300,000,000 Customers: Patient Perspectives on Service and Quality

Journal of the American College of Radiology

Volumn 3, Issue 5, 2006, Pages 346-350

  Lexa, Frank James ^a  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

business science; market research; marketing; quality; report cards; scorecards; Service

Indexed keywords

ARTICLE; DIAGNOSTIC PROCEDURE; HEALTH CARE QUALITY; HUMAN; IMAGING; RADIOLOGIST; RADIOLOGY;

EID: 84928096360     PISSN: 15461440     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jacr.2005.11.014     Document Type: Article

References (1)

1. Centers for Medicare and Medicaid Services, Agency for Healthcare Research and Quality. Hospital CAHPS® (HCAHPS) fact sheet. Available at: http://www.cms.hhs.gov/HospitalQualityInits/downloads/HospitalHCAHPSFactSheet200512.pdf.