A glimpse into CM3: Problem management

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 2068, Issue , 2001, Pages 469-472

  Kajko Mattsson, Mira ^a  

^a ROYAL INSTITUTE OF TECHNOLOGY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION SYSTEMS; INFORMATION USE;

GENERIC PROCESS MODELS; INDUSTRIAL PROCESSS; LONG TERM STUDY; PROBLEM MANAGEMENT; PROCESS MODELING; SOFTWARE PROBLEMS;

SYSTEMS ENGINEERING;

EID: 84931841125     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: None     Document Type: Conference Paper

References (7)

1. [1] Kajko-Mattsson M. Common Concept Apparatus within Corrective Software Maintenance, In Proceedings, International Conference on Software Maintenance, IEEE Computer Society Press in Los Alamitos CA, 1999, pp. 287-294.
2. [2] Kajko-Mattsson, M., Maintenance at ABB (I): Software Problem Administration Processes (The State of Practice), Proceedings, International Conference on Software Maintenance, IEEE Computer Society Press: Los Alamitos, CA, Sep 1999.
3. [3] Kajko-Mattsson, M., Maintenance at ABB (II): Change Execution Processes (The State of Practice), In Proceedings, International Conference on Software Maintenance IEEE Computer Society Press: Los Alamitos, CA, Sep 1999.
4. [4] Kajko-Mattsson, M., Corrective Maintenance Maturity Model (CM3), Technical Report, No. 00-010, Department of Computer and Systems Sciences (DSV), Stockholm University and Royal Institute of Technology, December 2000.
5. [5] Kajko-Mattsson, Mira, Taxonomy of Problem Management Activities, In Proceedings 5th European Conference on Software Maintenance and Reengineering, IEEE Computer Society Press in Los Alamitos CA, 2001.
6. [6] Kajko-Mattsson, M., Forssander, S., Olsson, U., Corrective Maintenance Maturity Model: Maintainer’s Education and Training, In Proceedings, International Conference on Software Engineering, IEEE Computer Society Press in Los Alamitos CA, 2001.
7. [7] Kajko-Mattsson, M., CM3: Problem Management: Maintenance Elements, Technical Report, No. 2001-010, Department of Computer and Systems Sciences (DSV), Stockholm University and Royal Institute of Technology, December 2001.