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Volumn , Issue , 2003, Pages 204-208

Call-type classification and unsupervised training for the call center domain

Author keywords

[No Author keywords available]

Indexed keywords

CLASSIFICATION (OF INFORMATION); ERRORS;

EID: 84946728707     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ASRU.2003.1318429     Document Type: Conference Paper
Times cited : (38)

References (11)
  • 2
    • 19244369156 scopus 로고    scopus 로고
    • Unsupervised training for natural language call routing
    • Orlando, Florida
    • R. Iyer, H. Gish, D. McCarthy, "Unsupervised Training for Natural Language Call Routing", ICASSP, Orlando, Florida, vol. IV, pp. 3900-3903, 2002
    • (2002) ICASSP , vol.4 , pp. 3900-3903
    • Iyer, R.1    Gish, H.2    McCarthy, D.3
  • 3
    • 85009268823 scopus 로고    scopus 로고
    • Speech-enabled natural language call routing: BBN call director
    • Denver, Colorado
    • P. Natarajan, R. Prasad, B. Suhm and D McCarthy, "Speech-Enabled Natural Language Call Routing: BBN Call Director", ICSLP, Denver, Colorado, pp. 1161-1164, 2002
    • (2002) ICSLP , pp. 1161-1164
    • Natarajan, P.1    Prasad, R.2    Suhm, B.3    McCarthy, D.4
  • 4
    • 0036296017 scopus 로고    scopus 로고
    • Unsupervised acoustic model training
    • Orlando, Florida
    • Lori Lamel, Jean-Luc Gauvain, Gilles Adda, "Unsupervised Acoustic Model Training", ICASSP, Orlando, Florida, vol. I, pp. 877-880, 2002
    • (2002) ICASSP , vol.1 , pp. 877-880
    • Lamel, L.1    Gauvain, J.-L.2    Adda, G.3
  • 5
    • 0036460908 scopus 로고    scopus 로고
    • Lightly supervised and unsupervised acoustic model training
    • Lori Lamel, Jean-Luc Gauvain, Gilles Adda, "Lightly supervised and unsupervised acoustic model training", Computer Speech and Language, vol. 16(1), pp. 115-129, 2002
    • (2002) Computer Speech and Language , vol.16 , Issue.1 , pp. 115-129
    • Lamel, L.1    Gauvain, J.-L.2    Adda, G.3
  • 6
    • 0036293684 scopus 로고    scopus 로고
    • Active learning for automatic speech recognition
    • Orlando, Florida
    • Dilek Hakkani-Tur, Giuseppe Riccardi and Allen Gorin, "Active Learning for Automatic Speech Recognition", ICASSP, Orlando, Florida, vol. IV, pp. 3904-3907, 2002
    • (2002) ICASSP , vol.4 , pp. 3904-3907
    • Hakkani-Tur, D.1    Riccardi, G.2    Gorin, A.3
  • 7
    • 0242613950 scopus 로고    scopus 로고
    • Improving multiclass text classification with the support vector machine
    • Massachusetts Institute of Technolgy
    • Jason D. M. Rennie and Ryan Rifkin, "Improving Multiclass Text Classification with the Support Vector Machine", Massachusetts Institute of Technolgy, AI Memo AIM-2001-026, 2001
    • (2001) AI Memo AIM-2001-026
    • Rennie, J.D.M.1    Rifkin, R.2
  • 9
    • 0036293692 scopus 로고    scopus 로고
    • A concept graph based confidence measure
    • Orlando Florida, May
    • Kadri Hacioglu, Wayne Ward, "A Concept Graph based Confidence Measure" , ICASSP, Orlando Florida, vol. I, pp. 225-228, May 2002
    • (2002) ICASSP , vol.1 , pp. 225-228
    • Hacioglu, K.1    Ward, W.2
  • 10
    • 0141591620 scopus 로고    scopus 로고
    • Recent improvements in the CU Sonic ASR system for noisy speech: The SPINE task
    • Hong Kong, April
    • Bryan Pellom, Kadri Hacioglu, "Recent Improvements in the CU Sonic ASR System for Noisy Speech: The SPINE Task", ICASSP, Hong Kong, vol. I, pp. 4-7, April, 2003
    • (2003) ICASSP , vol.1 , pp. 4-7
    • Pellom, B.1    Hacioglu, K.2
  • 11
    • 84946800977 scopus 로고    scopus 로고
    • Accomplishing knowledge: A communicative model of knowledge applied to a call center
    • submitted to, March
    • Timothy Kuhn, Michele Jackson, "Accomplishing Knowledge: A Communicative Model of Knowledge Applied to a Call Center", submitted to Communication Theory, March 2003
    • (2003) Communication Theory
    • Kuhn, T.1    Jackson, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.