Ontology-based reasoning for the intelligent handling of customer complaints

Computers and Industrial Engineering

Volumn 84, Issue , 2015, Pages 144-155

  Lee, Ching Hung ^a   Wang, Yu Hui ^a   Trappey, Amy J C ^b  

^a NATIONAL TAIPEI UNIVERSITY OF TECHNOLOGY   (Taiwan)

^b NATIONAL TSING HUA UNIVERSITY   (Taiwan)

Author keywords

Case based reasoning; Customer complaint; Ontology construction

Indexed keywords

KNOWLEDGE BASED SYSTEMS; ONTOLOGY; PUBLIC RELATIONS; SALES;

CASEBASED REASONINGS (CBR); COMPLAINT HANDLINGS; CUSTOMER COMPLAINTS; CUSTOMER RELATIONSHIP MANAGEMENT; INTELLIGENT HANDLING; ONTOLOGY CONSTRUCTION; PRODUCTS AND SERVICES; WEB ONTOLOGY LANGUAGE;

CASE BASED REASONING;

EID: 84929455948     PISSN: 03608352     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cie.2014.11.019     Document Type: Article

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