic disease; Frequent users of health care; Nursing; Patient care management; Patient experience; Primary care

Indexed keywords

AGED; CASE MANAGEMENT; DECISION MAKING; FAMILY; FEMALE; HUMAN; INFORMATION PROCESSING; INTERPERSONAL COMMUNICATION; MALE; MIDDLE AGED; PATIENT ATTITUDE; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PROCEDURES; PSYCHOLOGY; QUALITATIVE RESEARCH; QUEBEC; TRUST;

AGED; CASE MANAGEMENT; COMMUNICATION; DECISION MAKING; FAMILY; FEMALE; FOCUS GROUPS; HUMANS; MALE; MIDDLE AGED; PATIENT ACCEPTANCE OF HEALTH CARE; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUALITATIVE RESEARCH; QUEBEC; TRUST;

EID: 84946900496     PISSN: 15441709     EISSN: 15441717     Source Type: Journal    
DOI: 10.1370/afm.1867     Document Type: Article

References (32)

1. Bodenheimer T, Berry-Millett R. Follow the money-controlling expenditures by improving care for patients needing costly services. N Engl J Med. 2009;361(16):1521-1523.
2. Department of Health. Caring for People With Long Term Conditions: An Education Framework for Community Matrons and Case Managers. London, England: Department of Health; 2006.
3. Commission de la reforme des services publics de l’Ontario. Des Services Publics Pour la Population Ontarienne: Cap sur la Viabilité et L’excellence. Ottawa, Canada: Gouvernement de l’Ontario; 2012.
4. Hansagi H, Olsson M, Sjoberg S, Tomson Y, Goransson S. Frequent use of the hospital emergency department is indicative of high use of other health care services. Ann Emerg Med. 2001;37(6):561-567.
5. Byrne M, Murphy AW, Plunkett PK, McGee HM, Murray A, Bury G. Frequent attenders to an emergency department: a study of primary health care use, medical profile, and psychosocial characteristics. Ann Emerg Med. 2003;41(3):309-318.
6. Sutherland D, Hayter M. Structured review: evaluating the effectiveness of nurse case managers in improving health outcomes in three major chronic diseases. J Clin Nurs. 2009;18(21):2978-2992.
7. Sweeney L, Halpert A, Waranoff J. Patient-centered management of complex patients can reduce costs without shortening life. Am J Manag Care. 2007;13(2):84-92.
8. Freund T, Peters-Klimm F, Rochon J, et al. Primary care practicebased care management for chronically ill patients (PraCMan): study protocol for a cluster randomized controlled trial [ISRCTN56104508]. Trials. 2011;12:163.
9. Randall S, Daly G, Thunhurst C, Mills N, Guest DA, Barker A. Case management of individuals with long-term conditions by community matrons: report of qualitative findings of a mixed method evaluation. Prim Health Care Res Dev. 2014;15(1):26-37.
10. Reilly S, Abell J, Brand C, Hughes J, Berzins K, Challis D. Case management for people with long-term conditions: impact upon emergency admissions and associated length of stay. Prim Health Care Res Dev. 2011;12(3):223-236.
11. Huws DW, Cashmore D, Newcombe RG, Roberts C, Vincent J, Elwyn G. Impact of case management by advanced practice nurses in primary care on unplanned hospital admissions: a controlled intervention study. BMC Health Serv Res. 2008;8:115.
12. Lee KH, Davenport L. Can case management interventions reduce the number of emergency department visits by frequent users? Health Care Manag (Frederick). 2006;25(2):155-159.
13. Sledge WH, Brown KE, Levine JM, et al. A randomized trial of primary intensive care to reduce hospital admissions in patients with high utilization of inpatient services. Dis Manag. 2006;9(6):328-38.
14. Latour CHM, Bosmans JE, van Tulder MW, et al. Cost-effectiveness of a nurse-led case management intervention in general medical outpatients compared with usual care: an economic evaluation alongside a randomized controlled trial. J Psychosom Res. 2007;62(3):363-370.
15. National Collaboration for Integrated Care and Support. Integrated Care and Support: Our Shared Commitment. London, England: National Collaboration for Integrated Care and Support; 2013.
16. Leighton Y, Clegg A, Bee A. Evaluation of community matron services in a large metropolitan city in England. Qual Prim Care. 2008; 16(2):83-89.
17. Taylor EF, Machta RM, Meyers DS, Genevro J, Peikes DN. Enhancing the primary care team to provide redesigned care: the roles of practice facilitators and care managers. Ann Fam Med. 2013;11(1):80-83.
18. Williams V, Smith A, Chapman L, Oliver D. Community matrons-an exploratory study of patients’ views and experiences. J Adv Nurs. 2011;67(1):86-93.
19. Sargent P, Pickard S, Sheaff R, Boaden R. Patient and carer perceptions of case management for long-term conditions. Health Soc Care Community. 2007;15(6):511-519.
20. Sandelowski M. What’s in a name? Qualitative description revisited. Res Nurs Health. 2010;33(1):77-84.
21. Chouinard M-C, Hudon C, Dubois M-F, et al. Case management and self-management support for frequent users with chronic disease in primary care: a pragmatic randomized controlled trial. BMC Health Serv Res. 2013;13:49.
22. Ministere de la Sante et des Services sociaux. Family medicine groups. http://www.msss.gouv.qc.ca/en/sujets/organisation/gmf.php. Accessed Dec, 2014.
23. Crabtree BF, Miller WL. Doing Qualitative Research. Thousand Oaks, CA: Sage Publications Inc; 1999.
24. Kvale S. InterViews: An Introduction to Qualitative Research Interviewing. Thousand Oaks: Sage Publications Inc; 1996.
25. Poupart J. L’entretien de type qualitatif: considerations epistemologiques, theoriques et methodologiques. In: Poupart J, Groulx LH, Deslauriers JP, Laperriere A, Mayer R, Pires AP, eds. La recherche qualitative Enjeux épistémologiques et méthodologiques. Montreal, Canada: Gaetan Morin; 1997:173-209.
26. De Silva D. Measuring Patient Experience. London, England: The Health Foundation; 2013.
27. Miles MB, Huberman AM. Analyse des données qualitatives. 2nd ed. Paris: De Boeck; 2003.
28. Creswell JW. Research design: Qualitative, Quantitative, and Mixed Methods Approaches. 3rd ed. Thousand Oaks, CA: Sage Publications Inc; 2009.
29. Sandelowski M. Whatever happened to qualitative description? Res Nurs Health. 2000;23(4):334-340.
30. Department of Health. Supporting People with Long Term Conditions: Liberating the talents of nurses who care for people with long term conditions. London, England: Department of Health; 2005.
31. Edmonstone J, Mackenzie H. Practice development and action learning. Pract Dev Health Care. 2005;4(1):24-32.
32. Board M, Symons M. Community matron role development through action learning. Primary Health Care. 2007;17(8):19-22.