Virtual reference services: The LSU libraries experience

Digital Reference Services

Volumn 9781315863429, Issue , 2013, Pages 267-280

  Sims, Melanie E ^a  

^a LOUISIANA STATE UNIVERSITY   (United States)

Author keywords

Chat reference; College and university reference services; E mail reference; Electronic reference services; LSU libraries; Reference surveys

Indexed keywords

DIGITAL LIBRARIES; LIBRARIES;

CHAT REFERENCE; COLLEGE AND UNIVERSITY REFERENCE SERVICE; COLLEGES AND UNIVERSITIES; E-MAIL REFERENCE; ELECTRONIC REFERENCE SERVICES; LOUISIANA STATE UNIVERSITY; LOUISIANA STATE UNIVERSITY LIBRARY; REFERENCE SERVICES; REFERENCE SURVEY; UNIVERSITY LIBRARIES;

INFORMATION SERVICES;

EID: 84925743617     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315863429     Document Type: Chapter

References (12)

1. Kryillidou, Martha and Mark Young, “Service Trends in ARL Libraries, 1991-2001,” Association of Research Libraries, 2002. Online, Accessed: January 13, 2003.
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3. Kryillidou, Martha and Mark Young, “Research Library Trends,” Association of Research Libraries. 2002. Online, Accessed: January 13, 2003.
4. Carlson. Scott, “As Students Work Online, Reading Rooms Empty Out-Leading Some Campuses to Add Starbucks,” Chronicle of Higher Education, November 16, 2001: 35.
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8. Lankes, R. David and Abby S. Kasowiz (1998), The AskA Starter Kit: How to Build and Maintain Digital Reference Services, Syracuse, New York: ERIC Clearinghouse on Information & Technology: 154.
9. Curtis. Donnelyn (2002) Attracting, Educating, and Serving Remote Users Through the Web: A How-To-Do-It Manual for Librarians, New York: Neal-Schuman Publishers, Inc.: 99.
10. Gray, Suzanne M., “Virtual Reference Services,” Reference & User Services Quarterly, v. 39, no. 4 (Summer 2000): 370.
11. Lipow, Anne Grodzins and Steve Coffman (2001) Establishing A Virtual Reference Service: VRD Training Manual, LSSI’s VRD (Virtual Reference Desk) soft-ware, service policies and guidelines, design and content of screens, Berkeley, CA: Library Solutions Press: Module 1-2.2-2.5.
12. Lankes, R. David and Pauline Shostack, “The Necessity of Real-Time Fact and Fiction in Digital Reference Systems,” Reference & User Services Quarterly, v. 41, no. 4 (Summer 2002): 354.