Multilevel performance management framework for small to medium sized water utilities in Canada

Canadian Journal of Civil Engineering

Volumn 42, Issue 11, 2015, Pages 889-900

  Haider, Husnain ^a   Sadiq, Rehan ^a   Tesfamariam, Solomon ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Customer satisfaction; Performance benchmarking; Performance indicators; Performance management; Small to medium sized water utilities; Sustainable utilities

Indexed keywords

CUSTOMER SATISFACTION; ECONOMICS; INVENTORY CONTROL; SALES;

PERFORMANCE BENCHMARKING; PERFORMANCE INDICATORS; PERFORMANCE MANAGEMENT; SUSTAINABLE UTILITIES; WATER UTILITY;

BENCHMARKING;

BENCHMARKING; DATA ASSIMILATION; PERFORMANCE ASSESSMENT; SMALL AND MEDIUM-SIZED ENTERPRISE; SUSTAINABILITY; UTILITY SECTOR; WATER MANAGEMENT;

CANADA;

EID: 84946729192     PISSN: 03151468     EISSN: 12086029     Source Type: Journal    
DOI: 10.1139/cjce-2015-0227     Document Type: Article

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