Review article: Potential of medical scribes to allay the burden of documentation and enhance efficiency in Australian emergency departments

EMA - Emergency Medicine Australasia

Volumn 27, Issue 6, 2015, Pages 507-511

  Cabilan, Cara J ^a   Eley, Robert M ^a,b  

^a PRINCESS ALEXANDRA HOSPITAL   (Australia)

^b UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Documentation; Emergency department; Input throughput output; Medical scribe; Overcrowding

Indexed keywords

AUSTRALIA; BURNOUT; EMERGENCY CARE; EMERGENCY WARD; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH CARE UTILIZATION; HUMAN; LENGTH OF STAY; MEDICAL DOCUMENTATION; MEDICAL RECORD; MEDICAL SCRIBE; PATIENT ATTITUDE; PATIENT CARE; PATIENT SATISFACTION; PRACTICE GUIDELINE; PRIORITY JOURNAL; REVIEW; WORK SCHEDULE;

EID: 84939437997     PISSN: 17426731     EISSN: 17426723     Source Type: Journal    
DOI: 10.1111/1742-6723.12460     Document Type: Review

References (34)

1. American College of Emergency Physicians. Use of Scribes: An Information Paper. 2011 [Cited 21 Nov 2014.] Available from URL: www.acep.org/workarea/DownloadAsset.aspx?id=80984
2. Allred R. Improved emergency department patient flow: five years of experience with a scribe system. Ann. Behav. Med. 1983; 12: 162-163.
3. Australasian College for Emergency Medicine. Policy on Standard Terminology. 2009 [Cited 21 Nov 2014.] Available from URL: https://www.acem.org.au/Standards-Publications/Policies-Guidelines.aspx
4. Bernstein SL, Aronsky D, Duseja R etal. The effect of emergency department crowding on clinically oriented outcomes. Acad. Emerg. Med. 2009; 16: 1-10.
5. Hoot NR, Aronsky D. Systematic review of emergency department crowding: causes, effects, and solutions. Ann. Emerg. Med. 2008; 52: 126-136, e1.
6. Viccellio A, Santora C, Singer AJ, Thode HC Jr, Henry MC. The association between transfer of emergency department boarders to inpatient hallways and mortality: a 4-year experience. Ann. Emerg. Med. 2009; 54: 487-491.
7. Asplin BR, Magid DJ, Rhodes KV, Solberg LI, Lurie N, Camargo CA Jr. A conceptual model of emergency department crowding. Ann. Emerg. Med. 2003; 42: 173-180.
8. Forero R, Hillman KM, McCarthy S, Fatovich DM, Joseph AP, Richardson DB. Access block and ED overcrowding. Emerg. Med. Australas. 2010; 22: 119-135.
9. Crawford K, Morphet J, Jones T, Innes K, Griffiths D, Williams A. Initiatives to reduce overcrowding and access block in Australian emergency departments: a literature review. Collegian 2014; 21: 359-366.
10. Arya R, Salovich D, Ohman-Strickland P, Merlin M. Impact of scribes on performance indicators in the emergency department. Acad. Emerg. Med. 2010; 17: 490-494.
11. Marshall J, Verdick C, Tanaka M etal. Implementation of medical scribes in an academic emergency department: effect on emergency department throughput, clinical productivity, and emergency physician professional fees. Ann. Emerg. Med. 2012; 60: S105.
12. Patel S, Rais A, Kumar A. The Use of Scribes in the Emergency Department. ACEP News. 2012 [Cited 21 Nov 2014.] Available from URL: http://www.acep.org/Continuing-Education-top-banner/Focus-On-The-Use-of-Scribes-in-the-Emergency-Department/
13. Allen B, Banapoor B, Weeks EC, Payton T. An assessment of emergency department throughput and provider satisfaction. Adv. Emerg. Med. 2014; 2014: A517319.
14. Bastani A, Shaqiri B, Palomba K, Bananno D, Anderson W. An ED scribe program is able to improve throughput time and patient satisfaction. Am. J. Emerg. Med. 2014; 32: 399-402.
15. Anonymous. Excessive paperwork detracts from patient care, professional mentoring, and research. Oncology 2001; 15: 834.
16. Scheck A. The era of the scribe: lightening the EP's load. Emerg. Med. News 2004; 1: 6.
17. Scheck A. The next big thing: medical scribes. Emerg. Med. News 2009; 31: 13-16.
18. Grant P. Physician job satisfaction in New Zealand versus the United Kingdom. N. Z. Med. J. 2004; 117: U1123.
19. Asaro PV, Boxerman SB. Effects of computerized provider order entry and nursing documentation on workflow. Acad. Emerg. Med. 2008; 15: 908-915.
20. Füchtbauer LM, Nørgaard B, Mogensen CB. Emergency department physicians spend only 25% of their working time on direct patient care. Dan. Med. J. 2013; 60: A4558.
21. Chisholm CD, Giles BK, Cordell WH, Nelson DR. How do physicians and nurses spend their time in the emergency department? Ann. Emerg. Med. 1998; 31: 87-91.
22. Fordyce J, Blank FS, Pekow P etal. Errors in a busy emergency department. Ann. Emerg. Med. 2003; 42: 324-333.
23. Yu KT, Green RA. Critical aspects of emergency department documentation and communication. Emerg. Med. Clin. North Am. 2009; 27: 641-654.
24. Baugh RMD, Jones JEMBA, Trott KRL, Takyi VEMD, Abbas JTMDF. Medical scribes. J. Med. Pract. Manage. 2012; 28: 195-197.
25. Walker K, Ben-Meir M, O'Mullane P, Phillips D, Staples M. Scribes in an Australian private emergency department: a description of physician productivity. Emerg. Med. Australas. 2014; 26: 543-548.
26. Brown LB, Benage M, Tran A, Chapman D. Impact of scribes upon emergency physician self assessed authenticity. Ann. Emerg. Med. 2014; 64(4S): S44.
27. National Health. Policy Forum. The Basics: Relative Value Units (RVUs). Washington, DC: The George Washington University, 2009. [Cited 16 Jan 2015.] Available from URL: http://www.nhpf.org/library/the-basics/Basics_RVUs_01-12-15.pdf
28. Terry C, O'Connor R, Cardella F, Clare F, Syverud S. The use of a medical scribe program to improve emergency medicine resident documentation at an academic medical centre. Acad. Emerg. Med. 2008; 15(Suppl 1): S216-217.
29. Clinical Scribes LLC. For Scribes. 2013. [Cited 1 Dec 2014.] Available from URL: http://www.clinicalscribes.com/for-scribes.html
30. Downey C. What's It Like to ... Be a Medical Scribe? Washington: Association of American Medical Colleges, 2014. [Cited 1 Dec 2014.] Available from URL: https://www.aamc.org/students/download/402052/data/medicalscribe.pdf
31. Knisley N. Program offers prescription for fruitful career. Baltimore Sun 2002. [Cited 1 Dec 2014.] Available from URL: http://articles.baltimoresun.com/2002-04-21/news/0204170089_1_scribes-towson-university-wogan
32. Krager S. MD Journey. 2012. [Cited 21 Nov 2014.] Available from URL: http://www.kevinmd.com/blog/2012/03/working-scribe-prepared-medical-school.html
33. Luhmann E. News Office, Gustavus Adolphus College. 2014. [Cited 21 Nov 2014.] Available from URL: https://news.blog.gustavus.edu/2014/03/15/preparing-the-next-generation-of-doctors/
34. Sineri C. Emergency Medicine Associates. 2013. [Cited 21 Nov 2014.] Available from URL: http://blog.ema.net/2013/04/05/medical-school-perspective-through-the-eyes-of-a-sribe/