Customer service management: An information model for communication services

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 1890, Issue , 2000, Pages 244-257

  Langer, Michael ^a   Nerb, Michael ^a  

^a LEIBNIZ SUPERCOMPUTING CENTRE   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION THEORY; SALES; TELECOMMUNICATION SERVICES;

COMMUNICATION SERVICE; CUSTOMER SERVICE MANAGEMENT; INFORMATION MODELING; MANAGEMENT INTERFACES; QUALITY OF SERVICE PARAMETERS; SERVICE LEVEL AGREEMENT (SLAS); SUPERCOMPUTING CENTERS; TECHNOLOGY INDEPENDENT;

QUALITY OF SERVICE;

EID: 84937391874     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/10722515_20     Document Type: Conference Paper

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