Improving business process quality through exception understanding, prediction, and prevention

VLDB 2001 - Proceedings of 27th International Conference on Very Large Data Bases

Volumn , Issue , 2001, Pages 159-168

  Grigori, Daniela ^a   Casati, Fabio ^b   Dayal, Umesh ^b   Shan, Ming Chien ^b  

^a LORIA   (France)

^b HEWLETT PACKARD LABORATORIES   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DATA WAREHOUSES; FORECASTING; SALES;

BUSINESS PROCESS; BUSINESS PROCESS AUTOMATION; BUSINESS PROCESS QUALITY; CORRECTIVE ACTIONS; CRITICAL ISSUES; EXCEPTION ANALYSIS; MINING TECHNIQUES; SERVICE LEVEL AGREEMENT (SLAS);

CUSTOMER SATISFACTION;

EID: 84944323240     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (8)

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3. J. Eder, E. Panagos, H. Pozewaunig, M. Rabinovich: Time Management in Workflow Systems. Proceedings of BIS'99. Poznan, Poland, 1999.
4. Hewlett-Packard. HP Changengine Process Design Guide. Edition 4.4. 2000
5. Hewlett-Packard. HP Changengine Technical Reference Guide. Edition 4.4. 2000
6. S. Hwang, S. Ho, J. Tang. Mining Exception Instances to Facilitate Workflow Exception Handling. Proceedings of DASFAA'99, Taiwan, Apr. 1999.
7. F. Leymann, D. Roller: Production Workflow. Prentice-Hall, 2000.
8. E. Panagos, M. Rabinovich: Escalations in Workflow Management Systems. Procs. of DART'97, Rockville, Maryland, Nov. 1997.