Hurry up and wait: Observations and tips about the practice of chat reference

Digital Reference Services

Volumn 9781315863429, Issue , 2013, Pages 113-120

  Carter, David S ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

Chat reference; Digital reference; Internet reference; Real time reference; Reference; Reference interviews

Indexed keywords

CHAT REFERENCE; DIGITAL REFERENCE; INTERNET REFERENCE; REAL- TIME; REAL-TIME REFERENCE; REFERENCE; REFERENCE INTERVIEW; REFERENCE TECHNIQUE;

EID: 84925728151     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315863429     Document Type: Chapter

References (4)

1. Dervin, Brenda and Patricia Dewdney. (1986). Neutral Questioning: A New Approach to the Reference Interview. RQ 25: 506-13.
2. Lagace, Nettie, and Michael McClennen. (1998). Questions and Quirks: Managing an Internet-Based Distributed Reference Service. Computers in Libraries 18(2): 24-28.
3. Quint, Barbara. (2002). QuestionPoint Marks New Era in Digital Reference. Informa-tion Today 19(7): 50, 54.
4. Shaw, Elizabeth. (1996). Real-Time Reference in a MOO: Promise and Problems. http://web.archive.Org/web/20020202194450/http://www-per.sonal.si.umich.edu/~ejshaw/research2.html.