Serviceflow beyond workflow? Concepts and architectures for supporting inter-organizational service processes

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2348, Issue , 2002, Pages 500-515

  Wetzel, Ingrid ^a   Klischewski, Ralf ^a  

^a UNIVERSITY OF HAMBURG   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

ARCHITECTURE; INFORMATION SYSTEMS; SYSTEMS ENGINEERING;

DESIGN SERVICES; GENERIC COMPONENTS; INTER-ORGANIZATIONAL PROCESS; INTER-ORGANIZATIONAL SERVICES; PROCESS REPRESENTATION; PROCESS SUPPORT; SERVICE CONFIGURATION; SERVICE DELIVERY;

DESIGN;

EID: 84944055065     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: None     Document Type: Conference Paper

References (24)

1. van der Aalst, W.M.P.: Process-oriented Architectures for Electronic Commerce and Interorganizational Workflow. In: Information Systems, 24 (8), (2000) pp. 639-671
2. van der Aalst, W.M.P., Jablonski, S.: Dealing with Workflow Change: Identification of Issues and Solutions. International Journal of Computer Systems, Science, and Engineering 15 (5), (2000) pp. 267-276
3. van der Aalst, W.M.P. and Kumar, A.: XML Based Schema Definition for Support of Inter-organizational Workflow. University of Colorado and Eindhoven University of Technology Report. (2001) http://spot.colorado.edu/~akhil/pubs.html
4. Alt, R., Puschmann, T., Reichmayr, C.: Strategies for Business Networking. In: Hubert Österle, Elgar Fleisch, Rainer Alt (eds): Business Networking. Schaping Collaboration Between Enterprises, Springer-Verlag. (2001) pp. 89-11
5. Casati, F., Ilnicki, S., Jin, L.-J., Krishnamoorthy, V., Shan, M.-C.: eFlow: a Platform for Developing and Managing Composite e-Services. HP Labs Technical Reports HPL-2000-36 (2000) www.hpl.hp.com/techreports/2000
6. Christophide, V., Hull, R., Kumar, A., Simeon, J.: Workflow Mediation using VorteXML, Data Engineering 24 (1), March (2001)
7. Gabbot, M., Hogg, G.: Consumers and Services, John Wiley & Sons, Chicester, (1998)
8. Grefen, P., Aberer, K., Ludwig, H., Hoffner, Y.: CrossFlow: Cross-Organizational Workflow Management for Service Outsourcing in Dynamic Virtual Enterprises. Data Engineering, Vol. 24, No. 1, March (2001)
9. Gutek, B., The Dynamics of Service, Jossey-Bass Publishers, San Francisco (1995)
10. Gutek, B., Welsh, T.: The Brave New Service Strategy: Aligning Customer Relationships, Market Strategies, and Business Structures, Amacom, (2000)
11. Harrison, S., Dourish, P.: Re-Place-ing Space: The Roles of Place and Space in Collaborative Systems, Proceedings CSCW.96, pp. 67-76 (1996)
12. Hoque, F.: e-Enterprise. Business Models, Architecture, and Components. Cambridge University Press (2001)
13. Klischewski, R., Wetzel, I.: Serviceflow Management for Health Provider Networks. Information Age Economy. Proceedings 5th International Conference Wirtschaftsinformatik (Business Information Systems). Physica, Heidelberg, (2001) pp. 161-174
14. Klischewski, Ralf; Wetzel, Ingrid, XML-based Process Representation for e-Government Serviceflows, Schmid, B., et al. (ed.): Towards the E-Society: Ecommerce, E-business, and E-government (I3E 2001, IFIP). Dordrecht: Kluwer, 2001, pp. 789-802, (2001)
15. Klischewski, R., Wetzel, I., Bahrami, A.: Modeling Serviceflow. In print: Proc. of the 1st International Conference on Information Systems Technology and its Applications (ISTA). Kharkiv, Ukraine, June, (2001)
16. Klischewski, R., Wetzel, I.: Serviceflow Management: Caring for the Citizen.s Concern in Designing E-Government Transaction Processes, to appear in HICSS.35 (Hawaii International Conference on Systems Sciences), (2002)
17. Kumar, A., Zhao, J.L.: Workflow Support for Electronic Commerce Applications, http://spot.colorado.edu/.akhil/ (1999)
18. Lazcano, A., Alonso, G., Schuldt, H., Schuler, C.: The WISE approach to Electronic Commerce. International Journal of Computer Systems Science & Engineering, special issue on Flexible Workflow Technology Driving the Networked Economy, Vol. 15, No. 5, September (2000)
19. Merz, M.: E-Commerce und E-Business. Marktmodelle, Anwendungen und Technologien, Springer Verlag, (1999)
20. Mintzberg, H.: The Structuring of Organizations, Prentice-Hall, (1979)
21. Österle, H., Fleisch, E., Alt, R. (eds): Business Networking. Shaping Collaboration Between Enterprises. Springer-Verlag (2001)
22. Schmid, R.E., Bach, V., Österle, H.: Mit customer Relationship Management zum Prozessportal. In: Bach, V., Österle, H. (eds), Customer Relationship Management in der Praxis. Springer (2000)
23. Shegalov, G., Gillmann, M., Weikum, G.: XML-enabled Workflow Management for E-Services across Heterogeneous Platforms. VLDB Journal 10 (1), (2001) pp. 91-103
24. Suchman, L.: Plans and Situated Actions. The Problem of Human-Machine Communication. Cambridge (NY), Cambridge University Press (1987)