메뉴 건너뛰기




Volumn 40, Issue 4, 2015, Pages 348-355

Do hospitals that do the right thing have more satisfied patients?

Author keywords

effectiveness; hospital; Key words:; management; patient satisfaction; process quality

Indexed keywords

CROSS-SECTIONAL STUDY; ECONOMICS; FEMALE; HEALTH CARE QUALITY; HOSPITAL; HUMAN; MALE; MIDDLE AGED; PATIENT SATISFACTION; REIMBURSEMENT; STANDARDS; STATISTICAL MODEL; UNITED STATES;

EID: 84942095505     PISSN: 03616274     EISSN: 15505030     Source Type: Journal    
DOI: 10.1097/HMR.0000000000000034     Document Type: Article
Times cited : (15)

References (35)
  • 1
    • 70349847618 scopus 로고    scopus 로고
    • Agency for Healthcare Research and Quality (AHRQ) Washington DC: Department of Health and Human Services
    • Agency for Healthcare Research and Quality (AHRQ). (2012). National healthcare disparities report 2012. Washington, DC: Department of Health and Human Services.
    • (2012) National Healthcare Disparities Report 2012
  • 2
    • 40549096727 scopus 로고    scopus 로고
    • The nursing shortage continues as faculty shortage grows
    • Allen L. (2008). The nursing shortage continues as faculty shortage grows. Nursing Economic$ 26 (1), 35-40.
    • (2008) Nursing Economic$ , vol.26 , Issue.1 , pp. 35-40
    • Allen, L.1
  • 3
    • 84891707344 scopus 로고    scopus 로고
    • Private payers re-examining reimbursement. A host of new payment models will bring pressure on PCPs to hold down costs, improve quality
    • 52-44
    • Bendix J. (2013). Private payers re-examining reimbursement. A host of new payment models will bring pressure on PCPs to hold down costs, improve quality. Medical Economics, 90 (4), 48-50,. 52-44.
    • (2013) Medical Economics , vol.90 , Issue.4 , pp. 48-50
    • Bendix, J.1
  • 4
    • 84876813069 scopus 로고    scopus 로고
    • Interventions to decrease hospital readmissions: Keys for cost-effectiveness
    • Burke R. E., Coleman E. A. (2013). Interventions to decrease hospital readmissions: Keys for cost-effectiveness. JAMA Internal Medicine, 173 (8), 695-698. doi: 10.1001/jamainternmed.2013.171
    • (2013) JAMA Internal Medicine , vol.173 , Issue.8 , pp. 695-698
    • Burke, R.E.1    Coleman, E.A.2
  • 5
    • 84927799699 scopus 로고    scopus 로고
    • Centers for Medicare & Medicaid Services Retrieved from
    • Centers for Medicare & Medicaid Services. (2013). Hospital compare data. Retrieved from https://data.medicare.gov/data/hospital-compare
    • (2013) Hospital Compare Data
  • 6
    • 36749043216 scopus 로고    scopus 로고
    • How do we involve patients in their own healthcare decisions
    • Clancy C. (2007). How do we involve patients in their own healthcare decisions? Medscape General Medicine, 9 (4), 46.
    • (2007) Medscape General Medicine , vol.9 , Issue.4 , pp. 46
    • Clancy, C.1
  • 7
    • 0037315663 scopus 로고    scopus 로고
    • Are hospital characteristics associated with parental views of pediatric inpatient care quality
    • Co J. P., Ferris T. G., Marino B. L., Homer C. J., Perrin J. M. (2003). Are hospital characteristics associated with parental views of pediatric inpatient care quality? Pediatrics, 111 (2), 308-314.
    • (2003) Pediatrics , vol.111 , Issue.2 , pp. 308-314
    • Co, J.P.1    Ferris, T.G.2    Marino, B.L.3    Homer, C.J.4    Perrin, J.M.5
  • 8
    • 33646029091 scopus 로고    scopus 로고
    • Cost inefficiency and mortality rates in Florida hospitals
    • Deily M. E., McKay N. L. (2006). Cost inefficiency and mortality rates in Florida hospitals. Health Economics, 15 (4), 419-431. doi: 10.1002/hec.1078
    • (2006) Health Economics , vol.15 , Issue.4 , pp. 419-431
    • Deily, M.E.1    McKay, N.L.2
  • 9
    • 84899634077 scopus 로고    scopus 로고
    • Department of Health and Human Services Retrieved from
    • Department of Health and Human Services. (2010). Health data initiative. Retrieved from http://www.hhs.gov/open/initiatives/hdi/
    • (2010) Health Data Initiative
  • 10
    • 84858382879 scopus 로고    scopus 로고
    • The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality
    • Fenton J. J., Jerant A. F., Bertakis K. D., Franks P. (2012). The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality. Archives of Internal Medicine, 172 (5), 405-411. doi: 10.1001/archinternmed.2011.1662
    • (2012) Archives of Internal Medicine , vol.172 , Issue.5 , pp. 405-411
    • Fenton, J.J.1    Jerant, A.F.2    Bertakis, K.D.3    Franks, P.4
  • 12
    • 79958050094 scopus 로고    scopus 로고
    • Patient satisfaction with surgery for cervical myelopathy due to ossification of the posterior longitudinal ligament
    • Fujimori T., Iwasaki M., Okuda S., Nagamoto Y., Sakaura H., Oda T., Yoshikawa H. (2011). Patient satisfaction with surgery for cervical myelopathy due to ossification of the posterior longitudinal ligament. Journal of Neurosurgery. Spine, 14 (6), 726-733. doi: 10.3171/2011.1.SPINE10649
    • (2011) Journal of Neurosurgery. Spine , vol.14 , Issue.6 , pp. 726-733
    • Fujimori, T.1    Iwasaki, M.2    Okuda, S.3    Nagamoto, Y.4    Sakaura, H.5    Oda, T.6    Yoshikawa, H.7
  • 13
    • 77953456136 scopus 로고    scopus 로고
    • Patient Protection, Affordable Care Act: Promise and peril for primary care
    • Goodson J. D. (2010). Patient Protection and Affordable Care Act: Promise and peril for primary care. Annals of Internal Medicine, 152 (11), 742-744. doi: 10.7326/0003-4819-152-11-201006010-00249
    • (2010) Annals of Internal Medicine , vol.152 , Issue.11 , pp. 742-744
    • Goodson, J.D.1
  • 15
    • 34347224720 scopus 로고    scopus 로고
    • Disparities in health care are driven by where minority patients seek care: Examination of the hospital quality alliance measures
    • Hasnain-Wynia R., Baker D. W., Nerenz D., Feinglass J., Beal A. C., Landrum M. B., Weissman J. S. (2007). Disparities in health care are driven by where minority patients seek care: examination of the hospital quality alliance measures. Archives of Internal Medicine, 167 (12), 1233-1239. doi: 10.1001/archinte.167.12.1233
    • (2007) Archives of Internal Medicine , vol.167 , Issue.12 , pp. 1233-1239
    • Hasnain-Wynia, R.1    Baker, D.W.2    Nerenz, D.3    Feinglass, J.4    Beal, A.C.5    Landrum, M.B.6    Weissman, J.S.7
  • 16
    • 80052168938 scopus 로고    scopus 로고
    • The deepening crisis in U.S. Health care: A review of data
    • Hellander I. (2011). The deepening crisis in U.S. health care: a review of data. International Journal of Health Services, 41 (3), 575-586.
    • (2011) International Journal of Health Services , vol.41 , Issue.3 , pp. 575-586
    • Hellander, I.1
  • 17
    • 84882772587 scopus 로고    scopus 로고
    • Facility characteristics associated with the use of electronic health records in residential care facilities
    • Holup A. A., Dobbs D., Meng H., Hyer K. (2013). Facility characteristics associated with the use of electronic health records in residential care facilities. Journal of the American Medical Informatics Association, 20 (4), 787-791. doi: 10.1136/amiajnl-2012-001564
    • (2013) Journal of the American Medical Informatics Association , vol.20 , Issue.4 , pp. 787-791
    • Holup, A.A.1    Dobbs, D.2    Meng, H.3    Hyer, K.4
  • 19
    • 77950623573 scopus 로고    scopus 로고
    • Satisfaction with care: A measure of quality of care in prostate cancer patients
    • Jayadevappa R., Schwartz J. S., Chhatre S., Wein A. J., Malkowicz S. B. (2010). Satisfaction with care: A measure of quality of care in prostate cancer patients. Medical Decision Making, 30 (2), 234-245. doi: 10.1177/0272989X09342753
    • (2010) Medical Decision Making , vol.30 , Issue.2 , pp. 234-245
    • Jayadevappa, R.1    Schwartz, J.S.2    Chhatre, S.3    Wein, A.J.4    Malkowicz, S.B.5
  • 20
    • 66749092222 scopus 로고    scopus 로고
    • Measuring efficiency: The association of hospital costs and quality of care
    • Jha A. K., Orav E. J., Dobson A., Book R. A., Epstein A. M. (2009). Measuring efficiency: The association of hospital costs and quality of care. Health Affairs (Millwood), 28 (3), 897-906. doi: 10.1377/hlthaff.28.3.897
    • (2009) Health Affairs (Millwood) , vol.28 , Issue.3 , pp. 897-906
    • Jha, A.K.1    Orav, E.J.2    Dobson, A.3    Book, R.A.4    Epstein, A.M.5
  • 21
    • 55249119765 scopus 로고    scopus 로고
    • Patients' perception of hospital care in the United States
    • Jha A. K., Orav E. J., Zheng J., Epstein A. M. (2008). Patients' perception of hospital care in the United States. The New England Journal of Medicine, 359 (18), 1921-1931. doi: 10.1056/NEJMsa0804116
    • (2008) The New England Journal of Medicine , vol.359 , Issue.18 , pp. 1921-1931
    • Jha, A.K.1    Orav, E.J.2    Zheng, J.3    Epstein, A.M.4
  • 22
    • 32044460897 scopus 로고    scopus 로고
    • Snapshot of hospital quality reporting and pay-for-performance under Medicare
    • Kahn C. N. 3rd, Ault T., Isenstein H., Potetz L., Van Gelder S. (2006). Snapshot of hospital quality reporting and pay-for-performance under Medicare. Health Affairs (Millwood), 25 (1), 148-162.
    • (2006) Health Affairs (Millwood) , vol.25 , Issue.1 , pp. 148-162
    • Kahn, C.N.1    Ault, T.2    Isenstein, H.3    Potetz, L.4    Van Gelder, S.5
  • 23
    • 82555166972 scopus 로고    scopus 로고
    • Is electronic health record use associated with patient satisfaction in hospitals
    • Kazley A. S., Diana M. L., Ford E. W., Menachemi N. (2012). Is electronic health record use associated with patient satisfaction in hospitals? Health Care Management Review, 37 (1), 23-30. doi: 10.1097/HMR.0b013e3182307bd3
    • (2012) Health Care Management Review , vol.37 , Issue.1 , pp. 23-30
    • Kazley, A.S.1    Diana, M.L.2    Ford, E.W.3    Menachemi, N.4
  • 24
    • 84876809606 scopus 로고    scopus 로고
    • Patient satisfaction as a possible indicator of quality surgical care
    • Lyu H., Wick E. C., Housman M., Freischlag J. A., Makary M. A. (2013). Patient satisfaction as a possible indicator of quality surgical care. JAMA Surgery, 148 (4), 362-367. doi: 10.1001/2013.jamasurg.270
    • (2013) JAMA Surgery , vol.148 , Issue.4 , pp. 362-367
    • Lyu, H.1    Wick, E.C.2    Housman, M.3    Freischlag, J.A.4    Makary, M.A.5
  • 25
    • 27844598355 scopus 로고    scopus 로고
    • Comparing high-and low-performing hospitals using risk-adjusted excess mortality and cost inefficiency
    • McKay N. L., Deily M. E. (2005). Comparing high-and low-performing hospitals using risk-adjusted excess mortality and cost inefficiency. Health Care Management Review, 30 (4), 347-360.
    • (2005) Health Care Management Review , vol.30 , Issue.4 , pp. 347-360
    • McKay, N.L.1    Deily, M.E.2
  • 27
    • 0028584173 scopus 로고
    • Does housestaff discontinuity of care increase the risk for preventable adverse events
    • Petersen L. A., Brennan T. A., O'Neil A. C., Cook E. F., Lee T. H. (1994). Does housestaff discontinuity of care increase the risk for preventable adverse events? Annals of Internal Medicine, 121 (11), 866-872.
    • (1994) Annals of Internal Medicine , vol.121 , Issue.11 , pp. 866-872
    • Petersen, L.A.1    Brennan, T.A.2    O'Neil, A.C.3    Cook, E.F.4    Lee, T.H.5
  • 28
    • 84885936356 scopus 로고    scopus 로고
    • Improving the quality of decision-making processes for prostate cancer screening: Progress and challenges
    • Reuland D. S., Pignone M. (2013). Improving the quality of decision-making processes for prostate cancer screening: Progress and challenges. JAMA Internal Medicine, 173 (18), 1713-1714. doi: 10.1001/jamainternmed.2013.6561
    • (2013) JAMA Internal Medicine , vol.173 , Issue.18 , pp. 1713-1714
    • Reuland, D.S.1    Pignone, M.2
  • 29
    • 84860158815 scopus 로고    scopus 로고
    • Medicare's flagship test of pay-for-performance did not spur more rapid quality improvement among low-performing hospitals
    • Ryan A. M., Blustein J., Casalino L. P. (2012). Medicare's flagship test of pay-for-performance did not spur more rapid quality improvement among low-performing hospitals. Health Affairs (Millwood), 31 (4), 797-805. doi: 10.1377/hlthaff.2011.0626
    • (2012) Health Affairs (Millwood) , vol.31 , Issue.4 , pp. 797-805
    • Ryan, A.M.1    Blustein, J.2    Casalino, L.P.3
  • 30
    • 84886383087 scopus 로고    scopus 로고
    • Response to patient satisfaction as a possible indicator of quality surgical care
    • Saman D. M., Kavanagh K. T. (2013). Response to patient satisfaction as a possible indicator of quality surgical care. JAMA Surgery, 148 (10), 985. doi: 10.1001/jamasurg.2013.3408
    • (2013) JAMA Surgery , vol.148 , Issue.10 , pp. 985
    • Saman, D.M.1    Kavanagh, K.T.2
  • 31
    • 84875913986 scopus 로고    scopus 로고
    • Can inpatient hospital experiences predict central line-associated bloodstream infections
    • Saman D. M., Kavanagh K. T., Johnson B., Lutfiyya M. N. (2013). Can inpatient hospital experiences predict central line-associated bloodstream infections? PLoS One, 8 (4), e61097. doi: 10.1371/journal.pone.0061097
    • (2013) PLoS One , vol.8 , Issue.4 , pp. e61097
    • Saman, D.M.1    Kavanagh, K.T.2    Johnson, B.3    Lutfiyya, M.N.4
  • 32
    • 79958852462 scopus 로고    scopus 로고
    • The evolving surgeon shortage in the health reform era
    • Sheldon G. F. (2011). The evolving surgeon shortage in the health reform era. Journal of Gastrointestinal Surgery, 15 (7), 1104-1111. doi: 10.1007/s11605-011-1430-0
    • (2011) Journal of Gastrointestinal Surgery , vol.15 , Issue.7 , pp. 1104-1111
    • Sheldon, G.F.1
  • 33
    • 79960206043 scopus 로고    scopus 로고
    • Reinventing Medicaid: State innovations to qualify and pay for patient-centered medical homes show promising results
    • Takach M. (2011). Reinventing Medicaid: State innovations to qualify and pay for patient-centered medical homes show promising results. Health Affairs (Millwood), 30 (7), 1325-1334. doi: 10.1377/hlthaff.2011.0170
    • (2011) Health Affairs (Millwood) , vol.30 , Issue.7 , pp. 1325-1334
    • Takach, M.1
  • 34
    • 33845478495 scopus 로고    scopus 로고
    • Relationship between Medicare's hospital compare performance measures and mortality rates
    • Werner R. M., Bradlow E. T. (2006). Relationship between Medicare's hospital compare performance measures and mortality rates. JAMA, 296 (22), 2694-2702. doi: 10.1001/jama.296.22.2694
    • (2006) JAMA , vol.296 , Issue.22 , pp. 2694-2702
    • Werner, R.M.1    Bradlow, E.T.2
  • 35
    • 79951715397 scopus 로고    scopus 로고
    • Adding the patient perspective to comparative effectiveness research
    • Wu A. W., Snyder C., Clancy C. M., Steinwachs D. M. (2010). Adding the patient perspective to comparative effectiveness research. Health Affairs (Millwood), 29 (10), 1863-1871. doi: 10.1377/hlthaff.2010.0660
    • (2010) Health Affairs (Millwood) , vol.29 , Issue.10 , pp. 1863-1871
    • Wu, A.W.1    Snyder, C.2    Clancy, C.M.3    Steinwachs, D.M.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.