Towards performance indicators for the health care sector

21st Bled eConference "eCollaboration: Overcoming Boundaries Through Multi-Channel Interaction" - Proceedings

Volumn , Issue , 2008, Pages 170-181

  Luijsterburg, Jan ^a   Van Ham, Marcel ^a   Brouwers, Evelien ^a   Smits, Martin ^a,b  

^a TILBURG UNIVERSITY   (Netherlands)

^b TILBURG UNIVERSITY   (Netherlands)

Author keywords

External reporting system; Health care; Inter organizational systems; Performance measurement; Quality indicators; Quality of care

Indexed keywords

BENCHMARKING; SOCIETIES AND INSTITUTIONS;

INTER-ORGANIZATIONAL SYSTEMS; PERFORMANCE MEASUREMENTS; QUALITY INDICATORS; QUALITY OF CARE; REPORTING SYSTEMS;

HEALTH CARE;

EID: 84926030271     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (22)

1. Arah O.A., Westert G.P., Hurst J., Klazinga N. (2006): A conceptual framework for the OECD Health Care Quality Indicators Project. Int. J. for Quality in Health Care. September: pp. 5-13
2. Carpenter VL, Feroz EH (2001): Institutional theory and accounting rule choice: an analysis of four US state governments' decisions to adopt generally accepted accounting principles. Accounting, Organizations, and Society. 26: 565-596.
3. Clark T.H., H.G. Lee (2000): Performance, inter-dependence, and coordination in business to business electronic commerce and supply chain management, IT and Management, 1 85-105.
4. CMMS (2007): Centers for medicare & medicaid services, Office of the Actuary, National Health Statistics Group, National Health Accounts (www.cms.hhs.gov
5. Fairchild AM, Ribbers PMA, Nooteboom B (2004): A success factor model for electronic markets: Defining outcomes on stakeholder context and business process. Business Management Process J (10) 1: 63-79.
6. Ham M van, Luijsterburg J, Brouwers E (2007): Evaluatiestudie basisset prestatieindicatoren. Tranzo, Tilburg University, NL.
7. Hermann R.C, Leff H.S., Palmer R.H., Yang D., Teller T., Provost S., Jakubiak C., Chan J. (2000): Quality Measures for Mental Health Care: Results from a National Inventory. Medical Care Research and Review, 57 (Suppl 2), 136-154
8. Holland CP (1995): Cooperative supply chain management: the impact of interorganizational systems. J of Strategic IS. 4 (2) 117-133
9. Klein H.K. and Myers M.D. (1999): A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Quarterly 23 (1) 68-93
10. Kleijnen, J. and Smits, M.T. (2003). Performance metrics in Supply Chain Management. Journal of the Operation Research Society, 54 (5), 507-514.
11. Mingers, J. (2001): Combining IS Research Methods: Towards a Pluralist Methodology. Information Systems Research 12 (3) 240-259.
12. Nieuwenhuijsen K, Verbeek JHAM, Boer AGEM de, Blonk RWB, Dijk FJH van (2005): Validation of Performance Indicators for Rehabilitation of workers with mental health problems. Medical Care. 43 (10) 1034-1042.
13. OECD (2004): Towards High-Performing Health Systems. Organization for Economic Cooperation and Development, Paris (www.oecd.org
14. Provan KG, Fish A, Sydow J (2007): Inter-organizational networks at the network level: a review of the empirical literature on whole networks. J of Management 33: 479-516
15. RIVM (2006): Costs of Diseases (in Dutch). National Institute for Public Health and the Environment, Bilthoven, Netherlands. www.kostenvanziekten.nl.
16. Rebergen D, Hoenen J, Heinemans A, Bruinvels D, Bakker A, Mechelen W van (2006): Adherence to mental health guidelines by Dutch occupational physicians. Occupational Medicine. 56: 461-468.
17. Schmidt A, Power M, Bullinger M, Nosikov A (2005): The conceptual relationship between health indicators and the Quality of Life: results from the cross-cultural analysis of the EUROHIS field study. Clinical Psychology and Psychotherapy 12: 28-49.
18. Smith, C., Cowan, C., Heffler, S., and Catlin, A. (2006). National health spending in 2004: Recent slowdown led by prescription drug spending. Health Affairs, 25 (1) 186-196.
19. Stiles PG, Boothroyd RA, Snyder K, Zong X (2002): Service penetration by persons with severe mental illness: how should it be measured? J of Behavioral Health Services & Research. 29 (2) 198-207
20. Tawfik-Shukor AR, Klazinga NS, Arah AO (2007): Comparing health system performance assessment and management approaches in the Netherlands and Ontario, Canada. BMC Health Services Research. 7: 25 (12 pages
21. Valenstein M, Mitchinson A, Ronis DL, Alexander J, Duffy SA, Craig TJ, Lawton Barry K (2004): Quality indicators and monitoring of menatl health services: what do front line providers think? Am J Psychiatry. 161: 146-153
22. Westert G.P, Verkleij H (2006): Zorgbalans, de prestaties van de Nederlanse gezondheidszorg in 2004. Bohn Stafleu Van Loghum, Bilthoven. ISBN 90-3134-830-9