Improving emergency management: A total quality management approach

International Journal of Phytoremediation

Volumn 19, Issue 11-12, 1996, Pages 2113-2139

  Comfort, Louise K ^a   Pitts, Kevin ^b  

^a UNIVERSITY OF PITTSBURGH   (United States)

^b UNIVERSITY OF PITTSBURGH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84937280567     PISSN: 15226514     EISSN: 15497879     Source Type: Journal    
DOI: 10.1080/01900699608525180     Document Type: Article

References (26)

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2. Shrivastava, P., 1989. Bhopal: The Anatomy of a Crisis, P. Chapman. 1992
3. Gale, R.P., and Hauser, T., 1988. Final Warning: The Legacy of Chernobyl, New York: Warner Books.
4. Comforts, L., Woods, T., and Nesbitt, J., 1990. “ Designing an Emergency Information System: The Pittsburgh Experience ”. In Advances in Telecommunications Management: Information Technology and Crisis Management, Edited by: Housel, T.J., Vol. 3, 13-33. Greenwich, Connecticut: JAI Press.
5. Comforts, L., Woods, T., and Nesbitt, J., 1990. “ Designing an Emergency Information System: The Pittsburgh Experience ”. In Advances in Telecommunications Management: Information Technology and Crisis Management, Edited by: Housel, T.J., Vol. 3, 13-33. Greenwich, Connecticut: JAI Press. Please see the model for an interactive, intelligent, spatial information system that integrates these three technologies
6. Comfort, L., 1993. Integrating Information Technology into International Crisis Management and Policy. Journal of Contingencies and Crisis Management, 1 (1) March: 17-29.
7. March 25 1992. “ An Interactive, Intelligent, Spatial Information System for Hazardous Materials Management: A Community Model ”. March 25, Pittsburgh, Pennsylvania: University of Pittsburgh. Please see research proposal submitted to the Exploratory Research Program, Socioeconomic Division of Environmental Protection Agency with the support of the Allegheny County Local Emergency Planning Committee and the Allegheny County Department of Planning
8. Edwards Deming, W., 1986. Out of the Crisis, Cambridge: MIT Press. The acknowledged founder of the “Quality” movement His bookpresents an analysis of business organisations, their problems of production and his now famous “fourteen points” for improving performance in organisations. Other authors, Imai, M. Kaizen, Random House Business Division, New York, 1986, and Juran, J.M. Juran on Leadership for Quality: An Executive Handbook, Free Press, New York, 1989, develop and extend Deming's concepts and techniques to apply broadly to virtually any type of organisation
9. Urban, G.L., Hauser, J.R., and Dholakia, N., 1987. Essentials of New Product Management, 63Englewood Cliffs: Prentice Hall.
10. Urban, G.L., Hauser, J.R., and Dholakia, N., 1987. Essentials of New Product Management, 63Englewood Cliffs: Prentice Hall.
11. Argyris, C., 1990. Overcoming Organisational Defenses: Facilitating Organisational Learning, Needham Heights: Allyn and Bacon. Many scholars have contributed to this field of research. They include Argyris, C. Reasoning, Learning and Action, Jossey-Bass, San Francisco, 1991; Schon, D. The Reflexive Practitioner, Jossey-Bass, San Francisco, 1987; Simon, H.A. The Sciences of the Artificial, The MIT Press, Cambridge, 1969, 1981; Burt, R. Toward a Structural Theory of Action: Network Models of Social Structure, Perception, and Action, Academic Press, New York, 1982; Mackenzie, K. Organizational Design: The Organizational Audit and Analysis Technology, Ablex Publishers, Norwood, New Jersey, 1986; March, J.G. Decisions and Organizations, Blackwell, New York, 1988; Scott, W.R. Organizations: Rational, Natural and Open Systems, Prentice-Hall, Englewood Cliffs, 1981, 1987, 1992; Benveniste, G. Professionalizing the Organization: Reducing Bureacracy to Enhance Effectiveness, Jossey-Bass, San Francisco, 1987; Comfort, L.K. “Designing an Interactive, Intelligent, Spatial Information System for International Disaster Assistance.” International Journal of Mass Emergencies and Disasters 9 (November 1991): 339-353
12. Kelly, T., 1991. GEMI: The Superhero of Environmental Management. Quality Progress, 24 April: 26-28.
13. 1991. Proceedings from GEM1 Conference - Corporate Quality/Environmental Management: The First Conference. January 9-101991, Washington. DC
14. Kelly, T., 1991. GEMI: The Superhero of Environmental Management. Quality Progress, 24 April: 26-28.
15. Imain, M., 1986. Kaizen, New York: Random House Business Division.
16. Argyris, C., 1980. Inner Contradictions of Rigorous Research, 19New York: Academic Press.
17. Shewhart, W.A., 1939. Statistical Method from the Viewpoint of Quality Control, Washington: Graduate School, Department of Agriculture. Deming attributes the cycle to Dover, 1986, p. 45. Deming cites in his book, Out of the Crisis, 1982, 1986, p. 88
18. Juran, J.M., 1989. Juran on Leadership for Quality,: 20-21.
19. Juran, J.M., 1989. Juran on Leadership for Quality,: 20-21.
20. Public Law 99-499, 100 Stat. 1613 (1986), 42 U.S.C. Section 11001-11050, ELR.Stat.EPCRA 001.
21. Comfort, L., and Dai, H., 1991. Policy Design in Complex Arenas: The Impact of SARA Title III on the Community Management of Hazardous Materials. Papaer presented at the Annual Meeting of the American Political Science Association. August 29-311991, Washington. DC The survey was designed by the senior author and conducted through the Survey Research Centre of the University of California, Berkeley during the summer of 1990. The sampling design was constructed to ensure the independence of the respondents, thus allowing a small sample to represent a larger population of LEPC members. Five states were selected out of 50 states. In each state, five LEPC districts/counties were selected for the sample (5x5=25 LEPCs). From each LEPC, five members were selected to be representative of the categories of members included on the committees (5x5x5=125 LEPC members). The interviews were conducted by telephone. A total of 122 interviews were completed of the designated sample of 125 cases, for a completion rate of 97.6 per cent. The methodology and additional findings from the survey are reported in more detail
22. These requirements are mandated under SARA Title III, Public Law 99-499, 100 Stat. 1613 (1986), 42 U.S.C. Section 11001-11050, ELR.Stat.EPCRA 001.
23. Internal documents provided by the Office of Underground Storage Tanks. Washington, DC: Environmental Protection Agency.
24. Hammett, D., November 1990. November, Washington, DC: United States Environmental Protection Agency. Office of Underground Storage Tanks
25. Thompson, F.L., 1992. Statistical Measures for Management Oversight to Achieve Continuous Improvement at Monsanto Chemical Company. paper presented at the GEMI Conference. March 171992, Arlington. Virginia
26. Thompson, F.L., 1992. Statistical Measures for Management Oversight to Achieve Continuous Improvement at Monsanto Chemical Company. paper presented at the GEMI Conference. March 171992, Arlington. Virginia