Metrics for managing customer view of software quality

Proceedings - International Software Metrics Symposium

Volumn 2003-January, Issue , 2003, Pages 189-198

  Chulani, S ^a   Ray, B ^b   Santhanam, P ^b   Leszkowicz, R ^c  

^a IBM ALMADEN RESEARCH CENTER   (United States)

^b IBM T J WATSON RESEARCH CENTER   (United States)

^c IBM   (United States)

Author keywords

Customer satisfaction; Databases; Decision support systems; Knowledge management; Product development; Quality management; Software metrics; Software quality; Statistical analysis; Usability

Indexed keywords

ARTIFICIAL INTELLIGENCE; COMPUTER SOFTWARE SELECTION AND EVALUATION; CUSTOMER SATISFACTION; DATA INTEGRATION; DATABASE SYSTEMS; DECISION SUPPORT SYSTEMS; INFORMATION MANAGEMENT; KNOWLEDGE MANAGEMENT; PRODUCT DEVELOPMENT; QUALITY CONTROL; QUALITY MANAGEMENT; SALES; STATISTICAL METHODS;

INFORMED DECISION; MULTIPLE PRODUCTS; SOFTWARE DEVELOPMENT ORGANIZATIONS; SOFTWARE METRICS; SOFTWARE PRODUCTS; SOFTWARE QUALITY; SYSTEMATIC METHODOLOGY; USABILITY;

SOFTWARE DESIGN;

EID: 84943192373     PISSN: 15301435     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/METRIC.2003.1232467     Document Type: Conference Paper

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