Thriving in an Increasingly Digital Ecosystem

MIT Sloan Management Review

Volumn 56, Issue 4, 2015, Pages 27-34

  Weill, Peter ^a   Woerner, Stephanie L ^a  

^a MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84941599231     PISSN: 15329194     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (13)

1. K. Zickuhr and L. Rainie, "E-Reading Rises as Device Ownership Jumps, " January 16, 2014, www.pewinternet.org.
2. P. Weill and S.L. Woerner, "Working With Your Board on Digital Disruption?, " research briefing, MIT Center for Information Systems Research, Cambridge, Massachusetts, April 16, 2015.
3. W. Gibson, quoted in S. Rosenberg, "Virtual Reality Check Digital Daydreams, Cyberspace Nightmares, " San Francisco Examiner, April 19, 1992, sec. Style, p. C1.
4. M. Porter described value chains in "Competitive Strategy" (New York: Free Press, 1980).
5. J.F. Moore, "The Death of Competition: Leadership and Strategy in the Age of Business Ecosystems" (New York: HarperBusiness, 1996)
6. M. Iansiti and R. Levien, "Strategy as Ecology, " Harvard Business Review 82, no. 3 (March 2004): 68-78.
7. "Property Guide App, " n.d., www.creamglobal.com.
8. J.W. Ross and C.M. Beath, "USAA: Organizing for Innovation and Superior Customer Service, " working paper 4973-11, MIT Center for Information Systems Research, Cambridge, Massachusetts, December 2010, http://papers.ssrn.com
9. M. Mocker and J.W. Ross, "USAA: Capturing Value from Complexity, " working paper 389, MIT Center for Information Systems Research, Cambridge, Massachusetts, March 2013
10. USAA Auto Circle, " n.d., www.usaa.com.
11. Net Promoter Score (NPS) = percentage of customers who are promoters minus the percentage of customers who are detractors. Scores range from-100 to +100. In 2014, USAA received an NPS of 81 (out of 100) compared with an industry average of 34. See "Satmetrix 2014 U.S. Consumer Study, " www.satmetrix.com.
12. "USAA Auto Circle, " www.usaa.com.
13. In comments at a 1971 meeting of Xerox and the Palo Alto Research Center, as documented at http://web.archive .org/web/http://smalltalk.org/alankay.html.